Colin Ferns Ltd Reviews

4.63 Rating 32 Reviews

94% of reviewers recommend Colin Ferns Ltd

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"Thank you so much for your help and expertise with the work to my 107. Really pleased with everything and all your support."

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Posted 2 days ago

"Good customer service, everything clearly explained"

1 Helpful Report

Posted 2 months ago

"Very good service throughout and kept me up to date with progress and options available. I had bought the car at auction and wanted to ensure it was entrusted to the best of specialists to identify and rectify any issues. Colin worked his magic, and the car both presents better and the ride has markedly improved, whilst also rectifying some less than sympathetic work that had been done prior to my ownership. First rate!"

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Posted 2 months ago

"Very bad service. Cannot believe what I see in the reviews! My car (C Class) was with them on 2 occasions, for engine misfiring. They changed an expensive part but did not make any difference. (Did not even ask me to authorise the repair). I took the car to the major Mercedes authorised dealer and they did not think the investigation or repair done was appropriate. Even screws were missing from the fitted parts! My advice is, if you love your car and value your hard earned cash, go elsewhere! This is my sincere opinion."

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Posted 4 months ago

"I already have been visiting Colin Fern for my E class. They have always exceeded my expectations. In terms of quality of service, they have been excellent. However I would really appreciate if they could have a customer waiting lounge."

1 Helpful Report

Posted 5 months ago

"Thanks a lot, diligent service and regular updates on cost. Much appreciated!"

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Posted 6 months ago

"Colin Ferns was able to fix the ABC issue on my SL500 which Mercedes was not able to after years of trying. This is truly great engineering organisation with 'old school' engineering insights - with reasonable pricing as well. I would recommend them without hesitation."

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Posted 6 months ago

"Poor and unpleasant experience in general. They do offer a low cost approach, but my car had to go in 3x times and the problems are still not resolved after spending a lot of money. They offer no warranty as they claim on the web site. STAY WELL CLEAR."

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Posted 6 months ago

"Colin knows everything there is to know about Mercedes. Was so glad to find someone that was able to help and find the faults in my car when no one else could."

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Posted 6 months ago

"Excellent and efficient service. Highly recommended. Thank you."

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Posted 6 months ago

"Good quick friendly service"

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Posted 6 months ago

"I always trust Colin Ferns to do a good job, with charm too. In about nine years I have never had any problem. I used to think of the men in garages as potentially untrustworthy but I totally feel secure. Apologies to "men" but I think other women may understand. Margaret Jones"

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Posted 6 months ago

"Good. Quick. Kept informed..."

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Posted 6 months ago

"An excellent experience; so reassuring to have our car serviced by an expert Mercedes workshop who really cares and know what they are doing. It's the first time I've had the car serviced by Colin Ferns - we have always used our local Mercedes dealership - but will be using Colin going forwards!"