Anonymous
Bought a car insurance policy from Premier Choice on 08.08.17 at 8pm, I then cancelled the policy on 10.08.17 as my existing insurer had contacted to advise they could provide discount cheaper than this policy I had bought. I called Premium Choice on 10.08.17 at 10am to cancel the policy that I had arranged through them to start on the 12.08.17 at Midnight. I noticed that on the 09.08.17 Premium Choice had already collected my first month's premium. Upon calling today to cancel, I've been told that they charge £50 to cancel a policy and therefore I will receive a proportionate refund of £10! They've charged £50 admin fee to cancel a policy that hadn't even started - it was bought on the 8th to then come into force on the 12th. £50 admin cancellation fee for a policy that hasn't even started - shame they couldn't be as quick as sending me my policy documents as they were taking my money. ALL POLICIES HAVE A COOLING OFF PERIOD - THIS ONE IS 14 DAYS, YET, IF YOU'RE WITHIN THE COOLING OFF PERIOD, THEY'LL STILL CHARGE YOU. The reviews on the internet for this company read for themselves, i'm annoyed this company has profited at my expense/ mistake of ever considering them, but quite frankly, if this is how they treat customers now, what on earth must one expect when making a claim? AVOID, AVOID, AVOID!!
6 years ago
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Premium Choice has a 2.0 average rating from 111 reviews

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