How would you rate
John Glen Garage Doors
"Update on the review where I gave 1*.
John Glen have now sorted my mothers garage door, and replaced it with one that does not have protruding brackets. This is a much better solution, and should have been fitted the first time. After all the delays and waiting they did a good job on the replacement and fitted something to block the draft under the door. The only thing that was not finished was the inside wall, but they don't do any finishing to the wall around what they install.
If this had been the original replacement, and there had not been so much hassle getting it resolved, the score would have been even higher.
Thanks John Glen for sorting out in the end!"
"Great company to deal with. Highly recommended"
"John Glen were asked to quote for repair or a replacement of an electric garage door for my mother, who always keeps her car in the garage. She was having a issues with opening/closing the existing door. They visited, measured up, said the only option was a new replacement door to provide a permanent solution. The deposit was paid for the door in early Jan. The new door was due in 2 weeks, but it was a month before it was installed. Weather was very bad on the installation day. After the fitters assuring that the door was fine, they were paid on the same day. When the weather was better the door was checked. The door and hinges were completely different to the originals. The hinges intruded and narrowed the entrance to the garage - which was already tight access. There had been no indication warning of any issue or impact on accessibility for the car. The door was not fitted in the same place, resulting in a significant draft due a gap under the door, and unfinished edges internally around the frame. John Glen was contacted to highlight these issues. John Glen promised new hinges which would improve access width and that they would sort the draft, but the internal finish was not for them to sort - as they don't do internal finishing?? After chasing up on the issues they agreed to remedy, John Glen promised to order a replacement the door with less obtrusive hinges, and to resolve the draft. After two weeks of extreme cold weather, they were chased up to see when the replacement door will be fitted and the draft blocked. John Glen were unable to find record of anything, no new door on order or plans to do any corrective work. There has been a howling icy draft into the house through the recent extreme cold weather; the car is dinged due to restricted access, and my mother is now afraid to take the car in an out of her garage. John Glen have said they will look in to it to see if they can find anything about remedial proposals, and will get back to her. John Glen received a substantial deposit in Jan, and took payment in full in early Feb after installing two weeks late. The door continues to let in cold air, with protruding hinges making the garage unusable for the car. The fitting has left the internal finish untidy as it is not installed in the same position as the original door. A month after being aware of the problems and promising solutions they have not followed up with a replacement door as promised. I am very disappointed as I have used John Glen before, so have other family members including my mother, without any issues. They were selected ahead of other cheaper quotes, believing they were a reputable and reliable local firm. Come on John Glen, please sort this out - your reputation is better than this!! If not, then I would urge others to think twice."
"Solid door, well fitted, peace of mind."
"Professional , Integrity , Polite , This is a company that does what it contracts to do efficiently and without fuss .
Thank you John"
"easy to place an order.
Fast efficient service fitting the door.
A very detailed and thorough explanation covering the opening and locking of the door .All round very professional service."
"Good advice from John on the choice of doors, good service and they fitted the doors as promised and promptly."
"I only called yesterday asking for an engineer to visit as my garage doors which were installed 11 years ago needed attention. They turned up on time as promised."
"Great service from everyone from the office staff ,John and the men that fitted my door.
The door looks amazing"
"Really happy with the service. Completely stress free solution to my broken garage door"
"Easy to book a visit, good service and communication, fast and effective repair"
"Fast efficient service, quality product, and excellent staff. Great job done"
"Good quality item with good after service."
"Very efficient. Door looks superb. Made a huge difference to the aesthetics of the house. Would definitely recommend."
"Excellent Service after calling them out on an emergency. Responded extremely quickly."
"Good workmanship at a good price."
"Very pleased with the overall professional service of this company. Excellent and frequent communication coupled with good workmanship."
"Needed them urgently to repair garage door at shot notice and they were there within 10 minutes and problem solved"
"Supplied and fitted new cables and lock"