Crafter's Companion Reviews

1.86 Rating 14 Reviews
21% of reviewers recommend Crafter's Companion
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"Greedy, with very bad service. I still haven’t received my order after nearly three weeks. Davies is now only interested in herself, not her customers. She talks about family on Hochanda but I assume that doesn’t apply to her customers."
Helpful Report
Posted 1 week ago
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"Back in November 2018 it was discovered that Sheena Douglass had been supplying Crafters Companion with designs apparently plagiarised from the art and photographic works, the copyright of others who had not been contacted for permission. Crafters Companion stated that they had carried out an investigation and found only 9 affected designs which were to be withdrawn from sale. It has since been discovered in the last week or two that there may be others as some more designs have been found where the original copyright holder doesn't seem to have been aksed if ok to use their photos. Some photos found so far seem have been taken from websites such as stock photo sites, holiday lets, pinterest and etsy. Crafters Companion were selling these products as being hand-drawn but it seems that they weren't drawn at all. After Sheena was found out there were also a couple of other designers for the company who also seemed to have sourced designs from the internet. They way they have dealt wth this situation has been dispicable and it appears that anyone who has posted anything other than "poor Sheena" boot licky undying support and devotion on their facebook page has had their comments removed from posts and decried by other commenters as witch hunters (or worse). Over the last few years I have spent hundreds of pounds on their products but never more will they get a penny out of me."
Helpful Report
Posted 3 weeks ago
"I feel they are not addressing all questions put to them over the copyright issues of late. They say they have investigated issues but why still have the packaging saying drawn by Sheena when they clearly weren't. Trust is a big thing and they have lost that now. If it was one alleged designer then ok but it's clearly not. Poorly handled from the start."
2 Helpful Report
Posted 2 months ago
"They appear to condone copyright theft and have shown no consideration for their customers 😡"
2 Helpful Report
Posted 2 months ago
"I used to think that Crafter's Companion were a reputable company. Unfortunately I don't think so any longer. One of their designers repeatedly copied images and claimed them as her own hand drawn images. Crafter's Companion have not sorted this matter out properly and one of the artists says they have not been in touch with him to get permission for his image to be used. I don't and can't afford to possibly land myself in trouble for using illegal stamps. Therefore I feel that I cannot trust them any longer. Also when people ask questions or voice an opinion on their Facebook page, if they don't like it they remove it from the page or ban the person that has asked a question"
2 Helpful Report
Posted 2 months ago
"no integrity or ownership of issues causing bad feeling"
2 Helpful Report
Posted 2 months ago
"You have cast a black shadow over the crafting world with regards the way you are treating your customers with contempt.Blocking them on Crafters Companion uk when they have concerns for the usage of the 9 banned stamps by Sheena Douglass is not good customer service"
1 Helpful Report
Posted 2 months ago
"What was once a respectable company have tarnished themselves by profiteering through copyright theft, dishonesty, and mis-selling. Crafter's Companion do not have an ounce of integrity, moral fibre, or decency and I, (like many others), shall never buy from them again. Crafter's Companion are a disgrace and have tainted the crafting industry with their actions."
1 Helpful Report
Posted 2 months ago
"I've purchased from Crafters Companion over the years however I will give no more of my hard end cash to this greedy untrustworthy company. It seems they don't value their customers. They have sold items not fit or legal . Used other artists artwork and photography without consent and passed on to be hand drawn. They aren't listening to their customers and police their social media pages and delete posts and customers trying to get answers. Avoid at all cost. This company and their dodgy dealings don't deserve your cash"
1 Helpful Report
Posted 2 months ago
"Whatever company a customer has dealings with there has to be trust. A company should be above reproach that items for sale are FIT FOR PURPOSE AS DESCRIBED and LEGAL. A customer has the right in law to return items that are found to be illegal or not as described . Certain rubber stamps sold by Crafters Companion have been found to be not as described ,that is they are NOT hand drawn, (as promoted) & are also in breach of copyright since the images have been stolen from the internet & used without the owners permission. Crafters Companion have lied stating they have contacted the owners of the images & that now the stamps may be used under fair use policy. Two image owners at least have categorically stated they have NOT been contacted & NOT given permission. But because Crafter's Companion are saying these can be used they are placing users in the position of STILL being in breach of copyright. In addition seem to have retracted their promise that refunds would be given on those stamps. Requests for further information & clarification are deleted (as I fully expect they will this review instead of dealing with the issues & making it right ! )"
2 Helpful Report
Posted 2 months ago
"This awful company produced stamps that had copyright issues, many artists were never contacted and some have categorically still told Crafters not to use the image, but still they do. They have deleted many consumers questions on facebook and have belittled their customers. Sheena douglas not only took the images without permission but traced/copied them , even a brutally murdered Actor William Terris. customer service is dire, they block any questions in regards to the issues. Trustpilot is on fire with negative reviews!"
2 Helpful Report
Posted 2 months ago
"As the only male on a recent coach trip to the Evesham branch was made to feel so welcome and comfortable on a crafting day. The manager and staff went beyond the call of duty to give us all a fantastic day. It is a superb facility and what has been created there should be a huge magnet for all crafters."
Helpful Report
Posted 8 months ago
"Lovely choice of products and prompt delivery,"
Helpful Report
Posted 1 year ago
"Excellent service with a very good range of products"
Helpful Report
Posted 1 year ago
Crafter's Companion is rated 1.86 based on 14 reviews

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