DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 4,681 Reviews

4 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.2

Based on 4,681 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 10%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Twice said they tried to deliver. I was in. When I looked at the photo I realised it was the wrong door. Impossible to contact. Delivery already cost more than the item I bought. It has now been returned to sender. They are the worst.”

Helpful Report

Posted 3 hours ago

“This review is in relation to parcel 15501866911576. I am being forced to leave a review as it is IMPOSSIBLE to talk to a human at DPD. I will also be making a formal complaint. I was expecting a parcel to be delivered to me on Wednesday 8th May. On Tuesday 7th May I received an email from DPD informing me that DPD had recived my parcel and was putting it out for delivery. At 07.31 on Wednesday 8th May I received an email from DPD saying that my parcel was scheduled for delivery between 08.45 and 09.45 that morning. No problem as 4 people were either in the house or due to be in the house at that time. At 08.05 my brother was standing in the front garden of the house, painting the side gates. He's over 6foot tall and had the radio on. It should have been clear to a blind, deaf, drunken moron that there was someone at the property who could take delivery of my parcel. Apparently, the DPD courier didn't see him or hear the radio; DPD - please note that if your driver is that blind, deaf, drunk or stupid he probably shouldn't be driving a van on the public highway. At 08.54, I received another email from DPD, telling me that Steven would deliver my parcel between 12.56 and 13.56 on 8th May. I then got another email from DPD at 09.21 on 8th May saying that their driver had "missed me" and that my parcel would not be delivered on Thursday 9th May. Sorry, but how do you "miss" a delivery when there are 4 people in the house, the side gates are open, people are working and the radio is on? I have spent time trying to contact DPD to complain; a complete waste of time. The only phone number that is answered automatically recognises your phone number and just tells you that your parcel will be delivered. DPD offers shockingly bad service. Don't use them. I would give them 0 stars if that was possible.”

Helpful Report

Posted 9 hours ago

“I would give 0 stars if that were an option. They said I wasn't home the first day, which is ridiculous as I work from home and am always here. The second, rescheduled day, they gave a 2-6pm window, and around 7pm I called and was told that they reported the delivery was complete, which was also obviously false as I would know if I had recieved a refrigerator. Still not resolved, worst company ever!”

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Posted 20 hours ago

“Lost my parcel, refused to give me compensation”

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Posted 1 day ago

“Customer service is very bad”

Helpful Report

Posted 1 day ago

“Driver ordered for collection but went to wrong address therefore collection didn't happen. Deliveries - driver went to wrong address and delivered there I presume. No way of contacting company except via international helpline and they cannot understand me or if they manage to, there is nothing they say they can do. Just a company out to make profit at the expense of its workers and customers. Avoid if you want a stress free transaction.”

Helpful Report

Posted 1 day ago

“Driver did not even attempt to deliver parcel despite clear directions as to where to deliver it. 0/10”

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Posted 3 days ago

“The most incompetent delivery company on the planet, and I thought the bar was already low. I watched the tracking info for my delivery due yesterday (4th May 2024) for camera equipment worth over £1500. I saw the van drive past my home, onto the estate where I live. I was the next delivery. A few minutes later, I saw the van drive away. Puzzled, I checked tracking again...nothing. Five minutes later, I saw a message to say the parcel had been delivered and a photo of the bottom half of a front door, someone's feet and, presumably, my parcel. Not my feet or front door. So, not only had someone with a completely different name to mine (the one on the actual parcel!), but it was delivered to a different address with a different postcode. How??? How is that even possible? I visited the DPD website, anxious to contact them. The tracking page just kept looping around the 'congratulations, your parcel has been delivered', with no option to notify them that it really hadn't! So, I tried their WhatsApp link...nope, the link was broken. I then found the number elsewhere and sent a WhatsApp message. No human, just an automated system telling me how sorry they were. Then I rang their CS number. Spoke to a lady in India who took the details and put me on hold.... In the meantime, my front doorbell rang...a gentleman stood there with my parcel. He explained it had been delivered to his address and the same thing happened with someone ele's parcel last week. Thank goodness for honest people!! What a truly awesome thing to do. So, in a nutshell, a random stranger got my parcel and managed to deliver it to me when DPD, supposedly the experts in parcel deliveries, failed not only to check the name, but also the street and postcode. Did the driver just pick a random house?? So, moral of the story is...DPD are bloody hopeless and I'd never deal with them again given the choice!! Buyer beware.”

Helpful Report

Posted 3 days ago

“Like many others. Driver did not stop took photo of house and said couldn't deliver. There were 4 of us in the house! Rang Tesco and DPD couldn't be less interested.”

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Posted 4 days ago

“I would like to have contacted DPD about an issue that I had with collection of a parcel, but their rather unimpressive website doesn't seem to allow any way to do so.”

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Posted 5 days ago

“Absolutely the worst delivery company in the world, never once have they delivered first time and I have lots of deliveries. Just get a message sorry we missed you and have taken the day off work waiting watching their waste of time app to see where their incompetent drivers are, what a waste of time. I used to think other companies were bad but these make Hermes now Evri look like the rolls Royce.”

Helpful Report

Posted 5 days ago

“The driver didn't deliver to me. But said he did and was given the wrong pin needed on my parcel. I've tried to contact them only to get recordings. They did attempt a second delivery just returned to sender. This isn't the first time this has happened.. all information was in my delivery details including my phone number. This is the worst company I've ever had to expect delivery from and wouldn't recommend them to anyone”

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Posted 5 days ago

“Had a absloute joke of a experience one time the driver Shashi missed my address and had the cheek to have a picture him missing it he was behind my house how stupid do you need to be to miss a house that was literally right infront of you? From now on whenever i order something and its being delivered by DPD ill be cancelling the order and asking it to be sent by another company because this one is unreliable just useless idiots if they miss a delivery they should turn back and deliver it.”

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Posted 6 days ago

“I would have not even given 1 star if it were possible. I purchased flowers to be delivered from M&S. Had I have known they used DPD I would have stopped the purchase, having had terrible past experiences. Message this morning asking if I needed them left elsewhere - I answered yes and gave a neighbour as preferred drop off point. Imagine my surprise when a message arrived confirming drop off with a picture of them on the door step I called, formulaic response. They agreed that I had requested the neighbour but the driver thought the poorch was deemed a safe place. Still waiting for a call from a Supervisor. Christmas will come sooner!”

Helpful Report

Posted 6 days ago

“It's a shame Amazon works with DPD, one knows when a package is assigned to them is going to be a nightmare experience. My delivery was scheduled fbetween 7-8 p.m.. Suddenly a message popped up on my Amazon account stating the driver attempted to delivery my package at 8:43 but wasn't able to, even though I was home. In reality, no one rang the bell or called my mobile so no one attempted to deliver anything. When I went on the DPD website to track my package, it showed the driver took a picture of a random building, which is not even in my area, as proof of attempt. It's madness!”

Helpful Report

Posted 6 days ago

“Customer service is inadequate. Platinum operate off scripted responses that are set up to frustrate you into giving up. Complaints department are dishonest and incompetent. Nina, Hayley, Kiran and Shannon all felt it more important to cover up for each others misconduct rather than addressing any point raised. Detailed evidence of the Gross misconduct of Shannon, Nina, Kiran and Hayley has been presented. Your staff have been caught out big time. Time to admit that and provide and professional response. Asked to speak to a senior manager. Refused. Wrote to each director on 4 occasions. No acknowledgement. No response. Informed them I would be moving my business elsewhere. Not remotely interested. We need a regulator for cowboys like this.”

Helpful Report

Posted 1 week ago

“Dpd are absolutely hopeless, bunch of muppet drivers ,apart from the odd good one or two, Can’t find the right address, yet drives past my house then say they attempted delivery (bollocks) just couldn’t be arsed, not happy!”

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Posted 1 week ago

“worst company not helpful at all been waiting for parcel missed son's trip and at the end said they missed me and to collect when I have been home”

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Posted 1 week ago

“terrible service, even worse customer service.”

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Posted 1 week ago

“O stars is more accurate. Why do they get peoples hopes up of a great experience with a 1 hour delivery slot and then completley fail on every other aspect eg no delivery, not getting the right address, having a hostile driver when advised he was at the wrong address, driver then banging a parcel around on the ground which I picked him up on. Can't even be called a delivery company as deliver is the last thing they do.”

Helpful Report

Posted 1 week ago

DPD is rated 1.2 based on 4,681 reviews