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H Samuel Reviews

2.6 Rating 286 Reviews

40 %

of reviewers recommend H Samuel

Company Reviews

2.6

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 13%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5
Avg Email Response Time	-1 hours

Read H Samuel Reviews

About H Samuel:

H.Samuel the jeweller stocks a wide range of engagement rings, watches, earrings more. For quality jewellery at affordable prices, visit our site today. H.Samuel offers big brand names including DKNY, Guess, Diesel, Fossil, Oasis, Tommy Hilfiger, Ben Sherman, Citizen, Rotary and Accurist.

Visit Website

Phone:

0845 609 2000

Email:

customer.services@hsamuel.co.uk

Location:

H.Samuel, Hunters Road, Hockley
Birmingham
B19 1DS

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H Samuel 5 star review on 3rd April 2024

H Samuel 5 star review on 25th February 2023

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 4th June 2022

H Samuel 1 star review on 19th February 2022

H Samuel 1 star review on 9th August 2021

H Samuel 1 star review on 9th August 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my engagement ring refurbished after losing a stone, was a bit expensive at first thought, but well worth it, so pleased with results I was promised by staff in Bridgwater shop Janette and Paul were so helpful deffo would recommend”

Posted 2 months ago

“Great customer service by Tasha purchased 2 lovely chains with input from Tasha good prices too”

Posted 2 months ago

“Went in to the warrington store with my daughter to purchase a chain and we were very pleased with the service ,they were very helpfull and the price was within her budget.”

Posted 2 months ago

“Ordered online. Got halfway through paying. Date of delivery changed. Payed an extra £4.95 to get it on original date. Hasn't arrived on time. What a con.”

Posted 2 months ago

“Really disappointed after years of using this company for every occasion I had an eternity ring snap after 14 months and it would cost £89 to fix.. the sad thing is we ordered an O and the one they sent was the wrong size and too small but they were out of stock then so it had to be stretched and has snapped after just over a year. I have always recommended them but we were dismiss without even a sorry about that.”

Posted 2 months ago

“This is a very sick company. Every time I try to call your resolution team. I always get cut off. I mean you're the one who told me to get in contact.”

Posted 2 months ago

“Very Rude and horrible customer service, never going back again! I would give them 0 for their customer service.”

Posted 3 months ago

“I had a problem with a watch I bought recently. Lynn at the Bury shop sorted it out for me very quickly and efficiently. She and the manager were very friendly and helpful.”

Posted 3 months ago

“Purchased my mrs engagement ring here. I did know what I was after but with the help I got from the girl named MEL was nothing short of perfect. Very helpful and made me feel very comfortable and at ease. Couldn't be happier with the service & the future wife loved the ring.”

Posted 3 months ago

“Linda at the Harrow branch was absolutely brilliant. We quickly found the right chain to replace the one that had broken, and Linda made sure that the pendant I brought in would shine and suit my new chain perfectly. Very friendly service from everyone!”

Posted 3 months ago

“I placed my order very simply, when there was a delay in the delivery to the store the customer support were extremely helpful with providing store numbers, and the store staff were wonderful”

Posted 4 months ago

“Big thanks to Caroline the Store manager at East Kilbride, she provided amazing service for me . After shopping around I found that Caroline’s customer service and product knowledge outshined the rest by far . Caroline and Angela Welsh make an outstanding team and are both a credit to the company. I can see the other staff in the shop have been trained to the high standards that this jewellery duo provide . 10 out of 10 from me Keep up the great work”

Posted 4 months ago

“The staff in the Irvine store, Jane and Julie gave exceptional service. They were very helpful to my elderly father and me when we visited recently. They were patient and took time to serve us.”

Posted 4 months ago

“I visited H Samuel Southend with my Dad and daughter today, we were served by Denise. She went above and beyond to assist my Dad with his purchase. Denise is very friendly and knowledgeable so I would definitely go back there again.”

Posted 4 months ago

“Had a love to shop card and wanted to purchase a bracelet in the sale with card plus cash but was told could not use love to shop card as payment towards bracelet in sale”

Posted 4 months ago

“Your quality of jewellery is terrible you put pictures on your online website and they look good but once you get them it's severe disappointment I will never purchase from you again”

Posted 4 months ago

“I purchased a Red Arrow watch on the 25th November for my partner from the Mansfield branch, they had a 30% off all full price watches. The watches that were reduced had the sale price on them with a red sticker above the original price, we purchased a watch which was priced at £694 (NO RED SALE STICKER WAS DISPLAYED) we calculated the 30% expecting to pay £486 however after altering the watch for my partner they said the price was £694 we obviously questioned this and were advised they had a small reduction on it to keep it out of the sale, The price stickers were in black and even the Manager said it wasn’t ideal and would be sending his feedback on, he went on to offer us a price match which although we appreciated we still ended up paying £42 more than originally expected to pay. We checked our email receipt when we arrived home only to find the reduction to keep it out of the 30% sale was £1 I contacted live chat straight away and was advised as below (quote from our conversation below) I believe the £1 discount is in error, I raised a product like this with our website this morning. I will need to check with them and get back to you you would need to visit the store then for a refund but I will raise this with IT to confirm. I was told they would respond by Monday (yesterday ) this didn’t happen so after calling into the store to see if they had been informed to refund us which they hadn’t, and told me i would need an email with a case number. I spoke to live chat again and they couldn’t even find my case to begin with, i was eventually told that they hadn’t had a response from IT. I asked if i had a case number yesterday and the reply was,Yes it will be 02382903 indicating the agent on the 25th hadn’t even actioned it ? I informed the agent that if i had not had a reply regarding my refund by noon today i would go public so other customers are aware and don’t fall prey to H Samuel hooky methods”

Posted 4 months ago

“Giovanni at St Enoch Glasgow was wonderful helping us to choose wedding rings. He took time to ask us what we liked before making suggestions. He couldn't have done any better if he tried, shame his manager wasn't as polite, he was so rude and dismissive that we almost left the store. Giovanni turned our experience around and we left delighted with the rings we bought. Thank you Giovanni x”

Posted 4 months ago

“Thank you Zoe at H Samuel in Rhyl. Great service when i collected a watch i ordered online. Staff were all friendly and the watch was at an amazing discount!”

Posted 5 months ago

“Bought a pair of gold earrings as a Christmas present for my daughter. I was served by Radhika who was very helpful and friendly and I was able to handle some of the earrings. Would definitely recommend a visit to the store in Basingstoke. Bought the earrings in the Black Friday Sale, so I was happy.”

Posted 5 months ago

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H Samuel is rated 2.6 based on 286 reviews