Matalan Q&A

80% of reviewers recommend Matalan

About Matalan: <a href="http://direct.matalan.co.uk">Matalan Direct</a>- Your destination for modern family living, made easy. Bringing stylish and practical home furnishing and improvement products direct to your door, at the click of a button and without the need to leave your home. It’s everything we couldn’t fit in store, but still at the great value you’d expect from Matalan.

We understand that for modern families, the easier, quicker and more direct we can make things, the better and that’s why our friendly advisers are on hand to answer your questions, both online and over the phone.

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How quickly does Matalan resolve customer queries?

Greater than 53% of reviewers feedback is Matalan takes over a week to resolve customer queries.
83.61%
Industry Average
" Items were ordered on-line and delivered to store quickly. Received notification promptly. Staff very helpful when items were collected. Website easy to navigate. Would recommend this service offered by Matalan. "
- Anonymous
" I purchased some work clothing via Matalans website. It was very easy to use and I chose next day delivery at a very reasonable price. My order arrived at 9am the next day and was well packaged with hangers. Brilliant service "
- Gemma Adaway
" Ordered several things on line. They arrived within 3 days with no problem. Great service. "
- Karen Meszaros

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Alice, Customer Support