Policy number: 134532209-01 The service I have received is appalling and has caused me so much stress. I had an accident Monday 3rd Oct at 9am. I was told someone would recover my car within 2 hours. Almost 24hours later my car was still there. I had to keep returning to my car to check on it, which I don’t live near, and keep the parking updated. I have spent hours on the phone trying to find out what’s going, whilst trying to continue my job as an optician, which has affected my work and caused my appointments to run behind. I was told numerous times someone would ring me back which they never did. After nearly 24hours I was told enterprise weren’t going to deal with my car repair and I then had to relay everything to Marker study. I was told, marker study were dealing with the repairs on my car going forward and enterprise were still supplying the hire car. I have now received an email from enterprise to sign a credit agreement for them to do the repairs!!!!!!!! Dealing with Zenith has caused me so much stress and upset. You don’t pay your insurance and expect this appalling service. Helen McManus.