Ferns quoted and booked my R107 SL car in for a cam box cover gasket replacement, then after the booking subsequently cancelled his appointment with no reason. Upon my obvious query and emailing and repeated calls for a simple answer this was ignored. This disappointing and unreliable garage has neither professionalism or simple customer respect and as such I totally question their integrity. You cannot repudiate this as you have been given numerous opportunities to respond as you well know but failed. As such do not trust Ferns and I suggest go elsewhere where they respect customers. I am considering reporting them to the Motor Trades Ombudsman unless at this late stage they offer me an explanation for my booking cancellation without any reason, as such do this in reply before I escalate.