“SCAM!!!!!!!! Ordered on October 12th keep emailing them.... keep getting ignored basically been stolen from!!!!!! DISCUSTING!!!!!! They should be shut down, SCUM!!!!!!!!!”
“This company is a scam. I ordered in November and it’s now January and my order has not arrived. I have sent them 4 emails and they just keep sending a fob off reply telling me to wait longer. I asked to cancel my order and receive a refund as is within my consumer rights, but it was ignored.
Do not order from this company.”
“Scam!!!!
Don't order anything from them!!! I ordered a supplement almost 2months ago! After one month I e-mailed them about my order, and they said :
"Unfortunately we can no longer ship Swanson Rhodiola Rosea Extract, 3% Rosavins & 1% Salidrosides - 60 Capsules x 1 from the allocated North Dakota USA warehouse, as we are no longer using them due to long delays many of our customers have been experiencing..
The item is also out of stock. Please confirm whether you wish to wait 6-8 weeks for the items to be ordered in to the New Jersey warehouse, or if you would prefer to cancel your order?"
I replied saying I need my money back, and guess what, never heard from them again!!!!
Sent them another e-mail , to remind them, but Nothing!!!
I would give this company a 0 if I could!!! How can companies do this ?? Why no one is checking on them!!????”
“Avoid like the plague!!!
I ordered from this company on the 1st December, with a predicted delivery of the 30th December.
I totally get that things have been busy over Christmas, and so I waited as per their FAQ – expecting some sort of delay, but nothing too crazy. Well here I am – at the time of writing this: January 18th - and still nothing. No sign of a delivery.
I’ve had items from the USA come sooner - and this is supposed to be more local!
I sent an email last week asking if my order had even been sent or not as I never got a dispatched email, just the order confirmation – asking if I could have a refund as I had checked the FAQ and had waited long enough – and what do I get??
An automated email – a garbage copy-paste from their own website's FAQ, which I’d already read. Absolutely awful customer service.
What really annoys me about this is that I ordered from health monthly in the past and my items were delivered fine. Clearly, I should have heeded the reviews here before making my this order as consistency doesn’t seem to be this company's strong point!
If they were struggling to keep up with the demand they should of done the sensible/honourable thing and closed their website, instead of allowing (yep – they’re STILL allowing) people to buy items that might never arrive at all!
I’ll be looking into getting my money back via my bank/paypal. I advise anyone in a similar situation to me to do the same – or to just avoid this place if you can. You can get what you need from more reputable traders who actually talk to their customers!”
“No sé si realmente existe HealthMonthly y si han robado mi dinero. Lo cierto es que hice un pedido el 26 de Noviembre desde España y a día de hoy, 18 de Enero, no llega. No responden, No hay número de seguimiento del envío. Nada de Nada. Cero recomendable.”
“Ordered goods on Nov 2nd. Still no sign of them. Automated reply. Plea not to leave bad review! But despite claimed backlog still taking orders, which is just going to add to the dissatisfied customers. Have finally, after being very patient, asked for refund. No sign of that yet.”
“Same as everybody else. Took payment, didn't deliver on time, automated response to enquiries and zero response to request for refund. Probably out of their depth and don't know how to stay afloat. Like the rest of us.”
“PLEASE AVOID THEM. ORDERED products 3 months ago. No refund and no parcel. Emails not answered and blocked me on facebook. You will waste your money if you use them and you will not get what you ordered. Check trust pilot, many people who paid and did not receive products or refund.”
“Do not buy from here. They take your money and dont send the items.
Ordered over two months ago. Never received items. Now they are completely ignoring me on all forms of communication.
Shop elsewhere.”
“Warning! This company is a fraude !!!
October 17th we did a 150£ order nr 2171160. Delivery date for 24/11 !?
No more reaction on mails! No refund!
Every company, but especially a distributor of health products needs to have ethics, about doing business, communication and delivery! Probably they don't realize that people's health is depending on their service, above the fact that also steal our money. We can understand that there could be delivery problems, e.g. covid or brexit or others, but at least continue to communicate and refund our money!”
“Ordered in October, delivery date for November 26th and still no sign !! Emails back and forth asking me to be patient however I have now sent 3 more emails asking for a refund and there’s no response !! Disgusting and it looks like I’m not the only one experiencing this”
“thieves. buyer beware.
ordered in November. currently Jan9th. item was listed as in stock, when it wasn't.
they arent responding to my emails. its been 6 days and just an automated email telling me not to leave bad feedback.
dont shop here. my advise.
i will be taking this company to the trading standards and i implore all other customers that they are ripping off to do the same.
i will ammend my review if this terrible company refund me or deliver my goods”
“Ordered in October....still not arrived. No refund just generic email its on its way sorry but be patient.
Total scam should not be allowed to trade.
BEWARE do not buy from this company.”
“See all comments on other reviews:I ordered product in November receiving email to confirm its dispatch it's now January 7th, clearly it was never dispatched given other comments one has to question how this company is allowed to continue trading.
I received generic e mail response and now nothing no response on telephone etc.”
“It has been nearly 4months since i placed my order, after many emails requesting a refund due to the items not arriving and I just get the same response that the item is in transit.... 4months in transit.
Michelle Caballes is incredibly unhelpful and I would avoid this website at all costs!!”
“Placed my order on 15 October 2020. It’s now 4 January 2021. I have chased and chased the order. Health Monthly reply with generic emails, asking for patience. They have disabled their Helpline. A CSA eventually emailed me, and asked for me more patience. I asked for a refund. They won’t give it. I am going to have to claim the money back through my credit card company. They are still selling products to unwitting customers! Shockingly bad.”
