Design A Sign Reviews

3.63 Rating 414 Reviews
65 %
of reviewers recommend Design A Sign
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 75%
Accurate And Undamaged Orders
Greater than 87%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Read Design A Sign  Reviews
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0845 519 8168

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Anonymous  // 01/01/2019
I remain to see if I am finally delivered the quality sign that I expected. Very delayed delivery of a slate sign that had obviously been damaged and patched up in manufacture. I hope that this can be resolved.
Posted 1 week ago
Received a great service all very easy and straight forward. My sign arrived last week and I am very pleased with it and it is great quality.
Posted 2 weeks ago
Excellent job done. Finishing was perfect. Thanks
Posted 2 weeks ago
There wher a few problems with communication in the beginning when I wrote the review, The guys got hold of me once they knew about the problems and sorted it. The sign looks brilliant and I do not how they can produce what they did for the money that we paid. don't know how to delete my previous review
Posted 2 weeks ago
Shocking treatment. Promise after promise and still no signs delivered. Try to call customer service you cannot get through. Do not use. Scam. Delivery still not arrived
Posted 3 weeks ago
We have just received our new sign and are very pleased with it, its perfect. Will definitely use again and would happily recommend.
Posted 1 month ago
Ordered on the 22nd May, told 3 working days, actually arrived on the 25th June after I had requested a cancellation as I had ordered replacement elsewhere. Sign itself was low quality, not aluminium but plastic coated, engraving had rough horizontal lines throughout. Design team communication was good but everything after that made it a bad experience.
Posted 1 month ago
I am and have been waiting for a refund of an undelivered item for almost 2 months now.
The item we did have delivered is not as described or pictured on website and scratches on the item have been described by the company as “natural flaws in slate”.
Notice their website shows mostly only good reviews, customers not seeing real reviews.
Next step trading standards
Posted 1 month ago
I ordered a sign on 23 September on 1st October received an email saying it was in production and would be dispatched in 4-5 days nothing received and website shows it as in production- RUBBISH
Posted 1 month ago
Hi I ordered a house sign weeks ago. It’s not been delivered. No one answers my email or picks up the phone when I call.
Posted 1 month ago
So ordered a sign from this company on the 3rd September, with a 72 hour delivery offered with was perfect for my new business opening on the 15th September. Noticed after 2 days that my order was still 'on hold' so tried calling the company. Called 14 times and did not get through once, and no answer service. I continued to call daily for a week getting no answer at all (and order still 'on hold'). At this point I checked other reviews and it seems this is the norm for this company. I then emailed the company and got a reply telling me the phonelines were down and they would be back up and running the next day. I requested a refund as I had needed to order a sign from elsewhere, which they eventually told me they would pass on to their accounts department to process the same day. After two days still no refund, so I called again (the now seemingly fixed phoneline) only to again get no response. In total (and I stopped on purpose at this point)I called this company 100 times and they didn't answer once. I again emailed to be told my refund would now need to be processed by the MD (my refund is for £45) and this can only be done when he is in the office which apparently isn't very often (as said to me by Luke - a customer service manager).

We are now at day 17 from the order, the sign is still sitting as 'on hold' even though I told them to cancel and refund me and I still do not have a refund. This company is a complete scam and the other reviews are not lying.......DO NOT EVER ORDER FROM THEM!

Ps. They get 1 star because you can't give 0 stars!
Posted 2 months ago
I ordered, paid and then read these negative recent reviews. Needless to say I started looking elsewhere expecting it not to turn up.

It turned up today, perfect and on time. I have no affiliation with this company, just randomly picked them from a Google search.
Posted 2 months ago
Sign ordered July 5th for my business. With the current situation was prepared to wait a few weeks. Contacted company mid July to be told the sign has been shipped. Sign never arrived. Contacted again to be told there’d be a mix up and the sign had never been made. I was promised the sign would be shipped start of August. Despite another email and being told the sign would arrive by 10th August it’s still not arrived. Another email this week asking me to confirm order details? I replied with all comms I’ve received. Now no reply and still no sign. £285 paid on July 5th and no sign. Avoid this company at all costs , absolutely incompetent. To be continually lied to is abhorrent. Do not use these scammers.
Posted 3 months ago
Ordered sign for shop window. Deadline for dispatch came. No email to say item dispatched. Tried emailing but no reply. Tried phoning but line goes dead.
Posted 3 months ago
Ordered 3rd June, 4 out of 6 signs arrived. Been advised they have sent the missing but still not received!! Contact Number doesn't work. No one to help and no one replying to emails.
Posted 3 months ago
Ordered my sign 20 June, still not received, parcel redirected to another company by mistake, tried to blame me, four days ago said a new sign would be sent out still not received (17 July) not replying to emails now. £180 out of pocket no sign AVOID!
Posted 4 months ago
Unable to give them less than 1 star!!, what a shocking company!, these must be scammers, still waiting for granite sign, do not order and pay for anything off these, you have been warned!!!
Posted 4 months ago
purchased etched slate for a traditional look ended up with a cracked stained piece of slate witch quite honestly is not fit for purpose when raised with DAS they said it was a natural look
Posted 4 months ago
********** AVOID DESIGN A SIGN ***********************************
I ordered a house sign. Three weeks later it hadn't been delivered. I contacted the company (email as they NEVER answer the phone), they asked if I could send them my order acknowledgement(?) I did and their immediate response was that they'd sent it (it appears to be their common initial, and false, claim)
There was no proof of despatch offered. I gave them another two weeks, a guy called Luke (Customer Service Manager) had promised the sign would be made and delivered. Surprisingly it hasn't turned up. I've asked for a refund. I'll keep you posted, if only for my own amusement.
Posted 4 months ago
What a horrible experience! Came 5 days after expected and in the most pathetic packaging. The sign is absolutely awful, the printing is patchy, there’s Marks on the white board, and the holes don’t line up to pin together to put up! Extremely disappointed 😔
Posted 4 months ago
Design A Sign is rated 3.63 based on 414 reviews