EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.71

3.7 Rating 12,291 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,291 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

Write Your review

Tell us how EFlorist made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

EFlorist 1 star review on 10th April 2024

806

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made my girl very happy so it made me happy”

Helpful Report

Posted 2 months ago

“Really poor customer service, live chat is useless; despite claiming an agent would respond, after 15 mins I gave up. The flowers were not delivered to my friend for her birthday. They claim they were given the wrong address, they were NOT, It was the correct address, used many times and never with any problems before. They refuse to redeliver or refund and blame me for their failure. I think this is abysmal customer relations and customer service. I'd recommend looking somewhere else for bouquet deliveries.”

Helpful Report

Posted 2 months ago

“Ordering in Spain for a family member in the UK. Everything from start to finish was ***** Communication was great. Thank you.”

Helpful Report

Posted 2 months ago

“Awful company to deal with. The flowers delivered and are no better than a £10 bunch from a supermarket. Failed to deliver the chocolates on the order. Customer service offered a patronising £2 refund for the inconvenience caused. No acknowledgement of the extra costs to replace the box of chocolates. Chose not to accept the £2 due to the offence caused. Poor customer service, poor quality and expensive flowers and failed to deliver all of the order. Please avoid this business and go to your local florist instead.”

Helpful Report

Posted 3 months ago

“Paid the extra delivery fee just to make sure my flowers were delivered on the chosen day but 2 days later they still didn't manage to accomplish their obligation. Impossible yo get in touch with anyone ever since”

Helpful Report

Posted 3 months ago

“Scam company . Flowers look nothing like pictures . Company should be shut down . Please stay away”

Helpful Report

Posted 3 months ago

“Beautiful flowers, lasted much longer than expected - great VFM !”

Helpful Report

Posted 3 months ago

“Excellent quality, prompt delivery, efficient service.”

Helpful Report

Posted 3 months ago

“My mother never received her flowers and chocolates. I'd like my money back please.”

Helpful Report

Posted 3 months ago

“They were beautiful and th3 person loved it arrives on time good condition. Beautiful. Thank you”

Helpful Report

Posted 3 months ago

“I ordered a bouquet 39.99 got 4 flowers in a box still waiting for a refund 3 weeks later”

Helpful Report

Posted 3 months ago

“my daughter was so happy with her flowers ,they were delivered to her when expected .as she hadnt been well they really cheered her up ,i sent them to america ,i was happy with the price too ,xx”

Helpful Report

Posted 3 months ago

“Not reall happy eith the order,the bouquet was small and the chocolates were missing:(I did get a refund for the chocolates but the order was for a birthday present so i was very angry about this situation.”

Helpful Report

Posted 3 months ago

“Lovely gift”

Helpful Report

Posted 3 months ago

“Very nice flowers delivered when expected”

Helpful Report

Posted 3 months ago

“Lovely flowers. Both bouquets were appreciated. However the card was missing in one but luckily my daughter realised they were from me.”

Helpful Report

Posted 3 months ago

“The flowers was nothing like the flowers in your picture it was half the size of the one in your advert and certain flowers were not in it then when it was delivered by Amazon the driver rang the bell threw the box on the step and went when my cousin took it in the box was flat at the top end as if something heavy had been on it these flowers were a present for my cousin birthday I was disappointed when she told me I have used your firm many times but after this I will not be doing any more business with you”

Helpful Report

Posted 3 months ago

“I chose EFlorist to send flowers to a sick relative because there was a lovely looking bunch in their favourite colours and you had fairly swift delivery. The flowers arrived on time, well protected, and they loved the selection. However three flowers were broken or withered (not just droopy) and attempts to contact your customer service involved my relative spending an hour trying to get through a chatbot to a contact form, then three emails from you asking for photos that had been sent the first time. At which point she gave up. No resolution as you are presumably waiting for the photos you already have. The bunch was just what we wanted but the stress to them of dealing with your response to an issue was really not what I had in mind. I can't add the photos below as I don't want to bother her further to send them to me. So the score breaks down to 5 for choice, ease of ordering and delivery, 2 for quality and 0 for customer service. I won't be ordering again.”

Helpful Report

Posted 3 months ago

“I bought a bouquet of roses,carnations,daisies with folage,arrived In bud as stated on order. The flowers were in full bloom by 3rd day looking lovely. Unfortunately they were looking droopy by the evening of 4th day. I kept them in fresh water etc as normal but they were ready to bin by 6th day. Very disappointed as you were recommended”

Helpful Report

Posted 3 months ago

“Ordered yellow roses and fresia bouquet as thank you gift. Unfortunately the roses died after three days. Very disappointed.”

Helpful Report

Posted 3 months ago

EFlorist is rated 3.7 based on 12,291 reviews