Archers Sleepcentre Reviews

Name: Archers Sleepcentre
Address: 39 Colquhoun Avenue, Glasgow
Rating: 2.07

2.1 Rating 106 Reviews

25 %

of reviewers recommend Archers Sleepcentre

2.1

Based on 106 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Archers Sleepcentre:

Archers Sleepcentre is a value led bed retailer selling beds and mattresses in high volumes throughout the UK.
With 10 bed superstores from Ayr to Edinburgh, a premier five star stockist of Silentnight and Sealy (the leading internet bed brands), unrivalled access to the best drop shipping suppliers in the UK gives us the edge over our internet competitors.

Visit Website

Phone:

0845 463 8173

Email:

headoffice@archerssleepcentre.co.uk

Location:

39 Colquhoun Avenue
Glasgow
G52 4BN

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"Visited their Kilmarnock store on Saturday 17 October 2020. We placed mattress for their Bordeaux 1000 king size mattress. There was a label stitched to the mattress with model name and quite clearly printed 10 year guarantee. I question the salesman, Chris, about this as he didn't volunteer any information about it. It turns out that the guarantee is only valid if you buy one of their \u00a370 mattress protectors. He was at pains to demonstrate how good the protector was. I was also at pains to say I didn't want any rubbery type material. He informed us it was a hotel breathable cotton and showed us a sample of fabric to touch which was similar in touch and appearance to cotton material used in the manufacture of t-shirts. Delivery in two days was promised which was the only part of the bargain to be delivered truthfully. \n\nToday Monday, the mattress arrived along with the protector. The delivery men didn't stay long. In and out in less than 2 minutes and off like a shot. We looked at the mattress which appeared to be what we ordered and then my wife opened the protector. Guess what! Not what we were shown in store. It was a full on anti pee pee cover. Quilted cotton with a rubbery type back. I phone the store to say we had been give the wrong protector. Chris went on the defensive and accused me of calling him a con man. At no time did I call him that he just assumed that from the way the conversation was going. He wanted us to go to his store again no doubt that he could perform a slight off hand and produce a sample rag we had never seen before. I asked about returning the order as we did not receive what we expected. Yes they'll take it back less 20%. Wtf? He offered to refund the protector but then we would have no guarantee on the goods Wtf again? Please pardon my language once more. Then he made it abundantly clear that cancellation are only possible within 24 hours of making an order and would suffer a loss if we insisted on it. \n\nThis company cannot be trusted. The plethora of negative one star reviews and the spurious 5 stars that crop up should make you suspicious of ever dealing with this firm at anytime. \n\nDO NOT RECOMMEND OR SHOP IN THEIR STORES!!!!! "

Archers Sleepcentre 1 star review on 19th October 2020

Chris

Anonymous

Anonymous // 01/01/2019

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“January 2017, ordered Archers OrthoPocket 1500 Extra Firm Mattress £300 online, no e-receipt, delivered end of January on agreed date but hours after original time slot. Within a few weeks I felt that this extra firm mattress was extra soft. Lots going on personally including moving house so bed wasn't prioritised. Three months after delivery the bed was insufferable and I was groaning in agony lying on it, my wife was also suffering considerable discomfort. I had found some dicloflex tables in the medicine box (very strong ibuprofen) that helped with the back and neck pain caused by the bed. I borrowed some firm foam padding and slept on that. It gave me a few decent nights sleep but the decision was made, the mattress had to go. Sat 29th April - I phoned Archers ([name removed]) promised a call back following Monday or Tuesday, no call. Wed 3rd May I phoned again spoke to [name removed] said [name removed] would phone back, no call. By this time I was wondering if I've been duped and searched for reviews online and read them on this page, wish I had done it before we bought from Archers, When 80% of the reviews are bad there is a problem. Had a rethink. If they ever phoned back and did something about it would I want another? No. Would I pay more and upgrade? No. I'd read a review where someone started with a £600 mattress upgraded to a £750 and then again to £1200 and still weren't happy. Whether or not Archers did anything about it I was not giving them more money. Saturday 6th May, Went to IKEA and bought a new mattress, £300. First decent nights sleep I have had in well over three months. No aches pains or anything else. Woke up refreshed just as you would expect to. I'd forgotten how it felt. Sunday 6th May, they phoned me back. Told me they were not sending someone out to inspect it and that they were taking my word that the mattress was faulty and a replacement will be delivered within 10 - 14 days. No word from them 23 days later. Decided to get Consumer Advice so I phoned 0345 404 0506 and they were excellent. and guided me through the process. It was thanks to their help and advice that I was given a full refund and Archers collected the mattress. I am glad that this is all over and that we have had a full refund but one thing is for sure, I would never use Archers again.”