We went to Archers and were advised to buy a berkley orthopaedic mattress by Jason the salesman at Hillington he did not advise us about the firmness of the mattress and told us it had a ten year guarantee. When the mattress was delivered it only had a five year guarantee and the bed is too firm. The delivery people unpacked the mattress and assembled the bed. We paid for this. My wife has a bad back and can't sleep on the bed as it is too firm when I phoned the company Jason would not exchange the mattress as it had been opened. I asked him about the 10 year guarantee he informed me that he would post it out. He has never sent it to date I also emailed the head office and they refused to exchange it and I asked about the guarantee - to date no response they are not interested - they have the money and that is all they care about - terrible customer service don't use this company. Other suppliers allow you to return mattresses and will only charges a small fee. Take note Archers don,t.