Matalan Q&A

79% of reviewers recommend Matalan

About Matalan: <a href="">Matalan Direct</a>- Your destination for modern family living, made easy. Bringing stylish and practical home furnishing and improvement products direct to your door, at the click of a button and without the need to leave your home. It’s everything we couldn’t fit in store, but still at the great value you’d expect from Matalan.

We understand that for modern families, the easier, quicker and more direct we can make things, the better and that’s why our friendly advisers are on hand to answer your questions, both online and over the phone.

Visit Website
Are you a business owner?
See Business Solutions

How quickly does Matalan resolve customer queries?

Greater than 62% of reviewers feedback is Matalan takes over a week to resolve customer queries.
Industry Average
" Excellent service, delivery into their store within 3 days, customer service at their forfront at all times "
- Nancy Deakins
" Good selection of clothing. Good quality items when they arrived. Easy to return. Overall good service! "
- Beth Brough
" alway good customer service and the meanswear is improving returning to how it used to be a rival to marks and spencer. "
- martin doyle