£13,000 RIP OFF by Big Motoring World!!!! If you are considering buying a car from Big Motoring World Group, think again. My 74 year old mother recently purchased a used 2017 Ford Mondeo 1.5 Eco boost from the Peterbourough branch. The experience started very poorly, where the salesman pressurised my mother into buying a £1200+ warranty that apparently covered tyre wear & other wear & tear items. After carefully checking the policy, it provided no such cover, & after being lied to by the salesman, & asking for a refund due to being totally misold the policy, eventually they refunded that portion of the money. However, after less than two months, the car has developed a major fault, losing coolant which has been inspected ( by Big Motoring Worlds request) at an independant garage. It has been confirmed as a cracked block, which subsequently turns out to be a common fault on the 1.5 ecoboost engine. Since then, Big Motoring World have been presented with the diagnosis. We have requested a rejection of the vehicle, but they have declined & asked to verify the fault themselves. The car at the moment is unroadworthy & unable to be driven. They are refusing to supply a courtesey or replacement car, and have given a date of May 7th 2024 to inspect the car themselves. This is totally unacceptable, & leaves my mother with no vehicle for 3 weeks at a minimum, with no doubt months of slippery wrangling afterwards. They are deliberately pushing the time frame to get it out of the warranty window! My mother is very distressed & stressed, has no transport, no resolution, Big Motoring World are impossible to contact & are refusing to answer any form of communication & have defrauded my mother of £13,000!! Please share this in the hope that someone at Big Motoring World sees this & has a concience. Big Motoring World are Fraudulent, Untrustworthy & Unresponsive.