AVOID AVOID AVOID! Having read the reviews I went for their services to unblock my kitchen drain. Worst decision I've ever made! Firstly they gave me different quotes every time I spoke to a different person. They unblocked the drain and then overcharged me. When I rang up to ask why, they said they will review the recorded conversation and get back to me. They never did. I had to ring several times and eventually got my refund, just short of me contacting my bank. One month later, my drains had blocked again. I called them out under their so called "12 months warrantee" to rectify the issue. The came again but this time round tried to unblock it but couldn't. Without even trying or use a 'cctv' to investigate, they just blamed it on the plumbing work under my kitchen sink was in "shambles" and left the property with my drains still blocked. The plumbing work had nothing to do with the blockage that is within the pipe further down the line. After this incident I had a professional plumber came to verify this. The plumbing work was good. When I had verified this with my plumber, I called them out again under their warrantee to complete the job but the wanted to charge me again and said that the warrantee is now void!! I have since asked for a full refund for not doing the job they were called out to do not to mention the headache they had caused me but they plain ignored my numerous requests so now I'm taking them to Trading Standards. Makes me wonder why they have "completed over 18,000 jobs" and only managed to get 10 reviews! That is what I call "shambles"! I have come across many cowboys in the services sector and this is certainly one of them. AVOID!