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Sainsburys Bank Reviews

1.8 Rating 360 Reviews

19 %

of reviewers recommend Sainsburys Bank

Company Reviews

1.8

Based on 360 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

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“Do not bank with this company. The worst service I have ever had. They froze my card as they suspected fraud. This was done at a weekend. There is no fraud team staff working at a weekend to talk to. After 8 calls totalling over 3 hours in duration nobody can tell me how to reactivate my account so I can pay the card balance !”

Posted 5 months ago

“Opened two cash isa’s for myself and my wife. With interest rates increasing, I had to call and wait for an hour to request an increase in the interest rate, yet if the rate reduced, they would do this automatically. By far and away the poorest customer experience I have an encounter from a financial services business and I will never use again. Now closed both accounts”

Posted 6 months ago

“Dreadful company ! Tried numerous phone calls, online chat, emails and even tried to contact them by post. No reply after 4 weeks ! Have a problem with both Nectar and Sainsbury's credit card not linking following my points being stolen in June. Still not resolved and impossible to log into both accounts easily. New Nectar card, deleted Apps, renewed Apps, changed all my passwords, pins etc etc all to no avail. They owe me money for the points that were stolen. They are indifferent to the trouble this has caused me and the worse thing is that I know there are many others having the same problem !”

Posted 6 months ago

“I have not been able to speak to a real person, directed to online services, FAQs, which do not answer my query. It’s a nightmare and I would not recommend them”

Posted 6 months ago

“Exceptionally rude staff”

Posted 7 months ago

“Very disappointed”

Posted 7 months ago

“I was due to go on holiday abroad on Sunday afternoon. That morning they stopped my card . They did not notify me. I have since found out they suspected a fraudulent use . It was sheer luck that I found out about the stop when I tried to purchase a last minute item . Had I not done so , I would have found myself abroad without access to my card and without any way of paying for my holiday . I made a complaint on my return. It was rejected as they said they had gone through the proper process . All they have subsequently said is they will send a new card but that it will take over a week . Avoid this card provider.”

Posted 7 months ago

“Twice now I have had occasion to dispute a credit card transaction and it is the worst experience you can imagine. First they don’t accept disputes by email ..in 2023!!! You have to send evidence by post and twice now on this dispute, I’ve received letters which make it seem like they don’t read what you send and I’ve had to call them to clarify. Nightmare! I will definitely be changing my provider after this.”

Posted 7 months ago

“Sainsbury’s ‘policy’ with their variable rate ISA is NOT to increase interest rates on existing customers accounts. They claim you have to RING them and REQUEST the new interest rate then they will apply it. It is not automatically applied. It does not state anywhere in the T&C’s you have to contact them to get the increased rate. Just to add salt to the wound, they don’t inform you when the rate changes, you are expected to log onto their website and find out yourself. How this practice has not been stopped by the regulators I don’t know. The damage this is causing to the 150 years of trusted Sainsburys brand is unmeasurable. I will never trust them again.”

Posted 8 months ago

“Logging on to check credit card is farcical. I understand need for security but......user name dob email mobile password pin number and sent pass code.. sure was something else and still no access 😖”

Posted 10 months ago

“Absolutely disgusted with a company where I called to renew my elderly mothers home insurance. They would not deal with me due to security which I understand. I explained to the so called customer service woman that I have lasting power of attorney, so how do I register to which she replied I'm being abusive and hung up! Subsequently I wrote a letter of complaint regarding the ignorance and unhelpfulness to which 2 months later I have heard nothing! There is no customer service and obviously no working complaints department, absolute joke of a company.”

Posted 11 months ago

“I called them back in December 2022 to inform them that my mother has gone into long term care and as the their product did not insure empty properties the premium needed to be cancelled. The house has now sold and even though I had told them the House Was Empty they managed to auto renew a premium on a property they do not cover. After spending nearly an hour on multiple calls to them today all they can offer is an apology and to waiver the cancellation fee but then add they do require settlement of the time on cover from the last payment. How about a refund for the funds taken from the account for a policy that you do not cover. Will not be going back to Sainsburys any time soon and would ask all to stay well clear”

Posted 11 months ago

“No not take out pet insurance with Sainsbury’s! I swapped cover thinking I was getting a much better deal but after several months of them trying to contact the wrong vets to obtain medical records the underwriters got back to me with an email to say the insurance policy didn’t cover for leg, eye, heart and gastric issues. My dog has never been diagnosed with a long term condition of any kind. He suffered from parvovirus, conjunctivitis and a pulled muscle in his leg once each time. These are viruses and a one off incident not long term conditions. My dog has also never had any one off or long term issue with his heart. So I’m pretty much covered for no part of my dog despite the fact he has been mainly fit and well for his entire life! I’m absolutely disgusted that such a high profile company would operate in such an underhand and dishonest way!”

Posted 11 months ago

“I have had this insurance for three years. I filled in the intial questionnaire honestly nd truthfully and included high value items. WHICH WERE NEVER QUERIED AT THE APPLICATION I rwng today to enquire about a nectoar points offer, and the woman who answered was very abrasive about the fact that they will be unable to renew, due to her noticing these items that they cannot cover, This is the first i have heard of this. I suggested that the items concerned be taken off the policy, she refused to do this and was insistent that it will be marked down as a refusal to renew> as a result on trying to find another insurance company, i am getting rejections due to the the fact that you had agreed cover and never int those three years questioned the itemns. I feel that due to your totls inefficiency and lack of due diligence at the tiome and since has now put me in a position that i am being penalised for for no reason of my making. I answered all questions as required .It is at your end tyou hasve failed miserably by not doiing ,is it caslled 'Due diligence and making me suffer for your total and abject incompentence. Ther rather lame reason given for not removng said items if i got the covered via a specialist firm ,was that they would still be at my property and therefore be an annoyance to them ( exact phrase forgotten but similar) I did enquire why ,as it is the same situation as a insured car in my garage, she had no answer.. Vet bad customer service in my opinion. If i could give you zero, i would without hesitation”

Posted 1 year ago

“Cowboys giving industry a continued bad name. Do not increse variable rate interest rates unles you ask them to. WHAT??? AVOID at all costs they are conning innocent customers.”

Posted 1 year ago

“They write asking me to contact them by phone and it takes at least 30 minutes for them to answer phone. They obviously need more telephone operators to satisfy the demand from their customers or they stand a good chance of losing some of them.”

Posted 1 year ago

“Set up a savings account or so I thought. Completed all necessary fields and security info however when I tried to login and deposit funds find my account is blocked. No reason given . Only way to contact them is by phone all my emails are returned. Waste of time trying to get answers.”

Posted 1 year ago

“I'm waiting 50 minutes to speak to customer service and no idea how long it will take to get through. Its worst than calling GP”

Posted 1 year ago

“Terrible terrible terrible. But its not just Sainsbury, its the whole financial sector in general. The customer is not important! The shareholders are, so as a result the customers all have to suffer with terrible service, which frustrates the staff because all they are doing is dealing with frustrated customers and low and behold we have a really bad feedback loop. My best advice is to use the online portal and send them a message as a complaint. Takes a little longer but you also usually get £25 if you are persistent. I’ve had endless problems including them barring my card in one of their shops as suspected fraud and even that took 2 days to sort out.”

Posted 1 year ago

“Extremely poor service! We're closed and can't be bothered to help! I have just spoken to a lady who was extremely unhelpful and put the phone down on me telling me that they were closed and she could not be bothered to spend the time doing a renewal quote. I recently experienced fraud on my santander account and have been waiting for them to send me a new card so that I can update my details. They have sent this out very quickly and I have also today received a lettet from sainsburys regarding my home insurance renewal. I spoke to someone last week and explained that I am not able to update my details online as sainsburys have made an error on their app and my policy shows as cancelled on the 30th March 2022. My policy was not cancelled and I have been making payments and have even had to make a claim. Please see details of my claim which is very sensitive. I made sainsburys aware of this issue as soon as I noticed in march and again a couple of times since, along with last week, and was told that the policy details will automatically update. They haven't! Please can someone with some manner contact me asap tomorrow as I am now not insured. I also want to make a formal complaint about the unhelpful lady that answered my call.”

Posted 1 year ago

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Sainsburys Bank is rated 1.8 based on 360 reviews