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Big Motoring World Reviews

3.5 Rating 274 Reviews

62 %

of reviewers recommend Big Motoring World

Company Reviews

3.5

Based on 274 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Big Motoring World 1 star review on 12th May 2024

Big Motoring World 1 star review on 23rd April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid these scammers,the worst in this business in UK.I was hoping that there is some law in this country against companies like big motoring world.They are selling broken cars and even after purchasing a warranty they don’t care at all,they are actually stealing money from you for that warranty because I have not seen even one review that that warranty covered something to someone .My bill for repairs after one day owning the car was over £6000 and it’s been more than two months fighting with them and still refusing to repair or reject the car.”

Big Motoring World 1 star review on 12th May 2024

Posted 1 day ago

“They don't do 200 points check, they don't even advertise the right features of the car until you point out to them. Car was dirty, the other car I tried was making rattling noise, visible oil leakage was witnessed and yet they still get away with selling their cars beyond the market value price when you compare on auto trader.. it's my opinion and suggestion that if you do visit this company for purchase of any used/nearly new car then please be careful before making any final decision.”

Posted 1 day ago

“BIG MOTORING WORLD SCAMMERS I recently had the displeasure of visiting Big Motoring World, and unfortunately, my experience was far from satisfactory. From start to finish, it felt like a comedy of errors and a lesson in how not to run a dealership. First and foremost, the customer service was abysmal, the staff from the Peterborough Werrington branch will try to be more of a mate on a night out, then being professional at their jobs. The staff seemed more interested in chatting among themselves than assisting customers. To make matters worse, the car I purchased was faulty. It was as if they were hoping I wouldn't notice the internal issues, but it became apparent the moment I started driving away the engine light was coming on, and the coolant was leaking. Instead of owning up to their mistake, I had to really fight and constantly chase them for my money back, leaving me with no car and no money for over a week. With being self-employed, this was particularly distressing as I had a family and kids to look after, with no income. Take a tip from me if it’s only been 30 days from purchase and they ask to repair the vehicle, say NO the warranty repairs are a joke and they want you to say yes as the car then goes over the 30 days of initial purchase, past this, then you are no longer eligible for a refund and still left with a faulty vehicle with no hope due to your consumer rights now invalid. And believe me, the situation is incredibly inconvenient and stressful as it is, but the staff who work there simply don’t care if you are on the streets because of it, so RUN while you can its important to mention I was lucky enough to have the faults in the first month as many can experience this in month 2 or 3. Furthermore, the pricing was exorbitant considering the lacklustre condition of the cars. It felt like they were trying to pass off lemons as luxury vehicles, hoping to turn a quick profit without any regard for customer satisfaction. To top it all off, after taking the faulty vehicle I had to my local garage, which has been trusted by my family for years and years, he explained the car needs a new head gasket and new engine! With other faulty issues, the list goes on… He wasn’t wrong. Infact, as a day later, the car broke down while driving back to my home, only 3 days after purchasing the vehicle this is SICKENING from the big motoring world after spending £21,000 !!! They do not do the “200 point check” on the cars, and they will make you feel like the car is ready to go. Just be wary when you get 2hrs into your journey with your new pride and joy. Something will go wrong. I have spoken to many people since my experience in which everyone has had the same problems when buying from the big motoring world. When I eventually got my car taken back to the local big motoring world branch which they were reluctant to do, I rang customer services to ask if the car was received at the local branch, to which they replied “Oh yes, the Mercedes, would you like to buy that car from us?” The staff honestly, don’t have a clue from left to right with no experienced in customer service. In conclusion, my visit to Big Motoring World was a complete waste of time. I would strongly advise anyone considering purchasing a vehicle from them to think twice and explore other options. If you respect your mental health, steer clear of this establishment. I will be expecting compensation for the experience I have encountered and if this review is not taken seriously this will be posted everywhere.”

Posted 1 day ago

“Please avoid this company and especially their warranty company. You will be trapped! Please please please avoid them!!!!!!!”

Posted 3 days ago

“Buyer beware Buyer beware You are buying a ex fleet or hire vehicle..Many faults are not disclosed..I fell in to the trap of a vehicle that has cost myself £1000 so far on tyres Service and a main dealer diagnostic..Run out of money to replace brake discs & pads which will cost another £500-£700..These cars that big motoring world are a joke maybe nice and shiny however after you sign you are basically on your own..when you collect your vehicle you are then informed of the status of the previous owner and you are put though the stress of changing the road tax from disabled band. So please avoid this bogus company and and go somewhere else.. My experience has cost me dearly and I hope you don't fall into the same financial trap.”

Posted 4 days ago

“I visited their Leeds showroom yesterday afternoon (8/5/2024) to see a BMW 4 Grand Coupe. I was ready to buy this car yesterday, but the way one of Big Motoring World's salesmen treated me was unacceptable. I showed him a car that I was interested in, and he opened a car and disappeared. I had been waiting for him to come back to discuss the purchase for half an hour; other staff was dealing with different customers and told me to stay with the guy he served us first. After waiting around 45 minutes, I walked away and will never return to any Big Motoring World centres!!!”

Posted 5 days ago

“Hi bought a fiesta from this mob big m w the gear box has gone on it at 35.000 miles we had a camera test done on the engine by the AA and there findings show that the engine has severe we’re of a engine that has done over 120.000 may be more miles we are in the process of preparing our selves to take these bastards to court PLEASE PLEASE PLEASE Do Not BY A VEHICLE FROM BIG MOTORING WORLD”

Posted 5 days ago

“This review is for the benefit of Callum Spencer…. When you read comments suggesting sales advisors go above and beyond I can categorically confirm this gentleman climbed the proverbial mountain for us he is diligent, professional and most importantly understanding of all the sectors and emotions encountered with the complexity of finance and car purchase I will say without doubt the sale would not have happened without Callum’s endurance…. Effortlessly he maintained his composure and committed to answering every question I would highly recommend this individual for your sales”

Posted 5 days ago

“This is the scam of all scams. It’s incomprehensible the stress and financial impact buying a car from this company has had on my life. I don’t know what to do. My car is currently sitting in the garage for a month for a standard turbo change (this is after a year of countless other problems). The warranty finally respond with a rejection. DO NOT BUY A CAR FROM THESE CROOKS.”

Posted 1 week ago

“Worst After Sale experience You can imagine: AVOID THIS COMPANY IF YOU CAN. If you bought a car without any problems with it. Their sales team and service is good. But if you have issues with your car and you report it back to them as per their warranty for the sold cars. That's when problem starts. 5/1/2024 Bought a BMW 7 Series 6/1/2024 Reported few issues but two of them were main problems (Navigation won't work) and (Front Grills shutters were stuck open in freezing cold) 25/04/2024 --- Nothing has been repaired as yet They try to avoid paying for the repairs and delay it so much that customers end up paying themselves for the repairs. BMW Sytner Chigwell provide a quote for £2600 for the repairs. They refuse to pay and now trying to find a cheaper garage in the area to avoid the costs. See attached files with full details including the emails from them date wise. I WILL PROBABLY HAVE TO MAKE MONEY CLAIM AGAINST THEM FOR - CAR REPAIRS - DAMAGES FOR WASTING MY TIME - COURT AND OTHER LEGAL FEES”

Posted 2 weeks ago

“Found the specific car I wanted on their website. Put reserve on it. Went to Enfield branch to view after making appointment. Nothing was ready, took two hours to see car which was filthy, had 4 miles of petrol in it & they had run out of Jerry cans of fuel! Drove it, liked it, cleared finance, another hour of refusing every extra they pushed very hard on. Arranged to collect next day. Again, over an hour of paperwork & more hard sell on extras. Then told spare key was up in Staffordshire! There was actually no handbooks or paperwork with car. (But I could buy new books from Ford). Car finally arrived with mats removed, 3 miles of fuel in it & side badge missing which has been on yesterday. Fuming now! They took it away. This was now 3hrs. Then it came back & valeting dept had ordered new badge, mats lost & fuel up to 10 miles. Great. No idea how everything works as no manual for it. Taken over 6hrs to buy a car. Never again. Also booked it in with my local garage for a check over due to how bad their reviews are.”

Big Motoring World 1 star review on 23rd April 2024

Posted 2 weeks ago

“Hi I want to let know please don’t buy big motoring world expanded warranty it’s just trap, when go to claim they won’t accept it, I buy from them and trapped in it and waste around £2000”

Posted 3 weeks ago

“Normally I don't give bad reviews but this need to be said to make aware other customers. If I could, I would give no ⭐ I don't recommend this dealer and definitely not the warranty company. I bought a car in January and after 1 month the engine light came on. Since then, they are not capable to fix it. They make you waste your money and time only, saying to do a diagnosis but in the end they don't want to pay for supply and fit. All they want is to repair it at their own garages but their next available appointments are in 2month+. Disgusting customer service too. When you buy,all the staff is polite and friendly but after sales team is not helpful at all. They are selling cars which are not roadworthy and as described, according to Consumer rights act 2015. So dissatisfied and disappointed 👎🤬”

Posted 3 weeks ago

“Absolutely scam Went to view BMW 2020 ( 67000 miles on the clock) Advertised for 15K , but actually the price was 22 K I can get on this price next door Never again Stay away”

Posted 3 weeks ago

“Please please do not buy a car from these scammers. We bought a 70 plate corsa on 23rd March, on 28th March while driving 50ph on a dual carriageway, an engine fault light come on and the engine shut down, luckily we managed to pull on the grass verge. When we purchased the car we was told any issues and it would be covered under the ‘extended warranty’ we purchased along with a courtesy car while any work needed doing. So we took the car to the garage that big motoring world recommend .. 2 weeks later and they have decided they won’t fix it under warranty and we need to pay the £1810 to get it fixed and have also said they won’t supply a courtesy car. According to them a snapped timing belt and damaged oil pump is ‘wear and tear’ even though the garage that looked at the car said it would’ve been like that a while, so therefore we was sold an unroadworthy car. Ignore the ‘200 point checklist’ they supposedly do as that is clearly a lie. We are in the process of trying to return the car and reporting them to trading standards. I’m sure once they have the car back they’ll just sell it to someone else without telling them about the issues it has. We have spoke to so many people from the company who have been very unhelpful (apart from a lady called Rachel), most of them are rude and don’t actually care, they promise to call you back and then never do.”

Posted 3 weeks ago

“£13,000 RIP OFF by Big Motoring World!!!! If you are considering buying a car from Big Motoring World Group, think again. My 74 year old mother recently purchased a used 2017 Ford Mondeo 1.5 Eco boost from the Peterbourough branch. The experience started very poorly, where the salesman pressurised my mother into buying a £1200+ warranty that apparently covered tyre wear & other wear & tear items. After carefully checking the policy, it provided no such cover, & after being lied to by the salesman, & asking for a refund due to being totally misold the policy, eventually they refunded that portion of the money. However, after less than two months, the car has developed a major fault, losing coolant which has been inspected ( by Big Motoring Worlds request) at an independant garage. It has been confirmed as a cracked block, which subsequently turns out to be a common fault on the 1.5 ecoboost engine. Since then, Big Motoring World have been presented with the diagnosis. We have requested a rejection of the vehicle, but they have declined & asked to verify the fault themselves. The car at the moment is unroadworthy & unable to be driven. They are refusing to supply a courtesey or replacement car, and have given a date of May 7th 2024 to inspect the car themselves. This is totally unacceptable, & leaves my mother with no vehicle for 3 weeks at a minimum, with no doubt months of slippery wrangling afterwards. They are deliberately pushing the time frame to get it out of the warranty window! My mother is very distressed & stressed, has no transport, no resolution, Big Motoring World are impossible to contact & are refusing to answer any form of communication & have defrauded my mother of £13,000!! Please share this in the hope that someone at Big Motoring World sees this & has a concience. Big Motoring World are Fraudulent, Untrustworthy & Unresponsive.”

Posted 3 weeks ago

“Check the reviews on their aftersales centre before you purchase, that's all I'll say.”

Posted 4 weeks ago

“From start to finish the whole process was bad. I found the young salesmen had less knowledge than I regarding the cars I was interested in. When I asked for a test drive we found one of the tyres was completely flat. I returned the next day and had to wait for over an hour before I could have the test drive. I was told the tyre had had a puncture. The next day I decided to buy the vehicle and it took FOUR hours before I could drive away. Much of that time was devoted to selling me the warranty and going backwards and forwards to the manager in order to have a 'good' deal and for me to have 'piece of mind'. I understood that the handbook and service book were in the car. I later discovered they were not and it took 5 phone calls and messages left for a call back before I was told that there was no handbook and the service book would be sent on. Four days after I bought the car I found the same wheel was nearly flat. I asked if I should go to a particular garage for the repair, to which I had no reply. I had it repaired at a local garage and asked if it had been repaired before. There was no repair. I asked Big Motoring world if they had replaced it or repaired it and they told me it had been rectified. It was obvious that they had just blown it up. It was a small puncture. They tried to get out of it with emails backwards and forwards for three weeks. Eventually I phoned Citizen's Advice and they were going to pass it on to Trading Standards and advised me to ask if they were members of an ADR scheme. I then got the full refund.... Happily I was within the two weeks and could cancel the expensive and probably bad warranty. I will never to to Big Motoring World to buy a car again and advice everybody else not to. I could go in to more detail regarding the bad service but do not wish to bore everyone! Also I find the glowing reviews on Trust pilot very hard to believe”

Posted 1 month ago

“I bought my car in December the had a small noise when you turn the steering wheel on the full lock their mechanic checked and came back and said it was fine so to be sure I bought a warranties2000 with them and in January I tried to book my car and they said the earliest available they can get is in 7 weeks time so I booked and 1 week before the cancelled the appointment so after I complained they said we will direct you to the the warranty company which I went ahead and I got told is wear and tear how can you call a wear and tear when you tried to sort the car soon as I bought. I would never use big motoring world again and the also said you can book the car at your nearest garage which would of been Wimbledon but they said sorry we don’t taking booking in Wimbledon anymore if you think I’ve made the story up I’ve got all their emails and complaints I made but got me nowhere Eduart”

Posted 1 month ago

“Jordan was very helpful. Test drove and bought a Lexus CT 200h. Ran through all necessary details for the car. Gave options for warranty and offered advice.”

Posted 1 month ago

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Big Motoring World is rated 3.5 based on 274 reviews