Been with Carole Nash for 20 years - with a lot of bikes on my policy over the years (some 59) but i have noticed there service is slipping - on hold for 15 minutes for every change- and one bike was insured in march 23 - but after receiving a letter n June from Dvla telling me and fining me for for bike not being insured- as they forgot to put it on the MID base - i called to ask why and they put a complaint forward but at the end of august still no news and I’m stuck with the fine now ???? Very shoddy and i wont be renewing this policy for sure - such. Shame when they use to be so good