I have had this insurance for three years. I filled in the intial questionnaire honestly nd truthfully and included high value items. WHICH WERE NEVER QUERIED AT THE APPLICATION I rwng today to enquire about a nectoar points offer, and the woman who answered was very abrasive about the fact that they will be unable to renew, due to her noticing these items that they cannot cover, This is the first i have heard of this. I suggested that the items concerned be taken off the policy, she refused to do this and was insistent that it will be marked down as a refusal to renew> as a result on trying to find another insurance company, i am getting rejections due to the the fact that you had agreed cover and never int those three years questioned the itemns. I feel that due to your totls inefficiency and lack of due diligence at the tiome and since has now put me in a position that i am being penalised for for no reason of my making. I answered all questions as required .It is at your end tyou hasve failed miserably by not doiing ,is it caslled 'Due diligence and making me suffer for your total and abject incompentence. Ther rather lame reason given for not removng said items if i got the covered via a specialist firm ,was that they would still be at my property and therefore be an annoyance to them ( exact phrase forgotten but similar) I did enquire why ,as it is the same situation as a insured car in my garage, she had no answer.. Vet bad customer service in my opinion. If i could give you zero, i would without hesitation