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Mercedes Benz Reviews

2.1 Rating 87 Reviews

25 %

of reviewers recommend Mercedes Benz

Company Reviews

2.1

Based on 87 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

08081565635

Email:

cs.uk@cac.mercedes-benz.com

Location:

Delaware Drive
Milton Keynes
MK15 9BA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have driven mercedes benz cars for the last 34years and in that time I have purchased 9 new cars and 2 used cars..in 2017 I bought a S class saloon although its 7 years old it has only done 30,000 miles (2 and half years of normal driving) the engine blew up on the 30th April 2024 the car is now a write off, so I spoke to mercedes to see if the is anything they can do for a loyal customer.. answer NO”

Posted 22 hours ago

“I purchased a local used Mercedes GLE from the weston-super-mare dealership in June 2022. I cannot fault the salesman or the young ladies on reception. However, I can find fault with the vehicle and the way the service team has handled this problematic car. I was overjoyed when I purchased my new vehicle which had only covered 4949 miles. I chose the lovely blue, it had very low miles and had everything I wanted inside the car. At the time of purchase I didn’t ask to see any of the cars history. When the vehicle was taken out for a test drive, the boot of the vehicle was covered in dog hair and the rear drivers seat was damaged and blemished. Why wasn’t this addressed before going onto the forecourt for sale… I had to book this in at a later date to get a new seat fitted. They cleaned the car before the handover of the dog hair which was nice of the dealership. I would suggest anyone purchasing a used vehicle from this dealership request the service history of the car before making the purchase as it may save you time, money and hassle in the future. Numerous electrical faults are listed in the history with the vehicle. Alarm siren. Parking light function. ESP control unit. Traction System Control. Multifunction Camera and now the Augmented camera. I first noticed a problem when parked up for the night in London. The following morning when i went back to the car, the boot was fully open.. I booked it in with the service department at Weston-Super-Mare to get it looked at, fortunately for me it was under warranty. At this point, i thought that it maybe just a one off… Then other electrical problems started to go wrong with the vehicle. Not long after my purchase and with the car only covering 6598, I had an electrical fault with the multifunction camera. Months later, outside of the warranty and the car covering 21K the lens hood of the multifunction camera overheated so i had to part pay for a new multifunction camera. I mention that I had to part pay as by the time the lens had overheated it was just outside of its warranty. The other costs were met by mbuk. Then other problems occurred with the battery light coming on in the vehicle. It went back to Weston for this to be checked. They reset it on their computer. They go on to say that we will need to run a diagnostics on the vehicle which is charged at £178 per hour to check the electrics. Or we don’t do the diagnostics and go ahead to fit a new Augmented camera costing me in excess of £800. 19/12/23 - An A service was carried out - slight play on the steering rack mileage @ 20K They would keep an eye out on this at the next service and would mean the removal of the steering rack, which is a major and costly job no doubt. The service team and i quote “these things happen”…. As of the end of April 2024, we are not spending anymore money on this vehicle and have handed it back to the dealership. Oh, I forgot to mention… a number of years ago, I purchased an E class from the dealership and the people who were working on my vehicle at that time didn’t put enough oil in my vehicle…! They switched the engine on and… the car needed a new engine. The engine seized. To end… Purchase of a mercedes at this dealership or any Mercedes car and 3rd time lucky…. I’ll pass.”

Posted 1 week ago

“Just collected my new A class up from MB Southport Wanted to say a huge thanks to Ella ,Ben,and Harry each of you extremely helpful knowledgeable and professional 10/10 service This is my first car from Mercedes Very pleased with the service”

Posted 2 months ago

“Absolutely amazing service from James at Synter in Staverton,Dropped vehicle off on wednesday, rental car waiting for me returned Monday all repairs done vehicle cleaned and ready as promised fantastic service👍👍👍👍👍”

Posted 3 months ago

“My 2022 model C class developed a fault, my Mercedes dealership quickly found the cause of the fault and ordered a new part from Mercedes parts division . I have now been informed that the part is not in stock and on back order . I was also informed it could be many weeks or even months before the part is available !!!. My car has been at the dealership for over 8 weeks ! To be fair the dealership have been very helpful and I have a courtesy car. However Mercedes customer service have not responded to my telephone calls seeking help to expedite the part or my e mail complaint about the parts delay lack of information . This is my first Mercedes and probably my last after this disappointing service . Be warned before you purchase a new Mercedes!!!!! Date of experience: October /Nov 2023 and it could be next year before the part is available ....... 1 review GB”

Posted 5 months ago

“Mr Rohit Bhatoa at Mercedes Lookers Wolverhampton was so helpful and professional. With his guidance, I was able to finally choose my new car, after searching for 18 months. He explained all the details to help me make a goof choice. At the age of 66, I really appreciate someone of Rohit's calibre.”

Posted 6 months ago

“When I get the car from Saxton it was as good as new, however it came with broken window switch which Saxton replaced it for free, but I start worrying about the car because simple parts like window switches fails after 3-4 years and that was a bad sign. And I was right, in just 2 years time when the car reached 70k miles the parts starts fail one after the other. It is just incredible how such brand like Mercedes can deliver a new model on the market with such poor quality. In the last few months I meet all mechanics and garages around Colchester, including Colchester Mercedes centre. My final decision is the car not worth even a penny. To buy a Mercedes was my idea unfortunately after I was massively disappointed with another German brand- VW Touareg. Let's assume the first one was just a coincidence, but two mistakes in a raw costs me a fortune and I couldn't enjoy driving these cars at all. Regarding the previous experiences I would never drive a German car again, not even for free. I realized there is a massive business strategy in the middle, so someone is keen to sell cars for reasonable prices then make customers addicted to buy parts forever. A massive shame! I will share my experience with people who is interested to buy such cars. and advise people to avoid such mistakes.”

Posted 1 year ago

“Very poor customer service New 2022 Mercedes EQA brokedown twice in first 8 months!”

Posted 1 year ago

“I've never been treated with such disrespect by a company who claim to be luxurious. Having spent a serious amount of money and having been a loyal customer for over 10 years, with 6 brand new vehicles I will never ever buy from them again. The customer services team are greedy, dishonest and outright vindictive.”

Posted 1 year ago

“Recently exchanged my Mercedes car for another Mercedes from the Leicester branch. The Salesman Lewis Davies expertly assisted us in our process of changing the car. He was so informative, professional, extremely efficient and helpful. He dealt with all the complex issues from buying our original Mercedes to the purchase of the new one. We are so happy with our second Mercedes and very grateful to Mercedes, especially for their expert choice in Choosing their Salesmen. The whole process was pleasant, quick and efficient. We recommend the Leicester branch highly.”

Posted 1 year ago

“I called to the Leeds branch and greeted by Michal at reception then by one of the repair team. I needed a service and I was told this was an all day job. I had a very important meeting at St James for my treatment which was at 2pm which I needed to attend so I needed the car and I asked Michal if he could help and he said probably not but see what they could do. They were so helpful and started the repair at 8:30 and they made sure My car was ready for me. Thank you very much Mercedes Leeds for the very fast turnaround”

Posted 1 year ago

“Great service, very helpful will be back”

Posted 1 year ago

“Recently got an 2022 E 450. Very disappointed with many parts of the automobile. Many of the reviews are phony and the automobile is really very poorly designed. The voice activation system is extremely non-functional and difficult to use and doesn't work most of the time. The designers of this automobile are very arrogant and I Now understand why the Germans Lost World War II.”

Posted 1 year ago

“I have just collected my new Mercedes EQA250 and I am delighted with it. I was particularly impressed with Sarah at the Leeds showroom. From my first initial enquiry all the way to collecting my car she has been excellent. Well done Sarah. 10/10.”

Posted 1 year ago

“I have purchased many cars in my life...and my Mercedes as been the worse I have ever purchased, I beg anyone please don’t purchase a Mercedes, the sad thing is that I love my Mercedes, but I am forced to go back into the Lexus family, never have I had any problems in the 11 years I been with them, I purchased my Benz brand new, and the 2 day I was driving my car, it cut off in the middle of the road just went completely dead, tower it back to the Benz dealer ship, they fix. Day 6 the same thing happen again, went back to the dealer ship, of course they fix it again, and butter me up by given a light up star. Since then I have been so afraid to drive my car since I purchased it new in 2015, this is why I only have 26,000 miles on my car today May 15, 2022, because of my fear With them 2 Brack down I have never drove it out of town, I have change my run flat tires 4 times with only 26,000 miles on my car...Now is comes a bigger happen last month in April of 2022, my panoramic sunroof just pop off and I had to pay Prestige European auto service to repair it over 4,000 dollars 💵 and they guy did the worse job repair it, I took it to the Benz dealership for them to repair it again, more money 💵 to them...Now one month later today May15 the sunroof and the screen will not roll back, dealer ship here I come again, tomorrow May 16, 2022 more 💵 money and tomorrow also need another set of new tires tomorrow as well, more money 💵 twice tomorrow. Here is a car with only 26,000 miles with so many problems, that not all I need a master window motor, more money, and the list goes on. So folks do you want a beating like me. I love my car but I have to make my mind up quick to go and get the Lexus back. I never thought that I will be so scared to drive a car, enough, so think people, pretty car and pretty 💵 money.”

Posted 1 year ago

“Very poor customer service, tried to con me out of laying after my contract ran out when first inspection was accepted.”

Posted 2 years ago

“Issue with fibreglass panel at the front of panoramic sunroof breaking down and fibres coming out of it, my GLC was under warranty but they absolutely refused to do anything about it or even make a contribution towards replacing it, my last car was a c250 and the same thing happened but they supplied the part and I paid for fitting and that car was out of warranty by a long way, there is no care or consistency and most of the dealer network are a disappointment, I was thinking of changing for the EQC but not now, I will not have another Mercedes’s again.”

Posted 2 years ago

“Mercedes Benz Norwich customer service is non existent. They do not care about customers. Warranty what warranty never have i come across arrogant customer service in working with vehicles for 40 odd years. They do not care and do not listen. Do not use Mercedes Norwich.”

Posted 2 years ago

“I got today 22 plate brand new A200 Edition very happy thanks for Molly she is the best:)”

Posted 2 years ago

“Beautiful vehicles, non-existent after sales. My vehicle was with them for 9 months awaiting parts. Previously it has been with them 3 times, and parts have never been available within 4 months. It's well known that Mercedes Benz are well behind the curve for after sales and my experience has been no different. The team are not dissimilar to a team of used car salesman once they've got your money. After having my vehicle for 9 months I was offered £300 of Mercedes Benz vouchers, which I declined. I would advise anyone looking at buying a Mercedes to steer well clear. Buy a BMW or an Audi. I will never buy a car from them again.”

Posted 2 years ago

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Mercedes Benz is rated 2.1 based on 87 reviews