AVOID AVOID! they are rip off agents. I just purchased a Biz class flex ticket from this company and within 20mins realised I had booked the wrong day outbound flight. I requested to cancel and a refund so I could rebook and they would not refund in full, instead they offered only £3000 which meant they would keep £3200! 52% I questioned why as KLM offer £0 charge full refund with this ticket. At first they Getaflight attempted to say it was the airlines ticket policy, so I offered to contact KLM direct and take my chances with them, Getaflight refused to supply the ticket T&Cs and said it was their T&Cs that apply. Their small print says despite the airline ticket being 100% refundable their policy does not. Be very careful booking with travel agents as sadly this company has bought travel agents into disrepute - ALWAYS BOOK WITH THE AIRLINE DIRECT- do not accept Skyscanners recomendations! Absolute rip off- they will probably find some other way to screw me before the flight...