Premium Choice Reviews

Name: Premium Choice
Rating: 1.96

2.0 Rating 111 Reviews

23 %

of reviewers recommend Premium Choice

Company Reviews

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2.0

Based on 111 reviews


Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service!”

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Posted 6 years ago

Hello Thanks for taking your time to leave a review. We appreciate your feedback. Kind regards John

Posted 6 years ago

“I don't know how companies like that should be allowed scamming people! stay away from a choice, they scam people someone has to do something about to, I was insured with them for 3 months and then I sold my car so I had to cancel my policy but now they want half of the money that's left for the year!!! It's a joke please whatever you don't use them”

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Posted 6 years ago

Hello Sorry to hear that you were not happy with our service. Please email me on socialmedia@premiumchoice.co.uk if you would like me to look into this further for you. Kind regards John

Posted 6 years ago

“Very good”

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(Car Insurance) - Posted 6 years ago

Hi Andrea Thanks for taking your time to leave a review. We appreciate your feedback, Kind regards John

Posted 6 years ago

“Very poor customer service, they cancelled my insurance as said they hadn't received my documents. When I provided them with the details of the email I sent containing all thid information they had requested they simply said oh yes we've got it we just hadn't moved it over. Extremely disappointing. When I was told my insurance wouldn't be cancelled i asked for written confirmation of this, just as they had provided telling me it was cancelled, I was told that this wasn't possible and I just had to wait and call back to confirm.”

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(Car Insurance) - Posted 6 years ago

“I wish I read this page before going with A choice these people cancelled after 4 months due to me changing address! They then tried making me take out a new policy and got all the calculations wrong! And after phone calls and waiting in line for hours on end I barely got an money back. Please avoid”

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Posted 6 years ago

“Shocking, just shocking. If you call someone you will have to wait hours to actually speak to someone and when you get through to someone the customer service is shocking.”

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Posted 6 years ago

“very vile”

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Posted 6 years ago

“went on holiday to return to find out that Premium Insurance had cancelled my motor vehicle cover. The reason they had given is that they had been unable to charge me £135 to cover the cost of removing my wife from the insurance policy. Tried to speak to Customer Service only to greeted with "you are ......23rd in the queue"....After half an hour I gave up after only moving up to 19th....!!! What a complete shower - NEVER AGAIN”

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Posted 6 years ago

“Exceptional Customer Service and a renewal that was simple and effective.”

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Posted 6 years ago

“kept on phone for 35 minutes to be told there was no cooling off period and would be charged £50 for cancelling insurance that had not even started and i paid for a few days ago”

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Posted 6 years ago

“The worst insurance compan I have ever been with. AVOID. Please read these reviews before even attempting to use this company for insurance. My payments started at £120 per month and some how managed to slip up to £170 after missing information. I then needed to get a new car which was a lower spec than my current and it was going to cost £200 upfront for the change and £198 per month for 10 months. You will be waiting half Your life trying to speak to these people on the phone. PLEASE AVOID”

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Posted 6 years ago

“I have been with premium choice for a couple of years and have had nothing but problems and endless hours of waiting on the phone. I recently bought a new car and needed insurance for both of my vehicles for a short period. I was quoted online via comparison sites about £800 but thought i would take the opportunity of a discount with premium choice as i already have a policy......£2576 is the price they came back to me with. needless to say i rejected and so i used Sheelas wheels. I have a far better insurance policy with them and paying almost half the price on an 2.0l T Audi A5 than i was on a 1.6 Astra with a much lower insurance group. I have also had hell changing over my personalized registration with a £25 charge and a good couple of hours on the phone and still showing as UN-insured . It took me all of three mins with Sheelas wheels and with no charge and was instant. my old car is now sold and being collected later this week. the £50 cancellation fee from premium choice will be the best £50 i ever spend. The customer service is a disgrace.”

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Posted 6 years ago

“EVERYTHING WENT WRONG! I have experienced all the problems listed here by over 80% of their unhappy clients. Literally a month after taking out the insurance, they are still trying to extract extra payments for mistakes that had been made (some of these were made by them, not me too). They are the most unprofessional tin-pot company I have ever encountered in the 43 years I have purchased car insurance. The other reviews are all so true - they start off with a low price - looking like they are very reasonable and competitively priced - then just keep on adding on payments. They even cancelled my policy by letter while I was away on holiday, leaving me with a few hours to get it reinstated by paying them yet another payment they required for something they had equally made an error with! Had I been driving the car whilst on vacation, I would have been uninsured, without even knowing - and after paying the full annual amount up front. Really wish I had cancelled the policy now but when I tried (within the first 14 days 'cooling off' period) they wanted to charge a £50 fee. I questioned this, saying surely this was illegal - their response was that it was an 'admin fee', even though they hadn't even sent any letters or done anything to charge such a fee. AND - as for their so called new phone system - biggest joke ever! After 4 calls I made in one morning and being put on hold for each one for at least 20 minutes and being 15th in line to speak to anyone, they cut me off!!! DO NOT USE!!!!!”

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Posted 6 years ago

“Avoid at all cost. If this post stops one person from insuring with these then I'm happy. Shocking service, auto renew for £3k from a £500 policy - no changes in the year. Cancelling the renewal even more farse”

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Posted 6 years ago

“Do not use Premium Choice car insurance, avoid at all costs. I never had any direct contact with them until I received a letter stating that I did not declare a previous claim and therefore my monthly cost was increasing. I contacted them and explained that I have never had a claim, they proceeded to tell me that because I enquired with my previous insurer about something that they have put this down as a 'Claim-non-fault', I explained to them what happened and that I never made a claim against my insurance. They would not accept this and charged me more on top of my premium, they also added Administration Charges for adding the extra on my premium which was an extra cost. A couple of months later, I called them to ask about adding something to my policy. The first person I spoke to said that it was do able but I would need to speak to another department. Once passed to the other department the agent said that I could not make the change to this policy. They also stated that there was an additional payment needing to be paid. I asked what this was and they said it was because I did not disclose an 'incident' that happened. I explained to them that I have already sorted this out with them and they were supposed to add this to my monthly payment. They then told me that 'due to a transmission error' this was not added and needed paying now. I expressed that I would like to make a formal complaint as I was being penalized for an error on their part. I was transferred to a member of the complaints department who was extremely rude and did not listen to my explanation. She kept talking over me and was very patronizing. I have been in touch with them since regarding changing the details of my vehicle and their service was awful. After, being pushed pillar to post I ended up cancelling my insurance with them and taking out a better policy for half the price with a reputable company! Do not let them take your money!”

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Posted 6 years ago

“Maybe cheaper on comparison websites - but after a few months they claim lots information was missing. They then charge extra premium if required, but always charge their admin fee regardless. If you try and cancel you will be charged one years commission plus cancellation charge. The commission is not mentioned on any paper worth, so very misleading.”

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Posted 6 years ago

“Bought a car insurance policy from Premier Choice on 08.08.17 at 8pm, I then cancelled the policy on 10.08.17 as my existing insurer had contacted to advise they could provide discount cheaper than this policy I had bought. I called Premium Choice on 10.08.17 at 10am to cancel the policy that I had arranged through them to start on the 12.08.17 at Midnight. I noticed that on the 09.08.17 Premium Choice had already collected my first month's premium. Upon calling today to cancel, I've been told that they charge £50 to cancel a policy and therefore I will receive a proportionate refund of £10! They've charged £50 admin fee to cancel a policy that hadn't even started - it was bought on the 8th to then come into force on the 12th. £50 admin cancellation fee for a policy that hasn't even started - shame they couldn't be as quick as sending me my policy documents as they were taking my money. ALL POLICIES HAVE A COOLING OFF PERIOD - THIS ONE IS 14 DAYS, YET, IF YOU'RE WITHIN THE COOLING OFF PERIOD, THEY'LL STILL CHARGE YOU. The reviews on the internet for this company read for themselves, i'm annoyed this company has profited at my expense/ mistake of ever considering them, but quite frankly, if this is how they treat customers now, what on earth must one expect when making a claim? AVOID, AVOID, AVOID!!”

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Posted 6 years ago

“Worst insurer I have ever experienced! They will do anything to make you pay more! They may offer what you think is a great deal at first but then they will do such a background check to see what more money they can squeeze out of you from any reported incidents so not even just claims over 3 years ago that a policy holder (and again not even the driver at the time) may have had and therefore try charge you at a poorer rate than any other providers! So you're worse off. Strongly do not recommend! If I were to ever have a crash I know they would do anything in their power not to look after their customers and pay as little as they can!”

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Posted 6 years ago

“Changed my vehicle, asked for a quote from premium choice to make life easier to switch around. £50 for the change of car then an extra £100 to insure a car that is cheaper insurance. Cancelled my policy for them to charge £150 anyway. Joke of a company.”

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Posted 6 years ago

“NEVER EVER USE PREMIUM CHOICE. Awful customer service. Want to help you straight away if you're a potential new customer. But once you are a customer - they don't care at all!!! I actually want to add a named driver to my policy - so I WANT TO GIVE THEM MORE MONEY. But they don't give you the time of day. Will never EVER use them again. RUDE AND UNHELPFUL.”

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Posted 6 years ago

Premium Choice is rated 2.0 based on 111 reviews