How would you rate
Emergency Drainage Ltd?
"AVOID THIS COMPANY - TERRIBLE SERVICE AND WORTHLESS GUARANTEE.
We had a blockage and agreed on the phone to pay £260 + VAT for the CCTV &
guarantee package - which was sold as being a guarantee to return to the
site if the blockage re-occurred within a set period of time.
The engineer arrived on site & was unable to get the cctv camera any
distance into the pipe. He then used the electrical saniscrew to tackle the
blockage. He passed over 18m of the saniscrew into the pipework and the
blockage eventually appeared to clear. The engineer told us that the
saniscrew would scrape and clean the sides of the pipework. He also said
that the issue was that the pipework was the wrong size.
The day after the visit, the sink began to drain slowly once more and was
soon fully blocked. When we phoned Emergency Drainage they said they could
revisit but we would have to pay the full charge of any work completed as
the issue was the wrong size pipes. Both South West Water and a plumber have
since confirmed that there is nothing at all wrong with our pipework.
A local plumber managed to clear the blockage. It was obvious that all
Emergency Drainage did was to puncture a small hole in the blockage that
allowed the water to drain temporarily.
Following phone calls and 2 unanswered emails requesting a refund we
resorted to sending a letter to their head office address. An eventual
email response stated that although the saniscrew is in fact covered by
their guarantee they only guarantee drains that are not faulty.
OUR DRAINS ARE NOT FAULTY, THERE IS NOTHING WRONG WITH OUR PIPES.
During further phone calls, an employee refused to give their name due to
'Data Protection'. We were eventually offered a £50 refund just to 'go
Reading other damning reviews of this Company I can see claiming wrong size
of faulty pipes is a scam they use to wriggle out of things.
Shocking service all round. Avoid at all cost."
"Avoid this company at all cost! When I called they promised to come on the same day but then postponed for the next day. They advertise services from 30£ on their website but when I called I was told there was a forecast of 180£ + VAT on my order form and NOBODY even looked at the problem at this point yet! They came, tried to unblock the drain but could not so left the property with the blocked drains. The engineers claimed they could not access the drains behind my dishwasher as it was built in and I will have to call builders to remove the machinbe. Then they charged me 180£ for "removal of blockage". When I told them no blockage was removed, they stated it was due to a faulty pipework layout and as engineers have "used their equipment", they would not give me a refund. They were not interested at all that the blockage was still there and just ignored my numerous calls and e-mails. I had to call out someone else who confirmed there was no problem with the pipes. They failed to realise that there were 3 airing pipes on the system which should be blocked and then the blockage could be removed with a hand pump! Also, my built in dishwasher could be removed by unscrewing 2 tiny screws. Instead of saying sorry and refunding the money, they keep insisting they have done a job worth of 180£. Worst company I have ever dealt with, unprofessional, unfair, bad in the profession they are doing, bad in dealing with complaints and and misleading in advertising. I will report them to all available groups, associations and courts as I will not let them keep 180£ for a service they have never provided. NEVER call them for ANY job, just anger and headache."
"AVOID AVOID AVOID!
Having read the reviews I went for their services to unblock my kitchen drain. Worst decision I've ever made! Firstly they gave me different quotes every time I spoke to a different person. They unblocked the drain and then overcharged me. When I rang up to ask why, they said they will review the recorded conversation and get back to me. They never did. I had to ring several times and eventually got my refund, just short of me contacting my bank.
One month later, my drains had blocked again. I called them out under their so called "12 months warrantee" to rectify the issue. The came again but this time round tried to unblock it but couldn't. Without even trying or use a 'cctv' to investigate, they just blamed it on the plumbing work under my kitchen sink was in "shambles" and left the property with my drains still blocked. The plumbing work had nothing to do with the blockage that is within the pipe further down the line. After this incident I had a professional plumber came to verify this. The plumbing work was good.
When I had verified this with my plumber, I called them out again under their warrantee to complete the job but the wanted to charge me again and said that the warrantee is now void!! I have since asked for a full refund for not doing the job they were called out to do not to mention the headache they had caused me but they plain ignored my numerous requests so now I'm taking them to Trading Standards.
Makes me wonder why they have "completed over 18,000 jobs" and only managed to get 10 reviews! That is what I call "shambles"! I have come across many cowboys in the services sector and this is certainly one of them. AVOID!"
"Sorted very quickly, thanks v much"
"Adrian was Very pleasant and helpful. Explained everything well and courteous.
Payment was quick and efficient job done well. Would recommend thank you"
"Thanks so much to Adrian, he was really friendly, helpful and professional throughout the visit. Very efficient."
"Very happy with the work done, cleared my drains with no fuss. The use of the camara has highlighted the intiale problems which will help me in the future."
"Very polite, gave me the run down of what he planned to do to unblock, and what might be required if unsuccessful. Successfully cleared the blockage. Very happy with the work"
"Would just like to say a massive thank you to the guys over at emergency drainage I had been having a reoccurring problem with my drain pipe that runs along my drive way I called them out with in 90 minutes they were at my front door to investigate the problem it would have appeared I had a stubborn blockage in in my line they used a piece of equipment called a high pressure water jetter I'd never heard of that before and what a piece of equipment it was the pressure of the water propelled the jet line up my drain towards my house and with it fifteen minutes the blockage camenrusing through they made sure everything was ok with a complimentary camera survey and began to show me every thing was as it should be no I would recommend this company to anybody.
"From making one call to Emergency Drainage, they were at my house within 2 hours and my blockage was removed swiftly. They jet washed all the foul waste on my patio and disinfected the area."
"Great guys to work with at a commercial level"
"Terrific service, fast response A*"
"Arrived in half an hour. Flushed drains and fixed problem within 20 minutes. Would use again, thanks."