Hi Andrew,
Thank you for your wonderful review!
We’re delighted to know that you found our prices competitive, enjoyed our communication, and that your deliveries were quick. It's fantastic to have you as a returning customer, and we truly appreciate your support.
We look forward to helping you again soon!
Best regards,
Paula
Senior Customer Support Representative
Hi Simon,
Thank you so much for your amazing review!
We’re thrilled to hear that you found the best price with us and that our delivery driver was so helpful. It's great to know that we could make your unloading process easier. Your recommendation means a lot to us!
We look forward to serving you again soon!
Best regards,
Paula
Senior Customer Support Representative
Hi James,
Thank you so much for your fantastic review!
We’re thrilled to hear that you found the ordering process easy and that you received prompt confirmation and delivery. It's wonderful to know that you had a smooth experience with our service. Your satisfaction is very important to us, and your feedback motivates us to keep improving.
We look forward to serving you again soon!
Best regards,
Paula
Senior Customer Support Representative
Good Morning Tony,
Thank you for your time yesterday and your review.
Unfortunately, your delivery was unexpectedly delayed due to a vehicle breakdown. We informed you of the issue as soon as it occurred and promptly arranged for an alternative vehicle through a private courier company.
During our conversation, we initially offered to deliver the very same day February 10th by a third-party company with a vehicle that had no offload. However, you confirmed that delivery this morning, February 11th, with offload assistance would be more suitable.
Since the stock was located at our Gatwick depot, collection could only take place at 8 AM, with an estimated travel time of over two hours plus depending on traffic. We have been informed that your order was successfully delivered before 11 AM as expected.
We sincerely apologise for the delay but want to assure you that we took immediate action to resolve the issue as quickly as possible.
Best regards,
Paula
Senior Customer Support Representative
Hi Mr P J Blakemore,
Thank you so much for the fantastic review!
We're thrilled to hear that the driver provided exceptional service and that your products arrived early. It’s wonderful to know that you’re happy with everything you received. Your satisfaction is our top priority, and we appreciate your kind words!
Looking forward to serving you again in the future.
Best regards,
Paula
Senior Customer Support Representative
“Staff on phone great.. addition to order was easy to effect.. returned phone calls promptly. We had an issue with out delivery the wrong items were sent out.. but they rectified it and we had the correct items within 2 hours which was pretty good going.. I expected the day to be ruined. But it wasnt.. mistakes happen, its how you rectify them that counts. Would definatley use again”
Hi there,
Thank you for your lovely review!
We're delighted to hear that you received excellent service and that the issue was resolved quickly. We completely understand how frustrating it can be to receive the wrong items, and we're glad our efforts made your day a little easier. Your understanding and kind words mean a lot to us!
We look forward to assisting you again in the future.
Best regards,
Paula
Senior Customer Support Representative
Hi Wahab,
Thank you for the wonderful review!
We're so glad to hear that you're pleased with the quality of our products. Your feedback is invaluable to us, and we strive to meet our customers' standards every day.
If you have any questions or need further assistance, please feel free to reach out.
Best regards,
Paula
Senior Customer Support Representative
“Great experience buying from insulation wholesale. Had problems with my order due to payment glitch. This was quickly and professionally dealt with. Would recommend this company”
Hi John,
Thank you for the amazing review!
We're thrilled to hear that your experience with us was great, and we appreciate your acknowledgment of our team's quick and professional handling of the issues. Your recommendation means the world to us!
If you need any further assistance or have more questions down the line, please don’t hesitate to reach out.
Best regards,
Paula
Senior Customer Support Representative
Hi Keith,
Thank you for the fantastic review!
We're thrilled to hear that you found our stainless beads at the best price and that the delivery met your expectations. Your satisfaction is our priority, and it's great to know we hit the mark!
If you ever need assistance or have more questions, don't hesitate to get in touch.
Best regards,
Paula
Senior Customer Support Representative
Hi Kestutis,
Thank you for the great review!
We’re delighted to hear that you find our company and prices to your satisfaction. Your feedback means a lot to us, and it's wonderful to know we're meeting your expectations!
If there's anything else we can assist you with in the future, please let us know.
Best regards,
Paula
Senior Customer Support Representative
Hi Natalija,
Thank you for your wonderful review!
We’re so glad to hear everything was perfect for you. Your satisfaction is our top priority, and your kind words truly mean a lot to us!
If you need anything more in the future, just let us know.
Best regards,
Paula
Senior Customer Support Representative
“So easy to deal with, including payment, it seemed too good to be true. Three large orders in now and it's effortless. Swift delivery and price point great too.
Delivery drivers are really helpful .”
Hi Alex,
Thank you for your amazing review!
We’re so pleased to hear that you found the ordering process easy and that our delivery drivers have been helpful. Your satisfaction is incredibly important to us, and we appreciate your kind words about our pricing and service!
If you need anything further, please feel free to reach out.
Best regards,
Paula
Senior Customer Support Representative
Hi Lucy,
Thank you for your fantastic review!
We’re thrilled to hear that you found our prices good and that your delivery was quick. Your satisfaction is essential to us, and we appreciate you taking the time to share your experience!
If you need anything else in the future, don’t hesitate to reach out.
Best regards,
Paula
Senior Customer Support Representative
Hi Darryl,
Thank you so much for your fantastic review!
We’re delighted to hear that you had an excellent experience with our service. Your support means a lot to us, and we can't wait to assist you again in the future!
Best regards,
Paula
Senior Customer Support Representative
Hi Sue,
Thank you for your wonderful review!
We’re delighted to hear that your delivery arrived early and that our driver provided a helpful experience. It’s great to know that communication was smooth, and we truly appreciate your feedback!
If there’s anything else you need, just let us know.
Best regards,
Paula
Senior Customer Support Representative
“The whole process was fantastic, navigating the website and placing the order was incredibly easy.
I had regular shipping updates from the office, and they accommodated my request of an hours notice prior to delivery.
The delivery driver was professional and helpful, going as far as helping us to unload the entire order off his truck.
Couldn’t be happier with the products or the customer service.”
Hi Ellis,
Thank you for your outstanding review!
We’re so glad to hear that you found our website easy to navigate and that your order process went smoothly. It’s great to know that our shipping updates and delivery accommodation met your expectations. We’ll be sure to pass along your kind words to our delivery team for their professionalism and helpfulness.
Your satisfaction is our top priority, and we truly appreciate your feedback!
Best regards,
Paula
Senior Customer Support Representative
Hello,
Thank you for your excellent review!
We’re thrilled to hear that you found our prices competitive and that your delivery was prompt.
Your satisfaction is our priority, and we truly appreciate your feedback!
Best regards,
Paula
Senior Customer Support Representative
Hi Gillian,
Thank you for your fantastic review!
We’re thrilled to hear that our product met your expectations and that you had a great experience with our delivery and pricing. It's wonderful to know that you found us easy to deal with. Your appreciation means a lot to our team!
If you need anything in the future, please feel free to reach out.
Best regards,
Paula
Senior Customer Support Representative
“This company is knowledgeable and helpful, plus they pick up the phone and are a pleasure to do business with. They provide good products, in a quick timescale at a reasonable price. Highly recommended.”
Hi Louise,
Thank you for your fantastic review!
We’re delighted to hear that you found our team knowledgeable and helpful. It means a lot to us to know that we could provide you with quality products in a timely manner at a reasonable price. We truly appreciate your recommendation and your support!
If you ever need assistance in the future, please don’t hesitate to reach out.
Best regards,
Paula
Senior Customer Support Representative
“Brilliant service from start to finish. Called back with availability within half an hour and i got the delivery a day early. Excellent communication”
Hi James,
Thank you for your wonderful review!
We’re delighted to hear that you had a brilliant experience with our service, and it's fantastic that we could deliver ahead of schedule. Excellent communication is something we pride ourselves on, and it’s great to know we met your expectations.
We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
Paula
Senior Customer Support Representative
