Carole Nash Reviews

1.7 Rating 338 Reviews
15 %
of reviewers recommend Carole Nash
1.7
Based on 338 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult

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Carole Nash 1 star review on 18th October 2021
Max Harris
Carole Nash 1 star review on 21st August 2021
Craig
Carole Nash 1 star review on 23rd October 2020
Joe Bloggs
Carole Nash 1 star review on 8th July 2020
Andrew P KIRK
Anonymous
Anonymous  // 01/01/2019
£53 CHARGE TO CHANGE ADDRESS WHICH IS 1 MILE AWAY - WILL NOT BE RENEWING WITH THESE - RIP OFF
Helpful Report
Posted 6 months ago
I had a no fault road traffic accident on 28th April 2023. I still haven't paid the £1,800 damage to my car. I complained and was told my complaint was 'Unjustified' as all they can do is keep chasing the other party's insurance for the money. It's been 6 months now. I've never used Carol Nash for insurance before and needless to say I wouldn't ever use them again.
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Posted 6 months ago
Stay away from them. £96 they wanted for me to leave because I had a better deal with other insurance. They wanted to charge me triple of the price. I will never use them again.
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Posted 6 months ago
Telephones operator disinterested in my conversation about an improvement to my renewal of motor insurance. Take it or leave it. He is not fit for the job. Ive had a better quote. by £20. It would usually not bother me but his attitude was so bad i will move insurer.
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Posted 6 months ago
Had been with Carole Nash for over 20 years. Always a excellent company to deal with until the last couple of years when they mixed up my sons motorcycle insurance with my own and they ended up cancelling my policy when I hadn't even spoken to them. Telephoned a advisor who I found difficult to understand but kept saying I had cancelled it. It took many phone calls to people who I found hard to understand. Eventually they checked their records and finally agreed I was correct INFURIATING TO SAY THE LEAST. Then this year wanted to add a new motorcycle onto my existing bike creating a multibike policy only to be told that that wasn't possible as none if their panel of insurance companies would insure me. I requested to cancel my policy as I would find insurance elsewhere. This then involved being bounced from one advisor to another all difficult to understand and a very crackly phone line. My anger and frustration was through the roof, but eventually it was cancelled. Immediately contacted DEVITT INSURANCE spoke with a very easy to understand gentleman who guided me through all the questions and found me a suitable multibike policy for an incredible price. No drama no holding for ever and a crystal clear phone line.
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Posted 7 months ago
Very unimpressed and insulted.. Hurt in a motorcycle accident that wasn't my fault and got nothing but abuse bullying delays and incompetence. It's still ongoing almost 4 months later and not even a phone call.. Very suspect company. 4Th dimension are bordering on illegal activities
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Posted 7 months ago
On the phone for almost 2 hours trying to change policy over for a new bike. Told I was to be given a cheaper quote but turned out more expensive. On hold to numerous people abroad who did not have sufficient knowledge to deal with this. Awful service and cancelled my insurance. Don’t touch them
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Posted 7 months ago
Had a bad day trying to sort out car insurance , decided to go on Carole Nash website and the staff were very helpful very efficient
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Posted 7 months ago
Been with Carole Nash for 20 years - with a lot of bikes on my policy over the years (some 59) but i have noticed there service is slipping - on hold for 15 minutes for every change- and one bike was insured in march 23 - but after receiving a letter n June from Dvla telling me and fining me for for bike not being insured- as they forgot to put it on the MID base - i called to ask why and they put a complaint forward but at the end of august still no news and I’m stuck with the fine now ???? Very shoddy and i wont be renewing this policy for sure - such. Shame when they use to be so good
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Posted 7 months ago
1 start was too much for this company. The hours Iv wasted trying to deal with these clowns! I’m cancelling my policy with them now. Don’t bother to waste your time.
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Posted 8 months ago
Signed up with them as need cheap car insurance. Had to cancel policy couple of months in. Was charged £130 for cancellation fee and administration fee. Paid over phone. They contacted me recently to ask for more money saying i have not settled a final amount. Luckily somebody helped me sort this, after a battle, as it's was their error. I wouldn't recommend this company.
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Posted 8 months ago
Very bad company stealing money from my account when the policy was cancelled weeks ago bunch of crooks
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Posted 8 months ago
Rubbish, call centres are abroad with limited knowledge and the language barrier is terrible. can't blame them, blame Carole Nash for employing cheap labour for bigger profits.
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Posted 8 months ago
Since my initial car insurance purchase from CN I've turned 75 and my wife (2nd driver) has died. I used the online chat to tell the company of my change of circumstances ahead of the 1 month renewal lead time so that they could factor this into their calculations. Today's quote shows a 60% premium increase with no heed paid to the changes I notified, NCB cover and all discounts stripped away. So it's back to those ****** meercats for me today!
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Posted 8 months ago
I can only iterate all the other reviews: hidden charges, very poor communication, rude customer service. Do yourself a favor and stay away.
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Posted 8 months ago
Could not cancel automatic car insurance renewal on line, phoned call centre. Call taker had poor English but said she would cancel automatic renewal. A week later they took money out of my account for another year’s insurance. Phone the call centre again and explained that I had not wanted automatic renewal. The call taker was very rude. I have to now wait up to 2 weeks for the money to be refunded to my account.
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Posted 9 months ago
Fully agree with other reviewers re terrible service and very poor call centre. After many years I have ditched them and used another broker who provide a personal service.
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Posted 9 months ago
The most disorganized rip off organization I have ever ever dealt with in my 30yrs of driving and riding! Will never use again and will advise every biker I know to not go anywhere near them! Absolute joke! I am soooooo annoyed!
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Posted 9 months ago
Had many years with carol Nash, but noticed 2022 something badly wrong, kept on phone for 54 mins getting nowhere, staff all seem to be working from home with little or no care, one had a heavy cold, another kept dissapearing to another caller, then finally last week a call centre in far east with an offive background tape playing so loud could not understand anything they said....Big joke....going to another company when insurance due this oct 23
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Posted 9 months ago
Been with Carol Nash for 3 years now,, phoned them to renew for the 4th year ,,had a few queries ,,about the policy ,wich the person wasn't really interested in so they hung up ,this happened twice ,goodbye carol Nash....hello FOOTMAN JAMES lovely telesales person .
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Posted 9 months ago
Carole Nash is rated 1.7 based on 338 reviews