Our house in London was burgled on 23 February 2018. The property and the contents of the house is insured by LV= . The incident was reported to the police and to the insurance company. After nearly a year after the burglary LV= has not paid us any compensation. The LV= confirmed that we fulfilled all our obligations and duties in accordance with the insurance policy and even send us £100 cheque as a compensation for the delay that we had not accepted. The only explanations for the delay were that the company needs more time, the lost adjuster was on holiday, etc. Every time we are calling them the members of stuff promising to investigate a matter and to give us a call back that they are never doing. Last official letter from the LV= was sent to us on 06 July 2018 with the advice to refer our complaint to the Financial Ombudsman Service. Since that we had not heard from them till this January when we received a letter from LV= with the home insurance renewal in which they increased their price nearly twice. Do you think all this is fair? We have a strong feeling that we had been robbed twice, initially by the thefts, then by LV= :-((((