“I ordered the chocolate tetbury quarter zip jumper. I was unfortunately sent the wrong colour. I have contacted Cotswold fox but haven’t had a reply. I have resent an email but had no response.”
“I absolutely enjoy the items I have bought so far (two quarter zips and one pair of shorst over the last year or so) from Cotswold Fox Clothing. The quality of the fabric and durability is great, and sizing and fit work really well for me.”
“I recently got a 1/4 zip top from Cotswold Fox and I’m really impressed with it. The quality is excellent – the fabric feels durable yet lightweight, making it perfect for both active wear and casual use. The fit is spot on, comfortable without being too loose, and the 1/4 zip gives it a nice versatile style. It keeps its shape well after washing and feels like it’s built to last. Definitely one of the best mid-layers I’ve owned – highly recommend!”
“I order the wrong size, so I emailed them and they got back straight away and tell me know how to exchange the pair of shorts. This company is very quick and efficient and happy to help if any problems”
“I ordered two quarter zips as a birthday gift and must say the quality is second to none, my daughter absolutely loves them.
Had an small issue where I received an email stating my order had been despatched then 3 days later stating one item was out of stock which wad disappointing. However it was dealt with quickly and items shipped next day.”
“Ordered a fleece in the sale, received tracking number. A day or two later received a message saying item was not in stock, would I like another size or a refund.
We discussed the difference between Medium and Small and I agreed I would try the Small which was in stock. A day or so later, received email item is not in stock.
Communication was constant, which is a positive. Major issues with stock checking or communication their end I presume. A refund has been issued.
Disappointed ☹️”
“Excellent customer service: After receiving an item of suboptimal quality, we received prompt assistance and a replacement item. The hooded jacket and sweatshirt were then of excellent quality. Highly recommended!”
