Dogsy Reviews

3.94 Rating 36 Reviews
72% of reviewers recommend Dogsy

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Postal Service
delivery methods
Within 5 Days
average delivery time
Greater than 82%
on-time delivery
Customer Service
Email, Telephone, Live Chat
communication channels
"Simply amazing service. Dont belive all the bad reviews. Ordered as a xmas present, slight delay with my order down to the xmas rush, communication was excellent and arrived in time. Unfortunately the size came wrong, a quick message and my order was re done in super quick time and arrived correct. Great product, great customer service."
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"Two of my Christmas presents never arrived despite being told they were on their way. I’d rather honesty than lies so alternative arrangements can be made. Also, all of the comments regarding non delivery have been deleted from their Instagram and Facebook pages. Instead of pretending your customers don’t exist why don’t you apologise and admit that you have bitten off more than you can chew? Very embarrassing for the gift giver and disappointing for the recipient."
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"Order placed 3/12, emailed me on 06/12 saying it had been despatched and then received another email 07/12 saying they couldn't use the photo I'd uploaded, since then I have had no reply to any of my emails / phone calls or voicemails"
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"Order promised for Christmas delivery but nothing has arrived. Was sent a dispatch email with fake tracking number on it. No replies to emails/messages on any social media. Avoid at all costs!"
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"Ordered on the 4th over two weeks later and still no order, AVOID AT ALL COSTS"
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"Totally disgusting. My order for my daughters Christmas present was placed in November and apparently dispatched to me on the 29th of November. Nothing has arrived I have emailed many times and left 5 voice messages but no one responds. Like everyone else the tracking number is invalid. I wish I had read these reviews beforehand. I would have never placed an order. I can only assume that any positive reviews here have been written by the company themselves. To do this to people at Christmas and to let down a child. Who all they wanted was pj’s of their beloved pet is gross misconduct and I think everyone who has been affected by this company should campaign to get the closed down."
1 Helpful Report
"I placed an order on 3rd December and received a confirmation email. I have now chased them 6 times via email, website, Instagram, telephone and no response to any of my enquiries. I received a tracking number 10 days ago, which is invalid. This is my daughters main Christmas present and I’m concerned it won’t arrive in time. I’m a single parent and don’t have another £50 to go out and find something else!"
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"I placed an order at the end of November and received an email on 29th to say my order had been dispatched but still haven’t received anything 20/12. It may just be the postal service however, the tracking number I was given appears to be invalid and no one has come back to me via phone or email when I have tried to contact them. Lack of contact with an update is really poor. I’m still hoping the products will arrive before Xmas as they are presents."
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"Have not received my order. And no response from the company."
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"Placed an order some time ago which went without problem. Item received and very good quality. Since placed an order 28/11 and despatch was confirmed on 29/11 ... I’m yet to receive my items (14/12) and have contacted them via email, Instagram and called numerous times (no answer). Royal Mail tracking number invalid and no response. Disgraceful!"
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"Amazing products - came ever so quickly and our dog has never looked so cute!"
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"We sent in a picture of the dog we wanted on a Dogsy pillow. The dog is gray and white. The pillow came very quickly, but when we received it the pillow had so much yellow, brown and orange in it that it didn't even look like the same dog. I contacted them and sent the picture and a picture of the pillow, and was told there was nothing they could do, that's what happens when they transfer the picture to fabric. Very disappointed. I would not recommend this company to anyone."
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"Ordered coasters for Christmas presents and absolutely love them!!! I can’t wait to see their faces when they open them, they will LOVE them!! The dogs have come out so well, the images are so lifelike. Thank you Dogsy 😘"
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"My husband thinks I’m barking mad but I love my Dogsy PJs. I have both pink and grey, please release 5 more colours so I have a different set for every night of the week!"
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"Pawsome! I love the quality of all my items and delivery was super quick. Design team did a great job putting my pup on socks and a T-shirt, Love them!!!"
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"I recently purchased a personalised dog cushion with my Bailey’s face on. The delivery time was exactly as stated and the print quality is amazing - so lifelike! Thanks Dogsy, I will definitely be recommending this Christmas!"
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"Was so pleased with my dog socks! I was super pleased with how helpful the customer service team were and also with the quality of my socks. My image printed perfectly on the socks and the colours are fab."
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"Was so pleased with my dog bed with my dog Annie over it! Such good quality and great service! Will definitely be ordering again :)"
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"Excellent customer service and fantastic products. Will be buying from here again!!"
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"Obsessed. Amazing gifts for my dog loving friends, I want all the products!! Will definitely be purchasing again xxx"
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Dogsy is rated 3.94 based on 36 reviews

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Alice, Customer Support