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Matalan Q&A

79% of reviewers recommend Matalan
Company Reviews Product Reviews Questions & Answers Insights
Read Matalan Reviews
63.43%
942 Reviews
15.35%
228 Reviews
4.44%
66 Reviews
4.04%
60 Reviews
12.73%
189 Reviews

Popular Questions:

Delivery

How does Matalan deliver? How long does Matalan take to deliver? Does Matalan deliver on time? How is accuracy and good condition of items delivered by Matalan?

Returns

Customer Service

How can I contact Matalan? How quickly does Matalan resolve customer queries?

About Matalan: <a href="http://direct.matalan.co.uk">Matalan Direct</a>- Your destination for modern family living, made easy. Bringing stylish and practical home furnishing and improvement products direct to your door, at the click of a button and without the need to leave your home. It’s everything we couldn’t fit in store, but still at the great value you’d expect from Matalan.

We understand that for modern families, the easier, quicker and more direct we can make things, the better and that’s why our friendly advisers are on hand to answer your questions, both online and over the phone.

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How quickly does Matalan resolve customer queries?

Greater than 62% of reviewers feedback is Matalan takes over a week to resolve customer queries.
A-

Customer Service - Good

82.09%
Industry Average
" Excellent service, delivery into their store within 3 days, customer service at their forfront at all times "
- Nancy Deakins
" Good selection of clothing. Good quality items when they arrived. Easy to return. Overall good service! "
- Beth Brough
" alway good customer service and the meanswear is improving returning to how it used to be a rival to marks and spencer. "
- martin doyle
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