Getaflight Reviews

3.73 Rating 85 Reviews
68% of reviewers recommend Getaflight
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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Customer Service
communication channels
Telephone, Email
queries resolved in
Under an hour
"I am due to fly to Siem Reap on 02/11/2019, I noticed almost immediately that my title had been written wrongly. I immediately phoned and spoke to an agent who said that there wouldn't be a problem. Last week I decided to check and was told that yes there would be a problem and that I should send a copy of my passport and they would contact the airline. Following this I received an e-mail from Kifayat Khaif advising that I needed to pay a further sum that I was happy to pay as the mistake was clearly mine initially. He e-mailed to reassure me that they just needed confirmation of the payment and then my ticket would be changed. After a couple of days I hadn't heard anything and phoned the agency, I was able to speak to Kifayat and he assured me all was in hand but by this evening I hadn't heard anything and phoned again. He immediately knew who I was and assured me that everything was in hand and I should hear within an hour. Which I did! As I was becoming very anxious it was nice to know that somebody knew who I was and appreciated how worried I was. I can now fly out to meet my daughter and her boyfriend and have a lovely holiday. Thank you Kifayat."
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Posted 1 day ago
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"The customer service provided by Mr. Kifayat Khaif is what made my experience with Getafligth worth a revisit. He was very patient and proactive with the resolution of my case, and made every effort to ensure I got the best deal."
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Posted 1 year ago
Getaflight is rated 3.73 based on 85 reviews