I am having an appalling customer experience with Atterley. I purchased several items before Christmas. I wanted to return two coats. I arranged this via the website - DHL gave me a 3 hour window to collect the package from me. I waited in but they didn't come. An hour later they came but I was in the garden - they left a note saying they couldn't collect from my doorstep. Since then I have struggled (and failed) to rearrange the collection. The only way to contact Atterley Customer Service is via email - and they respond at a rate of one email a week - making it impossible to engage in any proper conversation about how to resolve this. At first they told me just to take the package in to a DHL drop off point. I did this - but was told that the labels for drop off are different to collection so they couldn't accept my package. Back home, back to emailing Atterley, and more time passes by. In short, I am getting nowhere, and now Atterley have emailed to say that I am out of the 14 day return window, sorry about that, good luck and goodbye! Customer Service?! I have been trying to return these coats for weeks, starting the process well within the return window. I should have known better than to trust a company which doesn't provide a phone number and refuses to speak to customers on the telephone, hiding behind an email address which is lucky to send one email a week. Appalling. In the meantime I have shopped online with Hush, Jigsaw, Selfridges - and returned unwanted items easily and without fuss. Atterley! Do better! Engage with your customer! Help me to return these coats!