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AXA Insurance Reviews

2.4 Rating 1,055 Reviews

36 %

of reviewers recommend AXA Insurance

Company Reviews

2.4

Based on 1,055 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 26th October 2022

AXA Insurance 1 star review on 4th October 2022

AXA Insurance 1 star review on 14th March 2022

AXA Insurance 1 star review on 19th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What reviews are other sites using? Their customer service is a disaster. I've tried several times to file a MEDICAL claim. I sent all the information that their site says that I need to include. Their response? 'Thanks for inquiring about travel cancellations. Here are the forms you need to fill out.' WHAT!? I have now spent 3 hours waiting in their queue to speak to a representative. I would not recommend AXA...”

Posted 2 years ago

“Still waiting for my rewards on two policies”

Posted 2 years ago

“The online web site was very easy to follow and the level of cover was really good.”

Posted 2 years ago

“Cheapest and very easy”

Posted 2 years ago

“Still waiting over a year for our sons’ outpatient care invoices to be repaid as meant to be covered by the comprehensive family policy. Very frustrating and strongly recommend other families to use other insurance company offering more coordinated customer services. Both Generali and UNIQA offering 3 months free cover for example.”

Posted 2 years ago

“I took policy in November 2021 and they were supposed to give a voucher for engine oil with total. It's been 3 months and I have not received it, after several emails and calls now they are giving a voucher which can be claimed in Dubai Ajman Sharjah. I'm from Abu Dhabi and being a capital they don't have any outlet for this in Abu Dhabi. Even the given outlets are havi5no information about their voucher. Very lame support and unprofessional approach. I will not consider axa for insurance in future.”

Posted 2 years ago

“Impossible to contact the customer support to open a claim. I spent more than 4 hours on the phone in the last week waiting, and no one picks up. I'm going to cancel the policy”

Posted 2 years ago

“*Absolute trash* STAY AWAY!! I have open claims for almost 3 months with this insurer. They haven't even looked into the claim, but the status page says "We will contact you within the next 5 working days." for last 3 months. I have had NO call, email or any contact from them. I have tried to call their so called "helpline" numerous times and waited listening to "how advisors are helping other callers" for over 2 hours at times, but never had a response. Shockingly bad, as if the company doesnt even exist! But I have paid insurance premium though my bank for years!”

Posted 2 years ago

“I was with them because of their good name, although hardly the cheapest. I had made a claim (after 15 years) and following that they refused to renew my insurance. It was the only thing that had changed in my circumstances in the year, and were the only insurer that would not quote me. They also refused to give me a reason. So happy to take your money, till they have to do their part. Fair weather friends indeed”

Posted 2 years ago

“I paid 4000 aed for health insurance for one year. I tried to use the insurance twice when I went to a doctor for check ups and both times they rejected the requests from the doctor for reasons that don't make sense. Never again, won't renew.”

Posted 2 years ago

“I find them to easily to dealing with them and good dealing with my insurance with them AXA insurance. Thankyou”

Posted 2 years ago

“My brother has been waiting 7 months after his car got hit on a roundabout by a bus. He suffered injuries and also his mental health has suffered from this accident as he is reminded of it every day as he has to ring this company every other day and no one will take the time to talk to him and help him. His car has been sent to 3 garages and still can’t be fixed. The company had spoken to him terrible on the phone really rude. He just wants his car back or money to get a new one. His car was like brand new before the accident and every time they give it back they can’t get it back to the value it was before the crash. It will take him to actually get a solicitor to sort it as they won’t help in anyway! Absolutely disgusting don’t insure with this company.”

Posted 2 years ago

“They are not of help at all. If you have a problem they just find a way to make it sound like it was your fault so they can run from their obligation from you. I missed my flight for a serious reason and I already checked in for that flight. When I missed my flight, I have to book a hotel at 12midnight and spent a lot of money on that including my food. But all they tell me is that missed flight insurance is just for accidents or illness. So they want me to be on accident first and be ill first? But if I had those accidents and illnesses, they will require A LOT of requirements and proof before they refund or give help. There are more serious reasons aside from that so the fact that we missed our flight and paid for this fuc**** insurance, then they should at least give a help. But zero help. Zero concern. I should give a zero rating for this. I will not recommend this insurance to my family and friends anymore So disappointed. Instead, I will recommend this as bad insurance to go. Karma will go your way AXA and your company will be bankrupted because you are theft to the people! Remember this.”

Posted 2 years ago

“It is the worst insurance company I ever dealt with. We bought an insurance plan, but unfortunately our vacation was cancelled, because of our outgoing flights being cancelled by airlines. Axa denied our claim stating we were unable to go on your trip due to travel restrictions for unvaccinated travelers. That is not the main reason why we didn’t go. MAIN reason was because our flight TO Brazil was cancelled meaning we could not go and hence would not be able to make our flight back for which we made a claim. That should be covered under trip interruption, but axa is not helpful and we are $3k out of pocket having useless insurance! DO NOT BUY you are throwing money away, again do not buy anything from them!”

Posted 2 years ago

“Shocking lies, deceit, manipulation, and theft I once had a great deal of respect for AXA but not anymore, ripped me off for the first and last time, buyer beware, if you have let them steal your money using the auto renewal you will be totally unware of it, they will not inform you or send you any documents, and if you do catch them out you'll end up with half the premium they stole from you back, customer service liars, tried to manipulate me but caught them out told me they couldn't contact my previous insurer gave a form but it's industry standard, when my old insurer said they don't do it like i was pawed off like go away, i badgered them and then they asked for peermission to contact my old insurer with out the form, so they lied on purpose, they said that they could accept the last three policies from them as proof and implied that i could manipulate them before i sent them over like a common criminal, although i sent them forwarded the original emails direct that i had from my old insurance company and it wasn't enough, so they stole my money without me knowing or being notified until the year was up for renewal, and then tried to get rid of me with nothing and then have now gave me £38 back which i haven't yet recieved totally immoral, crooked, decitful. this review will no doubt get burried under fake reviews it's how they silence the truth of the they do to customers, good luck, but remember not allow auto renew,OR you get screwed and what would be the point when you can get a decent and cheaper quote on compare the market.. Yes, you ripped me off instead of doing the decent thing, you also messed about with the refund, i was rold by one guy i would get my full refund and then onlt got half of it, i have these conversation recorded to my phone, YOU AUTO RENEWED MY INSURANCE AND SENT NO DOCUMENTS SO I WAS TOTALLY UNAWARE, I ONLY FOUND AT AT THE RENEWAL STAGE, TRICKSTERS CON MEN PARASITES.”

Posted 2 years ago

“Awful and conete frauds they are interested in your mo ey and that it it and God help you if you have an accident that was not your fault...they are corrupt will do anything and everything to ensure you get the least possible compensation or worst still accuse you of breaking contract so they dont pay any of your legal costs....will be taking them to the FOB and I silence governing g bodies as they seem to believe they are authorised sharks and get away with it.....please to all those who have been illegally let down by AXA PLEASE PLEASE take it further as they need to be stopped!!!!”

Posted 2 years ago

“Rang to get a quote, because I spend 4 days in Belfast for University they refused to put down my parents address in country as my main address, which is on all my documentation and correspondence . As a student the address I share in a house with 4 others is temporary and I am only there from Monday to Thursday. Pity she just lost 3 more potential customers I know who were interested in getting a quote. Her attitude needs to change.”

Posted 2 years ago

“If I could give less than one star I would - impossible to get in touch with them, they approve claims and then refuse to pay the invoices even though they've already given you an authorisation code before, the worst insurance ever”

Posted 2 years ago

“I had a very good experience with AXA all the nessesery things you can do it online which is easy and quick”

Posted 2 years ago

“Worst service ever.”

Posted 2 years ago

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AXA Insurance is rated 2.4 based on 1,055 reviews