Initially worked great. Supplied my own design and the team @ design a sign were a great help. Gave the go ahead on the sign and didn't hear anything, so chased them up. I had basically been forgotten and was told it was due the amount of orders made by people with the same name as me... right! More like lost in the system. When the product turned up, it was shocking! It hadn't been laser etched, had been printed on to some machined oak. Not only that it was printed twice and offset from each other, so looked totally wrong. The text wasn't straight/level and was on the wonk. The wood block hadn't been cut straight. The ends where cut hadn't been sanded off. Had split edges from where it was cut. Finally the size agreed was incorrect also. Basically everything that could be wrong was wrong. Informed them of the probs along with photos. They were really good about it and very apologetic. Received the new attempted sign. Design was laser etched in - Great Design was correct - Great Size of the block was correct - Great Block wasn't cut straight... here we go again! Text was on the wonk and not horizontally level. Dings on the face of the design, although only small. BUT I now had two pre-drilled holes either side of the design... too close to the design so it interfered and more importantly I didn't want any pre-drilled holes in the sign. It wasn't being fixed to a wall and didn't need the holes as I wasn't screwing it to anything. At no point did I ask for this and so didn't expect it. Id happily have cut the wood straight and would have put up with the design slightly on the wonk, cutting the bottom edge straight may have helped. But why drill holes in the sign and literally either side of the design when it wasn't requested or even listed as an option or asked if I wanted it. Been in touch and asked for a prepaid return label. Would gladly send back the two attempts of the sign which are wrong. Want a full refund... now not heard a thing. Emailed three times and no response. Tried calling and the number doesn't connect. Absolute joke. Very poor outcome. Great until things go wrong and you don't hear back. How many attempts needed to make what was a simple wooden block sign. Dread to think how they deal with something more complex. Would avoid using them and save your money.