just encountered a terrible ordeal in your Asda store hulme Manchester. Around the time of 4.30_5pm . After 5 minutes of being in your store I realised my phone had been taken out of my pocket !! (The phone also had my money inside) So I ran to security explaining my phone had been taken from my coat pocket that I have just literally entered the building and want them to check there CCTV to see who took it. Obviously I am a little distraught and panicked at this point , to be told they can not do that it's against public protection to show me! Ok ..so quickly I comprehend that, understood the legislation of data protection, so proceeded to ask them to look at the CCTV for the protection of the other shoppers ( your customers) so at least your security can approch the person people's involved.I was told that's not how it goes!!! by this time the manager is present and iv asked to use a phone to phone my phone as it's unlockable without a pin and because of my heard of hearing the ring tone is distinctive I would hear it going round the store the security guard agreed after a nod from the manager the manager was not helpful actually told me there is nothing he can do for me to leave because I'm being hostile!!! Nothing he can do for me or his other customers in store!! There's a thief in your premises iv just been robbed ( pickpocketed) and there's nothing you can do!! I insisted he phones the police I have been robbed in your store and need to report it, as I now have no phone to do so. The security did phone the police and whilst the security was explaining the situation a member of staff had approached with my phone !!! All my money still inside!!! At that point I was told to leave!! Leave !! I asked who/where was it found and told again to leave your custom is not welcome here!! I asked for somebody above him (the manager) he replied there is nobody above him here please leave, can I just point out whilst all this is happening actually a member of staff who was wearing a yellow fleace and woollen lookin hat actually said the the manager you shouldn't talk to people like that and actually is the same guy I showed where I had been in the store. I addimittingly say at this point I am very upset and start shouting to all customers protect your pockets and bags there's a thief in store and if you get robbed the manager Asda can not help you it's not there policy. I was not the quietest of people I was frustrated and felt helpless with nowhere to get help.I wanted to stay wait for the police but was told repeatedly to leave, I was upset annoyed and disappointed the way the situation was delt with and handled the manager was rude not at any point willing to help as he seen me as being hostile from when I asked then to at least look at CCTV to see if they the security can approch the person people's involved .I left upset yet very very thankful my phone was found / returned I still don't know how the member of staff came across my phone but would like to bring it to your attention the manager was extremely rude not willing to help or at least willing to understand the situation and the risk to other shoppers I have shopped at this store for many many years and is disgusted with the handling of this whole situation. I myself phoned the police when returned home explained the situation and was informed that because I got the phone back theres actually no theft to report and was advised to contact head office complaints for Asda . I am unsure if you can look into the protection of your customers and what future measures you could take to at least allow security to look at CCTV and approch the person who actually comiting a crime in your stores towards your customers if a customer steals from your store the CCTV would be used imediatly the police would be called and procedures would have to be followed it's a shame you haven't got any care for customers as a victim of crime in your stores . I hope the very least this brings to light that your staff should be trained to at least be understanding of a future situation.