“The clothing is excellent, as always, however customer service is now so poor they don't even respond. Paid for express delivery and it took a week to arrive. Contacted customer service who didn't take the time to respond.
I would now think twice before ordering. It's a real shame.”
Hi Tracy
We responded to your email advising us of the issue with your delivery 30 minutes after we received it.
We take the time to respond to all enquiries and our customer service is still as good as it has always been.
I suspect that on this occasion our email was trapped in your SPAM filter because you did not respond.
I am sorry about the delay with your order - DHL had some challenges at the beginning of the month and this impacted all of their deliveries.
I understand that you feel let down but I can assure you that our customer service is not 'now failing' and that our business and ethos is unchanged.
“Quality gear that actually fits with fun and friendly designs. It's refreshing to have a sizing guide for cycling gear that is actually accurate and the results are excellent, whether it's jerseys or undershorts. Also the friendliest and most supportive group on the Web, a real sense of community.”
“Absolutely amazing! I wasn't too sure about the size so I dropped an email with my measurements at FLAB and they replied very fast with recommendations. Based on these recommendations I ordered two jerseys and they are wonderful!”
