Barclays Mortgages "Home Assistance"?! You must be joking!! The so called "Home Assistance" (HA) part of Barclays is genuinely and totally incorrectly named. Because it does exactly the opposite to "assisting" customers. The Department is the most incompetent business group that I have dealt with in over 55 years of dealings with numerous UK and International businesses, and over 50 years of being in business myself. It is incomprehensibly poor in communicating, totally incapable of making any reasonable and common sense decisions and judgements, and has not got a clue when it comes to "customer service", never mind living up to its' name of "Home Assistance"!!. It is difficult to contact and communicate with, incapable of using even an iota of common sense and has no idea how to go about the very basic task of assessing a customer's financial situation and ability to pay. It is a wonder how Barclays stays in the mortgage business at all! How's this for incompetence: Barclays reply to my proposal to pay off the remaining 10% or so of my mortgage: "We neither accept nor reject your proposal for the repayment of the remaining amount..."!!! What??!! Plus: "We are not going to (not able to) propose an alternative solutions, but will instead begin legal proceedings to re-possess your house.."!!! Why can Barclays not make a decision either way??!! Or propose an alternative solution of their own??!! The Barclays Home Assistance customer service is utterly c**p.