“Order number 1007135857 - The Warwick Carlisle- this was the worst food I have ever tried to eat, intact it went to the bin, I called them 3 times to find out where my food was, when it arrived it was as if it was re heated food. When I called back my number was blocked.”
“Absolutely awful customer service!! My very first order and my last and I will discourage people from ordering with them as I have a large circle of friends who love movie, furry nights, themed nights etc I will advise them not to bother using #foodhub.
Lies and insults you'll get in abundance
To be fair to the restaurant after waiting 2.5 hours I got my money back and a cold pizza but #foodhub took no responsibility and best they could offer having waited and had to argue for nearly an hour to get them to contact the restaurant for my money back and cancel the order was a cold pizza and an offer of £3 and the excuse that in busy periods (erm 3pm on a Tuesday) there may be delays 🤣🤣🤣.....really????
From start to finish the whole first time order was terrible and their customer service team don't know the meaning of what goodwill means.
If you want a good service and a company who values custom then don't look to #foodhub better stick with other companies that seem to value customers”
“Useless customer service. Useless website. Takes money for a closed restaurant !
Voucher didnt work ! Never again !
Will never deal with foodhub again or any restaurant that use them.
They took money for a restaurant that was CLOSED ! Took 2 weeks to get the money back.
A £5 voucher was issued for an evening with no food and losing £45 for 2 weeks. Should have just ignored it. It didnt work and only subtracted £3 from an order. The new order was COLD FOOD.
Giving food hub a second chance was a big mistake.
Customer service couldn't even refund the £2 extra that was spent.
We will never use foodhub or any restaurant that uses them. Have compiled a list of places to avoid.”
“Wtf Is this company they keep taking £29.90 outta my account even though my bank put a stop on my card and issued me a new card… who the fk are they and how they got my card details….”
“The worst customer service ever from food hub. Not worth your time. Just eat is better.
Datman fee was £300
Yet again the worst customer service from them too. They don’t pay you on time either.
Not good if you have invoices to pay too.”
“Shocking company and all there sales team are scammers avoid using them as a business. They signed my takeout up to use there service and when it came to giving me the money for my orders kept sending me to a company called datman. they kept saying we have charges off £300 on account which was never mentioned. when it come to signing me up They would call every hour when it came to paying up no call back. I should've stuck to my instinct there a company who rob little businesses jokers”
“Everytime I order from your application the restaurants are " too busy " and don't accept my orders this even in a weekday the first time I tried to order a pizza in rugby the restaurant called mighty pizza didn't even exist because just recently, I went and walked there after and I didn't get a refund at all.
yet another business is trading from there and told me they don't exist yet they're still trading from the app at the same time how is that?? Scammers and false companies foodhub works with sort the app and fake/non existent businesses out...”
“It is so fat behind the other platforms. Had cold food delivered, poor quality food sent which I sent pictire off yet I was made to wait 5 minutes before a response to agents 1st message. I left food hub ages ago. I now know why.”
“I have had no problems with Foodhub itself, it’s the money processing cowboy company called (DATMAN) that is a big problem, constantly delaying paying my weekly takings, and not trusted at all by my customers, so I am losing customers.
I have cut my dealings with food Hub because of DATMAN.”
“Rubbish app! My order came two hours late from HFC when i ask for help was told to contact directly i mean wth! Whats the point me ordering from foodhub!! I have never had any problem with just eat or ubar! Must avoid! Rubbish app!”
“Please, don’t use them if you want to order food with delivery. They charge you (plus delivery commission) and then cancel the order due to the distance!? They don’t have the option to check the address first but takes the money straight away!! Aah, the refund is on the way in FIVE working days!? Nice work guys! 🤦🏼♀️”
“This is a small business and when the company approached to me, I was clear that i did not need it, however they insist and i get it but in the same day when the notify that I was approved, I canceled by email due a personal issues, after 2 months I have been receiving charges in my account every two weeks and I NEVER have used the platform and never i gave my business information, many emails i sent requesting to stop charging and refund the money and nobody answer me
How serious could be?”
“Never ever ordering from food hub again and will make sure everyone knows not to. I’m absolutely disgusted with the service from food hub and the restaurant. I have been denied a full refund from food hub and told to go and speak to the restaurant! A restaurant company that has shouted at me down the phone when they hadn’t provided the food I had paid for, it took nearly 2 and a half hours to come. I also had to direct the driver just to get my order! I didn’t even want the food when it came. Oh of course when it did come it was cold! (If I could select no stars I would) it ruined my evening I’m disgusted in how I have been treated”
“Any food company don’t do it business with Foodhub because fraud company because the company is not paying my money over £1000 pound foodhub company not responsibility company please please don’t do it business with them”
“Thieves and charlatans. Reckon they can't give refunds for items not received. So essentially taking money for goods not supplied and therefore thieves. Won't let you make a complaint either so just sweep the whole thing under the rug. Avoid like the plague. Robbing fucks.”
“I ordered a take away for delivery online and was advised 45 minutes for delivery, via their website. This was with Pizza Bites, based in Plymouth. I paid online too. After 25 minutes the order was acknowledged but I never received it!! I had to query this on the online chat to find they were closed. 1 hour 15 minutes later no food and no refund! Now had an email advising refund requested and will take 5 working days! Absolute joke. Really disappointed. This is poor service and I won't be using their services again.”
“Writing this review as a business partner. Cannot trust Foodhub as they deliberately change the ordering link from my business profile diverting the customers to go to foodhub. They also keep changing other details from my profile. Very annoying and can’t trust them. I wouldn’t recommend them.”
“Very much disappointing,Poor service. As a business owner I was rip-off really and until now they have kept my business website running as hungry homme and no one is making orders simply because I have closed my store and causing Chaos with my customers.”
