“Sorry to say but Asda Hulme has let itself down with chronic overcrowding in store yesterday. Since the removal of physical distancing measures it’s been a free for all and is now an insecure Covid 19 incubator. I have felt more secure at the Etihad Stadium surrounded by thousands of people, rather than in store yesterday.”
“Unhelpful and Unsympathetic
Having worked late,. covered in paint and turps. I thought I'd call in and buy some vape refills to go with a cold beer once I'd walked home. It was 10pm. There were 2 Asda employees stood in front of the counter ( who were clearly looking after that area), who refused to accommodate in any way, despite the fact they could have reached over the counter to get to the requested item. I understood that the till may be closed and suggested that they reach over and get the items and I would, happily, take and pay for them at the main checkouts. Again, I was refused. Wasted journey and not late night worker friendly. Wrong work ethic and flawed customer service principles in my opinion. Whole transaction and physical act of passing the desired items to customer would have taken all of 1 minute had they been a bit more helpful.”
“3 weeks ago
They accused me of stealing. I only went in to empty my bladder, wearing a vest and shorts, I was attending circuit training at the fire station for the first time.
So me in my vest and shorts exited at the same time as a man pushing a full trolly with extra layers.
They have NO COMMON SENSE to accuse me!
I think they just wanted drama, but because I'm mixed race and have a bald head you can understand why I feel abit discriminated against.
I think the other guy with the trolley full of shopping must have not been served properly at checkout to remove a tag.
So this was all Asda's doing.
POOR CUSTOMER SERVICE
A BIG UNNECESSARY ACT that could've been resolved and sorted with good professionalism.
All I wanted to do was use the toilet.
Next time I'd rather do it in a bush.
I really dislike this store now.
Security can't do their job.....
“On arrival tonight I went to pick up a basket. They were all stocked next to the sanitation area and full of the blue roll people used to sanitize the basket handles and there hands. Later on I seen a staff member hug a customer (he appeared to be his friend) and then shake hands with another person twice during their conversation. He then went on to put items back on the shelves. What good is having control measures put in place if their own staff aren't complying with it.”
“The place is grim. Baskets have mould in. Floors are filthy. Food often takes days to be restocked. Mess everywhere. Front of the store and car park is constantly full of litter. Items often go off long before their date of expiry (This admittedly is probably a problem with Asda in general and not just this store)The staff are lovely but this is genuinely a disgusting establishment. Avoid at all costs.”
“Do not ship here as you will get a slap of £60 fine or even 100 if not paid in 14days for over exceeding the parking time . They are trapping everyone coming into they car park on the CCTV and if exceed time limit . Slap fine given within 4days . Want be shopping here again”
“It used to be my favourite place of shopping, they got Asda, Argos, pound stretcher, KFC , B&M and other local shops, until I have recently got this parking fine for exceeding the parking time. Really, is that how you treat your costumers. The sign for parking limits is not even clear. I had to go back to look for it after receiving the fine. How do you except your costumers to enjoy shopping and spend time and money in the retail park, if you are going to fine them. What you're going to loss, if you let your costumers park their car for few minutes extra, it was empty huge car park. You should have a stand against bullying your costumers via parking company, otherwise you're going to have many ex costumers like me.”
“I called in here a few weeks ago and asked a young man where the frozen corn cobs were. His reply was 'we don't sell them' I then looked in the freezer further and found them! Last week I was in this store and at the fresh sausage fridge. A young man was stocking the fridge and i asked him where the gluten free sausages were. His reply was astonishing. he said just because i was at the sausage fridge I should expect the gluten free products to be at the same place!!! What the hell?? I said i would go to macro and he replied 'ok'. Goodness me how dreadful, are the staff members not trained at this store? Later that week I went to Glasshoughton Asda where the small logo on the sausages was explained to me by a very helpful young lady.”
“Just got back from Asda chadderton, and had to say a well done to Lucy and Was for the way they dealt with a truly obnoxious customer. They were both calm , professional and more patient than I would have been (and I have been a teacher for 20 years!).
Well done again, and Lucy, especially, keep on smiling. Most people appreciate the job you do and understand why you can't open the tills before the alarm says so.”
“I complain to Asda a month ago and they promised me to look into my comments and contact me as soon as possible. So NO one contacted me from asda since then.
I did order No: XXXXXXXXXX on 29 December 2017 for collection on 30 December 2017 12pm - 1pm from Asda in Beckton from clickcollect services. When I arrived on the next day to collect all my items I was given a basket without whole duck and beetroot. I asked asda worker who gave me this basket about missing items but he said that all items in this basket. I took receipt he gave along with basket to me and I find missing items on this receipt. So, no one item has been cancelled on the receipt. I asked him again about missing items I paid for but he just said he does not know and suggested just take all items he bring in this basket and go.
Basically it was some kind of robbery from Asda store for me. I was shocked and asked him to call for a manager. He sent me to customer services desk inside the store. At costumer desk I asked asda stuff to see the manager to talk about this situation. They called for the manager. I was waiting for around 20 minutes but nobody came. I went back to the clickcollect services and on my surprised my duck was in my basket. The responsible person for clickcollect knew about I am waiting for her at costumer desk but she did not come to me. She said that clickcollect is different department and she does not need to go to customer desk to see unhappy clients. I was unpleasantly shocked again she was talking about. Why I was sent to costumer desk meanwhile they were waiting for me at clickcollect.
I was argued with her for a while but I was not heard. I asked her about the badge name of the person who gave me this basket for further complaint online but she said she does not have to give fellow worker badge name. So, why asda workers wearing badges and I cannot ask their names on this badge. I suppose they are thief.
So, I got the worst shopping experience I ever had in my life. Basically, It was daylight robbery. I spent 40 minutes at clickcollect in stress. I was lucky that my wife checked all the items in this basket and find items. Otherwise I could find missing item at home only. In this case, how I can prove to asda I did not get my duck after I collected in asda.
So, thank you Asda for Christmas “presents” from you. I mean thank you for stress, bad New Year mood and my opinion about your services.
p.s. The main thing in this order was the whole duck. I could not find the whole duck at any shop at this day, so it was very important for me to get this duck for New Year. It is very annoying when asda workers ignore your online orders and for me it was just daylight robbery that made my day very unpleasant.
p.s. Beckton Asda ClickCollect had two click collect machines there and one of this machine was not working but asda workers did not bother to put sticker on it "This machine is out of order. Please use another machine. THANK YOU"
Thank you for spending your time on reading this complaint.
I am very sorry I have been your Asda client on this day.”