Atterley Reviews

4.59 Rating 551 Reviews
92 %
of reviewers recommend Atterley
Merchant Metrics
Shipping & Delivery
delivery methods
Courier
average delivery time
Next Day
on-time delivery
Greater than 92%
accurate and undamaged orders
95%
Customer Service
communication channels
Email
queries resolved in
2 - 3 Hours
Read Atterley Reviews
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Email:

support@atterley.com

Location:

Atterley.com Retail,16 Charlotte Square

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Firstly, I made and order and did not receive email confirmation. Have emailed support and have gotten a reply. To my greatest dissapointment, item differs from what I ordered. Read some reviews that the refunds were not received.
Helpful Report
Posted 4 months ago
Hi Jacqueline, many thanks for taking the time to leave some feedback for us. I am so sorry that there appears to be a mix up with the order that you have received. I can see that our customer service team have been in constant contact with you since you first flagged the issue for us this week and that we are trying to understand where the issue arose with the boutique responsible. I can assure you, that there will be absolutely no issue with a refund in full if the item is not to your satisfaction. Thank you for your patience whilst we work hard to resolve this for you.
Posted 4 months ago
Item took two weeks to dispatch due to company moving warehouse. I understand this is not Atterleys fault but it took several emails until customer service replied to let me know what was happening.
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Posted 1 year ago
The dress I ordered and paid for was not in stock and so I couldn’t have it!
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Posted 1 year ago
Incorrect item sent.
Helpful Report
Posted 1 year ago
Good Morning,

A member of our customer support team will be in touch to resolve this issue.

Kindest regards,
Savannah
Atterley Customer Care
Posted 1 year ago
Disappointing service as a result of size guide being incorrect.
Helpful Report
Posted 1 year ago
Good Morning,

A member of our customer support team will be in touch to resolve this issue.

Kindest regards,
India
Atterley Customer Care
Posted 1 year ago
Shipping time is too long Are there any taxes included? Did not clearly inform the local freight company
Helpful Report
Posted 1 year ago
Good Afternoon,

A member of our customer support team will be in touch to resolve this issue.

Kindest regards,
Lucy
Atterley Customer Care
Posted 1 year ago
Overpriced items of questionable quality.Doubtful, that will return.
Helpful Report
Posted 1 year ago
Good Morning,

Thank you for taking the time to leave a review.

I would be happy to look into your order if you feel that the item you have received is not of the quality you expected. We aim to ensure only the best products are provided at Atterley. Please contact customer support at support@atterley.com and a member of our customer service team would be happy to help.

Thank you so much for shopping at Atterley!

Kind regards,
Lucy
Atterley Customer Care
Posted 1 year ago
Atterley is rated 4.59 based on 551 reviews