This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
"really poor service, really bad customer communication do not use this company
really poor service
only deal with online
they take more than 40 mins to pick up phone"
"Thank you for very much for amazing customer service. I felt you had a chance to charge me extra but you didn’t and you acknowledge. Cheap and good service."
"Worst and most difficult company to deal with. Changed my policy within three weeks doubling my costs. Changed the policy 2 days PRIOR to a deadline to supply previous NCB. When supplied (within their time frame) it was rejected for spurious reasons. Cannot get hold of anyone. Should have known when they sent me an email saying "changes your policy" which also included details on how to cancel your policy. This company is looking for cashing in on cancellation fees and any reason to increase your policy with little or no care or contact. Cannot believe they exist."
"They charged me £56 for a policy I didn't renew, as I'd gone with another insurer. First thing I knew about it, was when they sent me a bill for a full years worth of insurance, despite never having renewed it! My only option, as you can't call them to dispute it, was to pay £56 to cancel. No doubt they will also send me a bill for 1 months worth of insurance that I didn't need as I was insured with someone else.
QUOTE ME RIPPED OFF.....NEVER AGAIN."
"They are virtually impossible to contact. The repair service I was sent to by them did a bad paint job (which I decided to accept), and I am supposed to get legal cover to get the excess I paid back, but no one has contacted me and nobody will reply to my emails or my questions through their online site. I can't believe companies dealing in such important issues can behave like this!"
"I can’t believe that in 2018 a company claims they can not change a direct debit date"
"Ok until you need to make a claim then they're impossible to get hold of on the phone if you have a question.
Would not use again and I would highly recommend looking elsewhere."
"Listen to me. Do not go anywhere near this company. They have all the tricks to do you over"
"No customer services contact number = no customer service."
"They paid out on a claim I felt was fraud without even telling then increased my premiums to a level where it was more than car was worth, never respond to emails shocking"
"Sadly I can't rate them 0/5, cancelled my insurance for no reason, took a month to sort. Then theyve decided that as well as paying the usual mothly fee there's an extra £133 this month with no warning or explanation. I've emailed them about this but it'll probably take months for a response.
AVOID AT ALL COSTS I'd rather pay the extra few hundred other companies quoted just to avoid the terrible lack of service"
"QUOTE ME UNFU**ING HAPPY more like. get home from a few days break, Tv's all to ba!!s, Samsung American Fridge freezer looked normal on readings but element fried inside, only when went into it we noticed, binned £'00's of food, smell unbearable. Phoned this shower of crooked Wan**ers who try and tell me the £200,000 of contents cover i have is only for home entertainment and glass, nothing else. What pray, apart from a personal cinema is gonna cost £200k. Oh yeah, and I would insure the freezer contents yet not the equipment, why would anyone do that of their own free will???
Attitude of the initial clown, Liam, was a joke, spoke to his supposed manager Lesley next who answered questions with questions, shouted over me, refused to ask her manager to phone me and point blank refused to even give me the name of the CEO.
To make it worse, it wasn't even an accident, neighbours came home from abroad 2 days before us and they lost a brand new washing machine and the Oil central heating which had been serviced the week they went away. Heating engineer showed them fried element and said it must have been a power surge!
These ar!£$oles try and claim it is an accident, it is not, it is an event, just like fire or flood!!
Don't go near these robbers!!!!!.....I pay my insurance in full up front every year, never claimed of them and as per the minute you actually need what your paying for you are like something on the bottom of their shoes!!
Please share this, I'm most likely one of thousands who get treated like this by these thieves, bout time we all stood up against them. I'll investigate on riskdisk, companies house etc to find out the bigwigs behind this outfit and "out" them if need be, won't be difficult, an arm of AVIVA (Be warned if your with them) is all they are dressed up as this bu!!$hit!!!!"
"absolutely appalling service. been trying to change my policy details for past 2 days and it will not move from payment to confirmation. I have sent e mails and also sent message via twitter. no response, no help. I will be complaining to FOS as I have no choice now to cancel my policy and go elsewhere. I will fight all the way if you charge my cancellation fees. This is truly appalling service. I would not recommend you and I definitely will not use you again."
"Appalling company might be ‘happy with the quote’ but that’s it. My wife changed her car tried to access account could’t - password reset tried no emails received to reset. Sent emails over several days (as online only no response to any of them - can’t speak to anyone even rang Aviva who own them and they wern’t Interested. As we now have the new car we had to take a new policy out (obviously avoding quote me happy!) so now have a policy running on the old car that we can’t cancel - will put it all in writing to quote me happy and take it to the ombudsman - the worst customer service I have ever experienced avoid them like the plague!"
"Yes, they might be cheap, but that bargain motor insurance quotation from Quotemehappy pales into insignificance as soon as you try to make a claim with them. They are hopeless on all counts. Quotemehappy failed to support me every step of the way - poor communication, poor timing, terrible customer service. I could go on and on - but this is the summary: they couldn't organise a p*iss up in a brewery. Avoid them. Pay a bit more and go else where."
"Don't use this company, still awaiting action for a claim which I put in 3 weeks ago even though I have contacted them by e-mail on several occasions they still haven't responded. Next step will be ombudsman."
"Awful company. Asked them an urgent question online 24 hours ago in respect of my policy and still have had no response - no ability to call them. I will cancel and reinsure with someone else. The inability to have any contact with them is worrying."
"Do NOT go with this company.
Two years ago I had an obviously fraudulent crash with a man but they settled in his favour (it was a flash for cash situation. Claims my Fiesta, which came out with just a cracked bumper and passed two MOTs since, wrote off his Toyota Invincible at under 10 mph, which even Toyota told me they doubted but without inspecting the vehicle they couldn't do anything and he'd already had it taken away) and they agreed to pay him. The claimant did not receive payment for two years so took out a CCJ for £9500 against me personally. He sent it to my old address so I did not see the CCJ until it was too late to contest it. I informed QMH as soon as I was aware. They assured me they would pay the CCJ by the deadline. They did not (they paid 20 days late) so I now have a CCJ of just under £10k on my record for 6 years. I am getting married soon and we have saved to put a deposit on a house but now we can't get a mortgage, credit, finance, anything and my partner is self employed so we can't get mortgage under just his name. I have been asking for evidence they paid it for months and have been ignored which leads me to believe they messed up but don't want to admit it. I need evidence they paid in time to get the CCJ wiped. If they did not pay it in time I need them to state that so I can take legal action. This has caused me so much stress and I am now as badly off as I would have been had I not had insurance in the first place. Please pay more and go with someone more reputable. I wish I'd paid the extra couple hundred to go with different insurers as it's ended up costing me far more in time off work, stress and legal fees."
"Wanted to swap my car for a new one and although they could change my insurance over there is no option to temporarily insure my old car whilst I sell it. This is offered by every other insurance company I have ever used in the past. Only been insured for less than 1 week so will have to cancel but after speaking to an agent and then a Manager, they are charging me to cancel the policy, and although i think this is unfair due to the circumstances being beyond my control (and no information from them saying this is not possible when you take insurance out) they are not prepared to waiver the cancellation fee or even offer a reduced cancellation fee as a good will gesture. We all know what's coming in the reply, very sorry but this is not company policy to do this, its not our fault, we cant offer refunds blah blah blah but clearly once they have your money they don't want to help you. Just read the negative reviews on numerous websites if you want further evidence."
"Very happy with this company, no issues at all - it's an online company, website easy to use and has saved me lots of money- more than happy to recommend- thanks quote me happy"