EO Charging Reviews

Name: EO Charging
Address: EO Charging, Tomo House, Stowmarket, Suffolk
Rating: 4.39

4.4 Rating 1,196 Reviews

84 %

of reviewers recommend EO Charging

Company Reviews

Questions

Metrics

4.4

Based on 1,196 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

+44 (0)333 77 20383

Email:

hello@eocharging.com

Location:

EO Charging,
Tomo House,
Stowmarket
Suffolk
IP14 5AY

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EO Charging 5 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Main requirement was a home charging unit that looked small and not too noticeable on the front of the house. The EO Mini was the only one we found that fitted the bill. Especially as it came in grey. Worked perfectly for almost a year until we hit a problem which meant it wouldn’t charge. The unit was replaced promptly without charge thanks to the excellent support from the EO team.”

Helpful Report

Posted 5 years ago

“Had the Mini pro 3 untethered installed despite me ordering a tethered one. Got my EV 1 week ago now and not been able to charge the car at home. Unit says it will start charging when cable is plugged in (it is plugged in) so the car isn’t get any charge what so ever. I have tried different cables and none of them work on my home charger yet I can charge my car at other peoples houses and use rapid chargers at the roadside so process of elimination points to the EO mini pro charger at fault. I submitted an online form 1 week ago and have heard nothing since. I’d normally say very poor customer service but the fact that it is none existent makes its difficult to rate it poor.”

Helpful Report

Posted 4 days ago

“Dreadful customer service No longer take phone calls Do not answers emails The dreaded autobot is like the merry go round For a charger still under warranty Do not use this company”

Helpful Report

Posted 5 days ago

“After my first charger was an out of box failure I received a second in record time however this one would not connect to WiFi. I did find an over voltage issue at my property which has been rectified but I must add that National Grid felt that the 240 to 153Volts fluctuation was acceptable but they changed it any way. They did also add that other manufacturers have been known to adjust the tolerance of the box if required. Since the adjustment my charger no longer trip however the WiFi issue still remain!! The last call that was answered, I asked them what the next steps would be to correct my situation and I was told that I would receive an email.. this was now 2 weeks ago and every time I call the message informs me that they can’t take the call and I should email.. guess what… I’ve done this twice since then and had an automated response initially but now complete silence.. I can’t find a number to call and my emails remain un answered. Consequently, I have an EO charger on my wall which I can’t program so I am left with a permanent charge point that anybody can drop onto. I’ve had to program the car to only accept charge between certain hours. Anybody have any idea what I should do next? I will be taking this further for sure!”

Helpful Report

Posted 1 week ago

“The unit is 4-5 months old and constantly fails to charge when scheduled to overnight. It also constantly needs rebooting. (at least 2-3 times per week) Have been talking to/emailing Customer service for over a week now and ever since they "changed some settings" the unit doesn't charge at all anymore. Don't buy a mini-pro3 if you actually need to charge your car”

Helpful Report

Posted 2 weeks ago

“Would give 0 if I could. Ripped me off in Swan Street, Coventry. Charger connected and went green. Returned 3 hours later and had 0.01kw/h for £6. Thought a refund would be simple but No! Apparently it's the fault of Coventry City Council?! Then they have the cheek to try and take £25 from my bank.”

Helpful Report

Posted 2 months ago

Thank you for the review. Our Escalation Team will be in touch soon. EO Charging

Posted 2 months ago

“EO have withdrawn all support for the first generation charger. This removes its smart capability and makes it essentially a dumb plug. I accept that updates may stop after a time (not that there have actually been any) but removing functionality is utterly unacceptable. I bought it as a smart charger and the uk government subsidised it on that basis. I suspect this will be the pattern for the future. Their answer when people complain seems to be to ask them to pay them £750 for a new one. Talk about adding insult to injury. Shocking behavior and definitely a company to avoid at all costs.”

Helpful Report

Posted 3 months ago

“A Good charger , but connection problems have always been an issue with the unit since installation 2021. Had a type 1 tethered cable. In hindsight, it should’ve been is a type two socket. As ev upgrade to type 2 car mean replacement charger now required and company is slow in providing a replacement cost.”

Helpful Report

Posted 5 months ago

“Just going around in circles trying to get my charger to work. Contacting the company takes some degree of patience. None of the apps want to work, that’s if Safari can find them. Am going to buy another that works. This time will pay closer attention to reviews.”

Helpful Report

Posted 5 months ago

“Terrible charger, very similar experiences to Charles below. I cannot get it to charge the car at all on scheduled charging, and once it fails on that it won't charge on any other mode too. App says it's charging but it isn't actually delivering current. Only way I can get it to charge the car is to reset it at the fuse/GARO box and then it kicks into life. Absolutely appalling level of service - app hasn't changed in the 2-3 years we've had it, no firmware updates, customer support impossible to get hold of, when you get on live chat they run through long scripts which essentially are "have you plugged it in/can you unplug it and try again". I've now got close to a grand worth of a charger on my wall which is as good as having a power socket and that's about it.”

Helpful Report

Posted 7 months ago

Good morning Richard, Thank you for taking the time to leave feedback - I am sorry it has not been the best experience for you. I am aware our Support Team have been in touch and will be speaking to you again later today. Thanks for your patience, The EO Charging team

Posted 7 months ago

“We have had our EO Mini Pro 2 charger for 2.5 years and have had intermittent issues throughout. i. Car plugged in and saying it is connected but the app says the car isn't plugged in, thus the car does not charge ii. Car plugged in and app recognising that the car is connected, but then the car does not charge according to the schedule iii. Car plugged in and app recognising that the car is connected, the car charges according to the schedule but at a much lower rate meaning much less charge is delivered than expected iv. Car plugged in and app recognising that that the car is connected, but they will suddenly disconnect cutting a charge short. If lucky, they do sometimes reconnect themselves and some more charge is delivered according to the schedule v. The 'Solar PV' mode is not fit for purpose. It simply does not work. You may as well save your money on the extra installation cost and use the car's 3 pin 'granny' charger instead Several times I've woken to find the car doesn't have sufficient charge for me to either get to work at all in the morning, or not enough for me to get home as well. Now, the big problem is that the charger seems to work reliably for several months but then any of the above issues (i-iv) can occur, and when they do then they stick around for a while. Then they can if you're lucky mysteriously disappear before EO customer support actually bothers to reply (the customer service is incredibly slow to respond, 3 months waiting for a reply is so far the record - by which time the issue had somehow resolved itself). Note: immediately after the charger was installed support was very good from Dan and he worked hard to resolve the first wave of issues we had, but after that I find that the support is appallingly slow to respond. Anyway, I once again have a device that will not charge the car at all ((i) on the list above, so I'm having to use a public charger to get to work tomorrow). I cannot recommend this company or charger at all.”

Helpful Report

Posted 8 months ago

Good morning Charles, Further to my earlier message, I am aware the team have booked a site visit to investigate the issues you are experiencing. I appreciate you taking the time to leave your feedback -I am sorry it has not been the best experience for you. Thanks for your patience, The EO Charging team

Posted 7 months ago

“my EO mini pro charger is quite neat and tidy, It seems to work reasonably well, but the software app is not up to much keeps going off line. Have email messaged EO twice but part from an acknowledgment of the message I have never received a response/reply to the issues raised. So, if your looking for customer support you probably unlikely to get it. After it's installed you are 'very much on your own with this product. Almost certainly wouldn't choose this brand again”

Helpful Report

Posted 8 months ago

“Don't use this company - there are plenty of alternatives so literally no need to put yourself though the pain this lot will subject you to. Purchased the EO Mini Pro 2. Immediately experienced two technical issues: 1. Scheduled charging not working with VW ID3. 2. When scheduled charging did work it would charge at half speed. - Promised a call back by their customer service team in February 2023, no response as at 20th August 2023. - Raised an online ticket 2nd May 2023, no response as at 20th August 2023. - Chased their Twitter support channel 1st June 2023, no response as at 20th August 2023.”

Helpful Report

Posted 8 months ago

“My Mini Pro 2 installed in March 2022 and has been totally unreliable since.When I have I have been able to ever get through,the responses have been smoke & mirrors! The classic was that the fault was with the socket on the car, yes really! The charger backboard last time was showing scorch marks when a component was replaced!!! Am currently awaiting a callback from over a week ago as the charger is failing yet again. I am nearly 80 years old and this the worst product I have ever purchased with customer service to match. Do you not think that looking after your existing customers should take priority over expanding the sale of what appears in my case a product & service that seems to be neither fit for purpose rather than expanding sales outlets via Screwfix etc? An extremely unhappy Grahame.”

Helpful Report

Posted 9 months ago

“My charger melted, I contacted support and was sent a new one and the promise of an install. I have chased them multiple times and consistently been let down. The support service is difficult to contact with a poor ticketing system. I've been chasing this issue for around 6 months now. I've reached out on linked-in, on web forms and called and nothing has been done. I still have a melted charger attached to my property with no way to charge at home. Incredibly disappointed with the customer experience and would not recommend. My initial contact with them I was told the faulty unit was a known issue, so it was covered under warranty. But there was no product recall issued as they didn't know who had had the kit installed. Despite the serial number being registered with them I was surprised they took the 'lets just wait until it fails' method of customer engagement.”

Helpful Report

Posted 11 months ago

“Your customer service is appalling. As you can see I left a review here in March and I got a reply despite of all the emails I sent . Your service team told me several times that you have no staff to deal with my concern . Following my review , a replacement charger was sent to me and ressured me that a technician will come and replace the old charger with a new one . Here I am , after 3 months, still waiting for the technician,s availability!!!. The biggest mistake we did was going with Electric Ireland and they installing your charger. Now I am stuck with you guys . Several nights I had to put the alarm to get up in the middle of the night to see if the charger was working . Such a disgusting service. We will not recommend this charger to any one .”

Helpful Report

Posted 1 year ago

“Installed at work. 3 eo chargers have now failed. Their customer service is appalling. Their ability to respond to urgent issues is non existent. Even contacting the CEO doesn't help. Very low quality product and organisation. I would strongly recommend looking elsewhere. We are now looking to replace their inferior unit.”

Helpful Report

Posted 1 year ago

“Fitted last week, charging point exactly where I wanted it but will not get to try it out until June 23 Fitting route was different to my quotation request, engineer arrived without a ladder despite being a first floor flat. That said he had a positive outlook and successfully fitted the unit”

Helpful Report

Posted 1 year ago

“Their approved installer EV Domestic fitted a Mini Pro under a year ago. It only works intermittently and they have not replaced it despite promising to. This has codt us hundreds in public charging despite forking out for this expensive home charger. Avoid this company.”

Helpful Report

Posted 1 year ago

“The product itself is ok but the customer service is woeful. Trying for 10 days to contact them online and by phone. I need to change the Wi-Fi settings but there is no QR code which is needed. I’m sure it is a simple fix if you could just get in contact with them.”

Helpful Report

Posted 1 year ago

“Absolutely awful. We had our charger installed at the beginning of January and it has already broken. That was three weeks ago now. The unit has been returned to EO and we have no idea when it might be repaired or replaced. Customer service is terrible with very long waits to speak to anyone and then no-one is able to give any update on the situation. I have no idea if/when we can ecpect this situation to be resolved and it is extremely frustraiting.”

Helpful Report

Posted 1 year ago

Hello Marcus, We appreciate you taking the time to leave your feedback - we're sorry it has not been the best experience for you. Our apologies for the wait time when trying to speak to Support, this is something that is being improved as we speak and these wait times should be reducing shortly. We've been informed by the Support team that your charger has been repaired and dispatched back to you and should now be with you, ready for the installer to refit. Please rest assured one of our experts will be in touch to discuss the next steps very shortly to get you back up and running. Thanks for your patience, The EO Charging team

Posted 1 year ago

EO Charging is rated 4.4 based on 1,196 reviews