Review and raise up to £2.00
I have only given one star because it is not possible to give none. I took up this insurance a year ago through a comparison site. Their administration in trying to set up my account was abysmal. Their website is useless and kept crashing meaning I had to go back to the beginning several times and start again. After the umpteenth attempt I phoned them and they had no record of my attempts to buy on line despite me having a reference number. This again took a number of attempts because they kept putting me on hold and then the phone line would crash and when I got back in touch they again had no record of my previous attempt. Recently I got a job with a company car so did not need to renew the insurance on the car zenith insured. There was only one month to go to the renewal date so I did not contact them to renew. I was then horrified to find that they had automatically renewed my insurance without my consent. I immediately cancelled my direct debit mandate and resigned myself to having paid one months insurance above what I needed. They are now chasing me because I DID NOT INFORM THEM that I wanted to cancel my insurance. They said that it was in the small print that the policy would renew automatically and the onus was on me to inform them of cancellation. They then said that because I did not inform them properly I still owe them a cancellation fee. They are continuing to pester me for this money even though my actions have cost them nothing. AVOID ZENITH LIKE THE PLAGUE. NOT ONLY ARE THEY INCOMPETENT, THEY ARE ALSO GREEDY CON ARTISTS!!!