I purchased a Red Arrow watch on the 25th November for my partner from the Mansfield branch, they had a 30% off all full price watches. The watches that were reduced had the sale price on them with a red sticker above the original price, we purchased a watch which was priced at £694 (NO RED SALE STICKER WAS DISPLAYED) we calculated the 30% expecting to pay £486 however after altering the watch for my partner they said the price was £694 we obviously questioned this and were advised they had a small reduction on it to keep it out of the sale, The price stickers were in black and even the Manager said it wasn’t ideal and would be sending his feedback on, he went on to offer us a price match which although we appreciated we still ended up paying £42 more than originally expected to pay. We checked our email receipt when we arrived home only to find the reduction to keep it out of the 30% sale was £1 I contacted live chat straight away and was advised as below (quote from our conversation below) I believe the £1 discount is in error, I raised a product like this with our website this morning. I will need to check with them and get back to you you would need to visit the store then for a refund but I will raise this with IT to confirm. I was told they would respond by Monday (yesterday ) this didn’t happen so after calling into the store to see if they had been informed to refund us which they hadn’t, and told me i would need an email with a case number. I spoke to live chat again and they couldn’t even find my case to begin with, i was eventually told that they hadn’t had a response from IT. I asked if i had a case number yesterday and the reply was,Yes it will be 02382903 indicating the agent on the 25th hadn’t even actioned it ? I informed the agent that if i had not had a reply regarding my refund by noon today i would go public so other customers are aware and don’t fall prey to H Samuel hooky methods