Anonymous
I purchased a local used Mercedes GLE from the weston-super-mare dealership in June 2022. I cannot fault the salesman or the young ladies on reception. However, I can find fault with the vehicle and the way the service team has handled this problematic car. I was overjoyed when I purchased my new vehicle which had only covered 4949 miles. I chose the lovely blue, it had very low miles and had everything I wanted inside the car. At the time of purchase I didn’t ask to see any of the cars history. When the vehicle was taken out for a test drive, the boot of the vehicle was covered in dog hair and the rear drivers seat was damaged and blemished. Why wasn’t this addressed before going onto the forecourt for sale… I had to book this in at a later date to get a new seat fitted. They cleaned the car before the handover of the dog hair which was nice of the dealership. I would suggest anyone purchasing a used vehicle from this dealership request the service history of the car before making the purchase as it may save you time, money and hassle in the future. Numerous electrical faults are listed in the history with the vehicle. Alarm siren. Parking light function. ESP control unit. Traction System Control. Multifunction Camera and now the Augmented camera. I first noticed a problem when parked up for the night in London. The following morning when i went back to the car, the boot was fully open.. I booked it in with the service department at Weston-Super-Mare to get it looked at, fortunately for me it was under warranty. At this point, i thought that it maybe just a one off… Then other electrical problems started to go wrong with the vehicle. Not long after my purchase and with the car only covering 6598, I had an electrical fault with the multifunction camera. Months later, outside of the warranty and the car covering 21K the lens hood of the multifunction camera overheated so i had to part pay for a new multifunction camera. I mention that I had to part pay as by the time the lens had overheated it was just outside of its warranty. The other costs were met by mbuk. Then other problems occurred with the battery light coming on in the vehicle. It went back to Weston for this to be checked. They reset it on their computer. They go on to say that we will need to run a diagnostics on the vehicle which is charged at £178 per hour to check the electrics. Or we don’t do the diagnostics and go ahead to fit a new Augmented camera costing me in excess of £800. 19/12/23 - An A service was carried out - slight play on the steering rack mileage @ 20K They would keep an eye out on this at the next service and would mean the removal of the steering rack, which is a major and costly job no doubt. The service team and i quote “these things happen”…. As of the end of April 2024, we are not spending anymore money on this vehicle and have handed it back to the dealership. Oh, I forgot to mention… a number of years ago, I purchased an E class from the dealership and the people who were working on my vehicle at that time didn’t put enough oil in my vehicle…! They switched the engine on and… the car needed a new engine. The engine seized. To end… Purchase of a mercedes at this dealership or any Mercedes car and 3rd time lucky…. I’ll pass.
1 month ago
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