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LV= Reviews

3.0 Rating 281 Reviews

50 %

of reviewers recommend LV=

Company Reviews

3.0

Based on 281 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

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Email:

nick.joy@lv.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I tried to set up insurance and they quote they gave me changed within minuets and the reason they gave me was becuase I wanted insurance today if I wanted to wait a week then it would go down, even though in my quote i put for my insurance to start today.”

Posted 5 years ago

Hi Bethany. Thanks for your review, I am sorry to hear about the troubles you had with your quote. If you’d like us to take a look at your quote to confirm any details, please email me your details to LVCares@LV.com and we can do so. Many thanks, Nick

Posted 5 years ago

“Cheap car insurance in their on website rather than quoted in comparison websites.”

Posted 5 years ago

“I have 3 policies in total with this company. 2 for my own cars and 1 for my wifes car (which is registered in my name, remember that bit) My son is going travelling and is leaving his car with me as he is not sure how long he is going to be away I wanted to insure the car in my name to keep everything legal and enabling me to regularly run the car so it is not sat still for the time he is away. I did think this would be a simple request but the service I received was border line incompetent and I will not be renewing with this company. The adviser on the phone asked me several questions repeatedly and just didn't seem to understand what I wanted, the impression she gave was that she did not want the business which I found crazy in the current economic climate and just wanted to get me off the phone! She put me on hold for several minutes and came back to me to advise I could not insure the car as I was not the registered keeper? I queried this as my wife's car is registered to me but she has an insurance policy with LV in her name. I was told I couldn't do it and I would have to transfer the car in to my name for insurance on the vehicle! So when my son returns I would have to transfer it back into his name which would register and extra 2 keepers on the vehicle! Absolutely shocking service and would not recommend to anyone, this was not what I was expecting having 3 policies with this company. I strongly advise you use another insurer.”

Posted 5 years ago

Hi Chris. Thanks for your review, I’m sorry that you were unhappy with our response to your question here. If you’d like me to take a second look at this to see if it would be possible for us to offer cover, please email me your details to LVCares@LV.com Many thank, Nick

Posted 5 years ago

“Not as cheap as shown on confused.com. hidden extras put prices higher rather than saving”

Posted 5 years ago

Hi Saghir, Thank you for your review. The comparison sites give a basic price for initial comparison purposes. When you click through to our website, you can then pick and choose which extras (if any) you’d like to include. We do this so our customers can tailor their policies and don’t pay for cover they don’t need. If you’d like to discuss this in more detail, please don’t hesitate to email us at lvcares@lv.com. Regards, Nick

Posted 5 years ago

“Our house in London was burgled on 23 February 2018. The property and the contents of the house is insured by LV= . The incident was reported to the police and to the insurance company. After nearly a year after the burglary LV= has not paid us any compensation. The LV= confirmed that we fulfilled all our obligations and duties in accordance with the insurance policy and even send us £100 cheque as a compensation for the delay that we had not accepted. The only explanations for the delay were that the company needs more time, the lost adjuster was on holiday, etc. Every time we are calling them the members of stuff promising to investigate a matter and to give us a call back that they are never doing. Last official letter from the LV= was sent to us on 06 July 2018 with the advice to refer our complaint to the Financial Ombudsman Service. Since that we had not heard from them till this January when we received a letter from LV= with the home insurance renewal in which they increased their price nearly twice. Do you think all this is fair? We have a strong feeling that we had been robbed twice, initially by the thefts, then by LV= :-((((”

Posted 5 years ago

Hi Nick, We're sorry to read of your dissatisfaction with our claims service. If you'd like us to look into this for you, please can you email us your details to LVCares@LV.com. Regards, Nick

Posted 5 years ago

“I didn’t really have a problem until I had to contact them, I cancelled a policy mid-term and they gave me a small refund, however when they told me they will refund me I told them the account I paid them with was closed so I wouldn’t receive it. Any normal person would probably try to get the refund to me some other way (cheque) Not LV they told me they must send it to my closed account even though I cannot access it and it will only bounce back to them. This meant I had to call my bank to find the payment, so I called the bank unfortunately they couldn’t help over the phone, so I had to go into my branch who then said LV are making things hard and all they could do is bounce it back to them. I called LV who told me it will now take 2 weeks to bounce back. Then they told me I need to call every day for two weeks to check its back with them. It takes 20 mins to get through to them and when you speak to someone they are quite awful. Now they insisted on this because of money laundering regulations, the refund is £130 it is a joke they said they must do this?? Now I have checked the regulation and it recommends taking extra care refunding people however it only applies to high sums. And high-risk transactions say I wanted the refund into a bank in Africa or Columbia. LV have zero common sense I would never recommend them their customer service is very poor. If they can get out of helping you, they will, and they tend to talk over you on the phone very rude.”

Posted 5 years ago

Hi , we're sorry to read of your experience. If you'd like us to look into this for you, please can you email us your details to LVCares@LV.com. Regards, Nick

Posted 5 years ago

“Avoid. Useless thieving insurance provider”

Posted 5 years ago

“I unfortunately had my car stolen on 1st December 2018. Fortunately I was insured with LV. I received payment today, which considering the time of year was more than acceptable. Their offer was fair and they have exceeded my expectations thoughout. Five stars from me. 👍”

Posted 5 years ago

“Bad Insurance, don't worth it at all..... I have waited two months for the final answer of the claim (flight cancellation + flight delay). Clear evidence available but LV did not want to the full responsability. Really not acceptable, I would definitely not recommend it.....”

Posted 5 years ago

“Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour match (car 2 years old). Paintwork horrendous having already chipped. Taken vehicle to Burrows for inspection. LV sent out their own person to do the inspection. Only authorising 2 door seals. Says paint work satisfactory?! Clearly not when the claims advisor says on the phone that customer relations have seen the photos and will put me in a position as per before the accident. Three days later your telling me your not responsible for anything other than 2 door seals. Over promise and under deliver. Good job calls are recorded! What are you going to do about the warranty issue now. The car is on finance and the dealership won’t take the car back in that state! Avoid LV and the cowboys who carried out the repairs - Just Car Clinic. Will be taking the matter to FOS.”

Posted 5 years ago

“Added another vehicle to an existing policy in September 2018. Hit by 3rd party who have admitted liability (drivers door hit). Car sent to their approved repairer. Car has come back now with no warranty because they have sprayed the wing to colour match (car 2 years old). Paintwork horrendous having already chipped. Taken vehicle to Burrows for inspection. LV sent out their own person to do the inspection. Only authorising 2 door seals. Says paint work satisfactory?! Clearly not when the claims advisor says on the phone that customer relations have seen the photos and will put me in a position as per before the accident. Three days later your telling me your not responsible for anything other than 2 door seals. Over promise and under deliver. Good job calls are recorded! What are you going to do about the warranty issue now. The car is on finance and the dealership won’t take the car back in that state! Avoid LV and the cowboys who carried out the repairs - Just Car Clinic. Will be taking the matter to FOS.”

Posted 5 years ago

“Used there approved garage motofix Exeter. Low hourly rates which they agree to =low quality job . 12 garage s later not one will quote to rectify my van . Avoid lv and motofix at all costs”

Posted 5 years ago

“Tried to make a claim for rain damage during some *VERY* heavy rain I was told that because their records showed it hadn't rained "enough" during that day, that they wouldn't honor my claim, even though the torrential downpour made local news! Another disgraceful company that will always do their best to avoid paying out The lady answering the claims call was also exceptionally rude and patronizing. AVOID”

Posted 5 years ago

“Been with LV now for 3 years, and they they have always been willing to discuss any price rises with me on renewal. If I have gone online and got new quotes on the comparison sites, they have always matched or beaten it after discussion with a representative. These renewal quotes sent out seem to be computer generated, and seem to be well loaded in price. I just talk to them, and they have always been polite and helpful. Thank you.”

Posted 5 years ago

““I have been with lv for decades , with multiply products and a loyal customer but becided to switch after the following Last year I forgot to renew my house insurance with lV and then contacted lv to see if I could renew but luckily it was late and then found out that the new quote was a lot less then then renewal price, as I was considered a new customer. This month I found I could get my car insurance from Churchill and save £160.00 . So much for loyalty. I will be looking to move my other products. you only seem to allow people to review after buying your products by a invitation link to reevoo; and do not seem to allow customers/clients leaving LV to give reviews as why they are leaving? Why not have reevoo also sending invitations to ask why your customers/clients have left and showing this on your site?”

Posted 5 years ago

“I have just spoken to a lovely lady called Grace at the Bristol office of LV. I have changed my car so had to inform LV of the change of manufacture and registration number. Everything was dealt with perfectly by Grace in very quick time and I was surprised to find that I was also entitled to a small refund. I would have no hesitation in recommending LV to friends and family. Great stuff and thanks again to Grace and the LV team.”

Posted 5 years ago

“We were customers of LV for 10+ years. They have been (or so we thought) a good insurer & worth the higher premiums or so we thought & warranted our loyalty; we had car, travel & household insurance with them. Thankfully we only "needed" them twice during that time. 6 years ago following a 50/50 in a car park where no damage was caused but the third party tried to claim. Our experience with LV was excellent. Weekly updates via telephone & they fought the claim with our photographic evidence. Then in June this year. They're a different company!! There was a total lack of customer service. Advised us to consider paying our own repairs as the other driver wasn't claiming... Well why have insurance then?! Stated from the start they'd probably settle 50/50 because the other insurer was Admiral?? What does that have to do with it...perhaps LV have to work a little harder? Absolute minimal contact AFTER we chased them for updates & finally THEY settled 50/50 which from the get go we said we'd challenge. Despite photographic evidence, damage which couldn't have been caused if we'd hit the third party as they claimed & the third party leaving the scene so I had to involve the Police. Very disappointed with LV's miserable performance. We've now moved to Churchill & reduced our insurance by a third!”

Posted 5 years ago

We’re sorry to read of your disappointment with the outcome of your claim. If you’d like us to look further into the matter, please email us your details to LVCares@LV.com. Thank you. Nick

Posted 5 years ago

“My wife was recently hit from behing in traffic while waiting in a queue at a roundabout! she is insured with LV for fully comprehensive and so was the person who ran into her! HOWEVER! it has been more than a week now since the accident and although she has a hire car from enterprise car hire she has not had any plans to repair carried out by LV and they are saying that due to her car being T reg it is not woth repairing anyway?? WELL LV it is worth it to my wife and she wants it put back as it was before it was hit!! NO chassis damage was done only panels/bplastic bumper etc how come they take her money for insurance cover then say its not worth repairing when damaged?? this conpany has the worst customer relations I have ever encountered and will NEVER use them again EVER.”

Posted 5 years ago

Dear Mr Summers, we’re sorry to read of your wife’s disappointment with our claims team. If you’d like us to look further into the matter, please could you ask your wife to email us her details to LVCares@LV.com. Thank you. Nick

Posted 5 years ago

“My neighbors car rolled down his drive mounted the curb opposite and hit my brick wall. I have been in discussion for some time with a so called manager who wouldn’t accept the three quotes I provided at there request. The lady in question only offered half the amount needed to replace my wall with like for like. At no point was her offer backed up with any legitimate knowledge of prices. Eventually I was offered a price that was nearer to what is the lowest priced quote. I was sent a price list which isn’t correct for individual items. This didn’t allow for delivery. Price of skip was also incorrect. This has been ongoing since the third week in July. Lv are a nightmare. Thankfully they aren’t my insurance company.”

Posted 5 years ago

We’re sorry to read of your issues with the management of your claim. If you’d like us to look further into the matter, please email us your details to LVCares@LV.com. Thank you. Nick

Posted 5 years ago

“Their recovery agent did loads of damage to my car and LV are trying every trick in the book to weezle out of paying up.”

Posted 5 years ago

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LV= is rated 3.0 based on 281 reviews