“Still waiting….ordered 3 pairs of shoes 4 months ago multiple fake promises that they are in the post! Horrible company to deal with avoid at all costs. Read the other reviews on other sites I wish I had!!”
“Waited 11 (!!!) weeks for my shoes to arrive. When they finally did, they were too small. Went online to return them and found that because they were 'made to order' I can not get a refund, only an exchange...and I needed to contact customer services to arrange that. STILL waiting for them to respond..........
AVOID this company - I like to support small businesses, but NOT when their service is so APPALING!”
“Ordered 8 weeks ago, have contacted Joe Harris through website and Facebook but no reply.Have not received our order. He shows a glam lifestyle spending money he has provided no goods for. Do not order from Lords Club.”
“Ordered a signed book, even paid for faster delivery. Delivery date passed, no book. Contacted Lords Shop, item was out of stock. Not sure why they can't note on website the items that are out of stock, or alternatively have the decency to let customers know! 4 months still no book, absolute disgrace.”
“I placed an order on 20 November. Nothing arrived. I emailed Customer Services on 7 December. Nothing. No reply. Not even a standard holding one. I telephoned 2 days later. The response "oh yeah, there's a bit of a back log of emails" and "one of your items is not in stock do we haven't sent anything" or I would say been bothered enough to let me know! Customer service - you need a new name - I will not be returning”
“I was not impressed. After over a week I phoned customer services and was told that a tankard was out of stock. They had waited until I phoned to tell me that and hadn't managed to send the rest of the order. Meanwhile I am not now at the address I ordered and have had to change the delivery. All very annoying”
“I ordered the 'Lord's History of the Cricket Bat' frame for my husband's 40th birthday. I was most disappointed that one of the elements on the frame had fallen off. It hadn't been stuck on adequately. I'm relieved I checked the product before wrapping it up. I've emailed customer services but as yet they have not responded to my email.”
Thank you for taking the time to review your transaction.
We are sorry to see that your item arrived faulty.
We have checked the system and can see that we have rectified this with a new item sent out to you.
Lord's Online Shop
“No e-mail confirmation, the order was cancelled without my knowledge or awareness. Included in the order was a souvenir Ashes scorecard. I took my son to watch the Ashes match at Lord's. It was his first game. This was to be his Christmas present. The order was accepted in October and cancelled without me knowing in November. I did ring up but was told to wait as some items in the order were out of stock.
This is no way to run a mail-order business.
When I re-ordered the items (this time in stock) were of good quality”
“Absolutely useless, ordered goods over a 6 weeks ago , they have just turned up, These were ordered as gifts for Birthdays. On the web page no mention of out of stock items, or possible delays on delivery. I left 3 messages on the automated system as it seems no one can be bothered to answer a phone. Not one returned call. And now finally after an email exchange i have been offered my delivery cost refunded. Pathetic, i would never purchase anything from your shop again.”
“Ordered a week ago (29 August), still not received (5 September). Since you've charged £1.50 shipping for a tiny book, you could have put it in the ordinary post and I would have had it days ago.
Maybe in future it would be better to ask for a review AFTER the item has been received?!”