Barclays Insights

Barclays have a Customer Happiness Grade of E. Customers are happy with their customer service but are unhappy with their refunds.

 

E
Happiness Grade
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F

Refunds - Difficult

25.00%
Industry Average
" Maintenance every weekend, no fraud payments refunded. "
- Elizabeth Black
" Credit card - Charged interest in my interest free period and a penalty for going over - Interest and penalty refunded but no explanation as to why it happened. "
- Jonathan
" I was promised a refund as snail mail documents delayed the whole process, due to their computers going down. "
- Anonymous
B-

Customer Service - Average

69.67%
Industry Average
" My sister and I had amazing service in our local Hounslow branch with Barclays advisor Aleem Din. "
- In-person
" Barclays Banks at Bluewater Kent has excellent customer service. Staff are very understanding and caring. Compared to other banks I’ve recently dealt with. "
- Pam Jheeta
" Fantastic customer service from an Irish guy in the Hammersmith branch. Never had better. Excellent! "
- Anonymous

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Alice, Customer Support