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Betta Living Reviews

3.3 Rating 882 Reviews
56 %
of reviewers recommend Betta Living
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3.3
Based on 882 reviews
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0161 622 9460

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Customerservices@bettaliving.co.uk

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Ben Roberts
Verified Buyer
“Ken and Tommy fitted our wardrobes and they were excellent. They kept us informed about where they were up to and asked us whether it was ok for them to work late. The furniture was high quality and we are very happy with the job done and would not hesitate to recommend to friends B79690”
Helpful Report
Posted 7 years ago
Good Morning, This is fantastic to hear. I will ensure your kind comments are passed over to the fitters Ken & Tommy I’m sure they will be very pleased to hear this. We hope your enjoy your lovely bedroom furniture. Kind regards Laura Customer Services
Posted 7 years ago
CARL
Verified Reviewer
“Shambles don't turn up when they say they will. Left unfinished for months. Surveyor got measurements all wrong so had to cut the kitchen down. AVOID AT ALL COSTS”
Helpful Report
Posted 7 years ago
Good morning, sorry to read this and we will certainly look at putting things right for you. I have asked your Installation Manager to work through this to see what has happened here. I am sure that he would like to speak with you about this and will be in touch soon. Please accept my sincerest apologies, Kind regards Laura Customer Services.
Posted 7 years ago
Jeanne Warburton
Verified Reviewer
“Let's start by saying that I love my kitchen and it was installed beautifully by Mick and Dave. They definitely had an eye for detail and went above and beyond with the job they did. Then let me add the however, there were a few issues. The designer came around and was a lovely man and I was happy with the design he helped us chose. Then, not that I was aware, the "issues" began when the surveyor came around and missed a few problems. Things like the fact that we wanted an extractor fan to be ducted outside, he wrote it on the plans but failed to spot that where the wall needed to be broken through had a lintel and therefore couldn't be done. Also, he then didn't include the correct ducting kit or a piece that should have joined the extractor to the wall units. Then he missed a difference in the width of the room from one end to the other end. Fortunately, Mick and Dave remedied it, but they had an awful job correcting this, having to move the units away from the wall to accommodate the incorrect measurements. He didn't price the job correctly so the fitters had to sort things with their head office. We were never provided with a virtual computer image showing how the finished kitchen should look. Neither were the fitters. The splashback I ordered to match the worksurface was no longer available so I was offered a replacement that was different and did not match free of charge, very honourable but completely missing the point of continuing the worktop up the wall don't you think? I then had to choose a replacement for both without actually seeing them before they were delivered. The kitchen was delivered assembled, not flat packed, 11 days before it was due to be installed but we weren't told this and had to accommodate it, 2 tons in weight, according to the delivery firm, and this wasn't the first time they'd experienced this problem. No advice was given or offered to assist with skip hire for the removal of our old kitchen and all of the waste. We were offered a hippo bag but who knows what that is or what to do with one. Very poor communication for an organization that was getting a substantial amount of money from me. It seems like the company was happy to take my money but once they knew they had it, that's all they were interested in. Only the quality of the kitchen and fitting have made me happy. Thanks Mick and Dave. You certainly earned your pay last week.”
Helpful Report
Posted 7 years ago
Thank you for your feedback, we really appreciate your comments. Its lovely to hear of your happy positive experience with the fitters. I have passed your information over to the installations department regarding the feedback for the surveyor. We hope you enjoy your kitchen furniture. Kind regards Laura Customer Services.
Posted 7 years ago
Mr & Mrs
Verified Buyer
“Betta Living did not make me happy at all from the wrong measurements when surveyed to the re ordering of units to the waiting time to finish the job off and not forgetting the plaster work which we are still waiting to be rectified 3 months later. NOT IMPRESSED with your customer service at all when trying to claim money back for the taps that were not right and ended up buying and fitting my own. No one has even bothered to contact me to see if everything was satisfactory after completion. (WOULD NOT RECOMMEND Betta Living)”
Helpful Report
Posted 7 years ago
Thank you for your feedback - Very sorry to read your experience, I have passed your information over to the installations director and asked him to contact you. Kind Regards Laura Customer Services.
Posted 7 years ago
Peter O Malley
Verified Buyer
“B79344 excellent service, Gary the fitter was really nice and was a joy to have working on my house made some really good suggestions on the day to help make the wardrobes looked good and fitted perfectly.”
Helpful Report
Posted 7 years ago
Good Morning, This is fantastic to hear. I will ensure your kind comments are passed over to the fitter gary I’m sure he will be very pleased to hear this. We hope your enjoy your lovely bedroom furniture. Kind regards Laura Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“New bedroom fitted nicely into a small room with awkward features. Fitter was very helpful & understanding & did a neat & tidy job in a relatively short time. Ref. B79816.”
Helpful Report
Posted 7 years ago
Mr Cutmore thank you for taking your time out to post these comments we are thrilled to hear that you are pleased with your bedroom furniture. I will let the fitter john know. Kind regards Laura Customer Services.
Posted 7 years ago
Nige & Toni
Verified Reviewer
“From the start when we visited the showroom in Warrington and was greeted by Rose then to Tony the designer, dealing with the guys in the office namely Stuart and Karen and finally Don, Ken and Tommy who fitted the furniture,the quality of their work was second to none, (great guys) we cannot give enough positive comments. We had two bedrooms fitted and the quality of the furniture and the quality of the staff is exemplary. This is the first time we have ever wrote a review but because of the faultless experience we both felt strongly about doing this. We have already recommended Betta Living and would not have a second thought about continuing to do so. Thank you to you all.”
Helpful Report
Posted 7 years ago
Very lovely to read your positive experience. I will make sure your comments are passed over to all those involved. if you would like to email or call us and let us know who it was you recommended and then we can send you your accessory voucher out. Kind regards Laura Customer Services.
Posted 7 years ago
Anonymous
Verified Reviewer
“Worst customer service I have ever experienced! Not only will I not purchase my kitchen from you but I will look elsewhere for my office and bedrooms as well. We were told the appointment would take 2hrs - he was there for 5 and would not leave until in the end I had to insist he left my house. When I queried why the price was so much more compared to your website and what I could get elsewhere I was told that of course I could get a cheaper kitchen elsewhere but he wanted his commission!. What is worse is that he bragged to my partner how he is always asked to leave the house by women, as though this was a laughing matter. You should be ashamed to have this man as a representative of your company. I will be making a formal complaint!”
Helpful Report
Posted 7 years ago
Good Morning, This is very disappointing to hear - Please accept our sincere apologies. Please can you email your full details over to customerservices@bettaliving.co.uk and we can deal with this as however appropriate kind regards Laura Customer service team.
Posted 7 years ago
Anonymous
Verified Buyer
“The company put 4 bathrooms in mother in laws house and completely ripped her off but that's a different story. 3 of them can't be used and they refuse to do anything about it! Stay clear!”
Helpful Report
Posted 7 years ago
Very disappointing read, Please can you sent your mother in laws details over to customerservices@bettaliving.co.uk and we can address the issues she's having. Kind regards Laura Customer Services
Posted 7 years ago
Daniel
Verified Reviewer
“Our kitchen fit was a shambles from start to finish and now we are getting no response from the customer service team. I have sent multiple emails having been advised someone would contact me and that has not happened. The only way to get a response appears to be commenting on here. So on that basis Lesley please response to one of the emails that I have sent you or provide me with the details of someone who will.”
Helpful Report
Posted 7 years ago
Thank you for your feedback - Really sorry to see you’re having issues. We are aware that you are in correspondence with the installations director. Kind regards Laura Customer Services
Posted 7 years ago
Robyn Leahey
Verified Buyer
“Gary arrived right at the time he said he would. he worked none stop throughout the day and was superb. Made up with our wardrobes. Thank you Gary.”
Helpful Report
Posted 7 years ago
Thank you for taking your time out to post this review, we are thrilled to hear your happy with your new bedroom furniture - I’m sure Gary the fitter with be made up with your feedback, Thanks Again. Laura Customer Services.
Posted 7 years ago
Vicky Curtis B80192
Verified Buyer
“John has done a fabulous job. Very professional and rang before to ensure everything was in place andcwas here on time”
Helpful Report
Posted 7 years ago
Thank you for your lovely feedback - I will ensure your comments are passed over to the fitter John. Kind regards Laura Customer Services.
Posted 7 years ago
Shirley Grice
Verified Reviewer
“From the moment we walked into the showroom to the completion of our fitted wardrobes today in 2 bedrooms the customer service has been excellent. Can not rate this company highly enough, nothing has been 2 much trouble and the fitting team of Ken and Tommy were outstanding.”
Helpful Report
Posted 7 years ago
Good Morning, This is fantastic to hear. I will ensure your kind comments are passed over to the fitters Ken & tommy I’m sure they will be very pleased to hear this. We hope your enjoy your lovely bedroom furniture. Kind regards Laura Customer Services
Posted 7 years ago
Miss
Verified Buyer
“Very poor fitted cupboards and other issues.”
Helpful Report
Posted 7 years ago
Good Morning, Thank you for your feedback I’m very sorry to hear this. I’ve passed your comments over to the installations manager mark Edwards, I trust he will be in contact with yourself today. Kind regards Laura Customer Services
Posted 7 years ago
Anonymous
Verified Buyer
“Excellent quality kitchen but was quite a wait for it to be fitted and there was a mix up with my address and where kitchen was to fitted as this was my dad's address that caused some problems that would have been better avoided.”
Helpful Report
Posted 7 years ago
Thank you for your feedback, Your comments have been logged. Kind regards Laura Customer Services.
Posted 7 years ago
Anonymous
Verified Reviewer
“eExalent service from salesman, surveyor and fitter exalent work by fitter.”
Helpful Report
Posted 7 years ago
Lovely to hear. We really hope you enjoy your new furniture. Regards Laura Customer Services
Posted 7 years ago
Anonymous
Verified Reviewer
“We got a new kitchen fitted in August 2015, amazing job... BUT something went wrong within 12 months with one of the panels fitted near the sink... and that's when customer service became non existent. Having received the parts in a timely way I have spent the best part of 6 weeks chasing for a date for the fitter to confirm an appointment. Customer service is rubbish, no one knows what's going on and I am having to repeat myself every time. I am still waiting for a call...”
Helpful Report
Posted 7 years ago
Thank you for getting in touch, I'm very sorry to read about the issues you have been experiencing. Would you be so kind as to reply with either your "B" reference number or postcode so I can trace your order? Kind Regards, Vanessa. Customer Services.
Posted 7 years ago
Mark & Lynsey Freeman
Verified Buyer
“So happy with our new kitchen would definitely recommend”
Helpful Report
Posted 7 years ago
Thank you very much for writing this 5* review! We really appreciate it. Would you be so kind as to reply with either your "B" reference number or postcode so we can trace your order and pass on your comments to the relevant people? Kind Regards, Vanessa. Customer Services.
Posted 7 years ago
MS
Verified Buyer
“The units are good quality. The kitchen fitter was super-human amazing! However, he wasn't able to finish because Betta Living do not provide tiles and a tiler. I contacted 7 tilers but only one called back - he came looked and never returned! I wasn't able to get the tiles off the wall before the fitter came - me and my partner had a go and after he hurt himself we gave up. Thankfully the fitter took them off for me. I have now managed to find a tiler and if I'm lucky he can fit me in in November. So my kitchen is only 70% finished and I wish I had used a company that included tiling.”
Helpful Report
Posted 7 years ago
thank you for your feedback, I will ensure your lovely comments are passed over to Darren the kitchen fitter. Please accept our apologies regarding the tilling. Kind regards Laura Customer Services
Posted 7 years ago
Allen
Verified Buyer
“excellent from start to finish, exactly how i wanted my kitchen to look”
Helpful Report
(42618) - Posted 7 years ago
Lovely to hear. We really hope you enjoy your new kitchen furniture. Regards Laura Customer Service
Posted 7 years ago
Betta Living is rated 3.3 based on 882 reviews
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