Innes Reviews

Name: Innes
Address: 11-13 The Square, Hessle, Hull, East Riding of Yorkshire
Rating: 4.98

5.0 Rating 977 Reviews

100 %

of reviewers recommend Innes

Company Reviews

Metrics

Info

5.0

Based on 977 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

01482 649271

Email:

innesonline@mac.com

Location:

11-13 The Square,
Hessle,
Hull
East Riding of Yorkshire
HU13 0AF

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Innes 5 star review on 17th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What strange sourcery is this? A company that pro-actively called to ensure that I was definitely aware of the already clearly mentioned lead-time for the stool I was purchasing. And then followed it up by calling to check for a convenient delivery date once they had received the stock. All using actual humans who could communicate clearly. Couldn't ask for more - long may it continue.”

Helpful Report

Posted 4 months ago

“Excellent service from Chris at Innes. Would not hesitate to use them again. Very competitive prices and great customer service. Very happy with my Carl Hanson CH25 chair.”

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Posted 4 months ago

“Great company to deal with - competitive prices - good customer service and communication - would recommend”

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Posted 4 months ago

“Can’t speak highly enough of the service So attentive towards your order, they make YOU matter. Customer service is second to none and delivery is organised to a T. My 3rd order, that should speak volumes”

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Posted 4 months ago

“Very happy with the chair, competitive price and efficient, friendly communication.”

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Posted 4 months ago

“Great service as always from Innes, with my order followed up with a courtesy telephone call to keep me updated. A genuine pleasure purchasing from them.”

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Posted 4 months ago

“Great service, great price!”

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Posted 4 months ago

“Excellent service. They phoned me to check the order was correct. Then kept me updated whilst the order was being made. The price was readon9.”

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Posted 4 months ago

“Lovely lamp small but perfectly formed. Excellent customer service.”

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Posted 5 months ago

“I needed a replacement chair which although especially made arrived well before the expected date.”

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Posted 5 months ago

“Very good and personal service.”

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Posted 5 months ago

“Great buying experience. Good price for the product followed by a call to check the delivery date was suitable. Would definitely buy again.”

Innes 5 star review on 15th February 2026

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Posted 5 months ago

“Great service, fast delivery and unbeatable prices”

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Posted 5 months ago

“Great experience overall. The team is very professional and attentive. They pay close attention to details and make sure everything is well taken care of. Highly recommended.”

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Posted 5 months ago

“Excellent customer service that kept me informed every step of the way. The lamps are beautiful and well made, and delivery arrived exactly as promised.”

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Posted 5 months ago

“Great service”

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Posted 5 months ago

“Brilliant service from a family-owned business - it really does make a difference buying from a homegrown business that puts customer service first. The product is beautiful, made even better by the calls to check we were okay with the manufacturing lead time, and a further call to let us know it was in its way. Really can't recommend them enough.”

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Posted 5 months ago

“I bought a pre-owned 2m tall Flos lamp which came without the original packaging. Chris & the team were very helpful & bubble wrapped the lamp & helped load the car. It safely made its 240 mile journey. Good price, great service & very friendly. Highly recommended.”

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Posted 5 months ago

“From the moment I phoned Innes to make an enquiry regarding the chair I wished to purchase I knew I was dealing with a high end store with excellent customer service. The team were extremely helpful in arranging delivery and answering all my queries. The chair and stool arrived in perfect condition and I was kept updated regarding delivery times. Thank you for such a fabulous shopping experience!”

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Posted 5 months ago

“Lovely products, excellent service”

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Posted 5 months ago

Innes is rated 5.0 based on 977 reviews