“Really happy with my order. Seems great quality and fits perfectly. However, the stitching seems to be coming apart after 1 wear which is disappointing.”
“Good choice of sizes although many items suitable for the recipient, were showing out of stock. Ordering process was easy; delivery quick and problem-free. So, good customer service from my perspective.”
“Exactly what I wanted, perfect fit and quality is second to none! Comfort is so much better than in other brands I have tried too. Service is 5* too!!”
“I ordered the bib shorts and I'm happy to say they were a little roomier than I needed but still worked GREAT! I have already ordered another pair but down a size. I paired it with the matching top and I looked..... BAD AZZ🤣.”
“Poor quality and poor customer service. Only buy it because I’m too fat to fit any decent cycling gear. Last shorts broke and was told it was a sizing issue. They pretend to be friendly northerners until it comes to faulty goods.”
Hi David
I am sorry that you are unhappy with our service. We are friendly northerners but being northerns we also say it how it is and assuming your negative review is about the shorts you bought from us over 12 months ago - I still believe that the stitching cracked because you are in shorts which are 1 or more sizes too small. I say this because your jersey is 3 sizes larger than your shorts size which is a very unusual body shape and in our experience it is an indication of someone using their jeans size not their belly measurement to determine their shorts size. As we explained to you when you first emailed us about this problem we don't offer a lifetime warranty on our products and once goods are over 12 months old we don't replace them. As a gesture of goodwill you were offered 50% off a replacement pair which I don't think unfair.
“First purchase from FLATB and I have to say, very impressed with the quality and design. I have just got into cycling after a break of about 35 years(!) and found it almost impossible to purchase cycling gear that fits me as I am "stocky". It seems to me that you need to have the physique of a 14 year old to get by in this recreational sport! Thank you for catering for people who weigh over 60 kilos but still want to get out on their bike and look the part!”
